Is this a completely lost cause?
When someone starts an email with “Is this a completely lost cause?” the answer is usually, “yes.”
AMERICAN AIRLINES
Why did American reverse course on my compensation?
When Alan Estrebou is delayed by almost a day on American Airlines, the company promises him compensation. Then it backs out. Should American honor its word?
Someone just did something about the ‘stranglehold’ on airline competition
Yesterday, my colleague Kendall Creighton asked if the big three airlines have a “stranglehold” on three New York area airports.
Is this enough compensation for a ‘difficult’ journey?
Air travel can be hard. It’s been that way since the dawn of commercial aviation — and people like Robert Oliver know it.
The American way of following European consumer protection laws
If I’ve seen Lee Wendkos’s case once, I’ve seen it a hundred times. Delayed on his way to Europe, he tried to invoke EU 261.
An airline seat dispute quickly spirals out of control
Economy class airline seats are small consider what happened to Deana Worth on a recent American Airlines flight from Los Angeles to Miami.
Can someone please help save Viviane Tran’s honeymoon?
Viviane Tran and her husband are flying from Washington to Tokyo on US Airways for their honeymoon in April.
Is American Airlines cheating on the 24-hour rule?
American Airlines, has a policy of either offering a 24-hour hold on a reservation, or selling you a ticket with all the usual restrictions.
American Airlines is “sorry” about the flight attendant who had a psychotic breakdown
For Emma Basch and her family, a recent airline flight from Washington to New York was a pure nightmare from start to finish.
Help! Expedia reneged on our credit offer
When Arthur Waskow and Phyllis Berman cancel their flight, Expedia offers them credit for a year. But that’s not entirely correct.