Verizon Customer Service Contacts

Verizon still has courteous employees in the local store but contacting a person about log in issues is a nightmare. Not as simple as password reset when they want to send a confirmation to a closed line. AI is useless at this point.

As a loyal Verizon customer of 17 years with seven active devices, I am appalled by the egregious incompetence, systemic negligence, and blatant disregard for customer care demonstrated by your company Verizon's failure to address a simple issue over months, coupled with an absence of accountability or effective mechanisms to resolve consumer complaints, is a shameful betrayal of the trust I have placed in Verizon for nearly two decades.
Since April, I have endured 24 separate interactions with Verizon—each one a testament to your company’s shocking inability to deliver on basic promises. My issue remains unresolved, and your organization’s refusal to take corrective action is an insult to your customers.
On April 11, I attempted to order Fios through your website, only to discover—after the first failed delivery—that Fios is unavailable in my area, and Verizon unilaterally substituted a 5G service. This was never disclosed during the ordering process, despite my area suffering from overcrowded, ineffective cell tower coverage, resulting in constant buffering, dropped calls, and abysmal service (1-2 bars at best).
The incompetence continued with three failed delivery attempts:
April 11: Order [number hidden] – The shipping address omitted my unit number, despite my entering it correctly. Your website prevented me from editing the address, forcing me to cancel and reorder. I was assured the issue was fixed. The device was not delivered.

April 16: Order [number hidden] – The same issue recurred. I explicitly requested delivery to my unit due to my apartment complex’s unsecured lobby. Your agents promised correction. Again, the delivery failed due to an incomplete address, and the package was returned.

April 23: Order [number hidden] – For the third time, Verizon failed to include my unit number, resulting in yet another failed delivery. Each time, I was assured the issue was resolved, only to face the same inexcusable error.

These failures cost me my job, as I could not access reliable internet service to work from home. Out of desperation, I arranged to pick up a unit directly from a Verizon store—something I attempted after each failed delivery but was unable to do due to unavailability at safe, nearby locations. This is the only unit I received and activated.
To compound your failures, Verizon has wrongfully charged me:
Device [number hidden]: $4 activation fee and $207.50 for equipment I never received or activated.

Device [number hidden]: $16 activation fee for equipment I never received or activated.

Additionally, an agent informed me of a fourth account sent to collections for yet another device I never received or activated. They claimed to have “deleted” it, but I have no confidence in your processes to verify this.

Your agents admitted they are aware of this address issue yet failed to implement any meaningful fix. Verizon’s policy of charging activation fees upon shipping—without confirming delivery or activation—is predatory and indefensible. Promises of credits on “the next bill” have proven empty, as no refunds have been issued.
Your company’s lack of a dedicated customer complaint department is a deliberate choice to evade accountability. Forcing customers to navigate a labyrinth of ineffective call centers, staffed by agents who lack the authority, competence, or even basic language skills to resolve issues, is an unconscionable betrayal of trust. I have wasted hours on hold, enduring misdirection and empty assurances from individuals who are incapable of delivering results.
This pattern of failure reflects not only incompetence but a callous disregard for the customer experience, particularly for someone who has remained loyal to Verizon for 17 years. Verizon’s refusal to address systemic flaws or empower its staff to resolve issues is a shameful indictment of its leadership.

I found the customer service reps to be very warm and kind, but nothing was resolved. I have a monthly recurring charge on my credit card, and they can't tell me what it's for. They claim to have opened an investigation, but every month I need to dispute the charge on my CC bill, because they keep charging me! I'm sure it's fraud of some sort, but Verizon doesn't seem to care!

Verizon stinks!!

I have been trying for a year no exaggeration, to resolve billing issues that have resulted in my service being disconnected.
No one listens and o one never calls back and when they do the call conveniently disconnect. This behavior of disconnecting is practiced by everyone i ever speak with and im not even irrate. Bottom line your customer service STINKS. Can o e person care enough to resolve my concern