Verizon Customer Service Contacts

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Verizon is the #2 US telecom services provider overall after AT&T. Verizon’s wireline unit, with more than 19 million landline accounts, provides local telephone, long-distance, Internet access, and digital TV services to residential and wholesale customers.

Responsiveness rating

rating
3/5

What you need to know about Verizon

We receive regular complaints about Verizon. The company is not assisting this customer in switching to a new wireless carrier after her cell phone stopped working. The company has been charging this customer for decades for a service he has never used. Also, this customer is unable to redeem his Verizon gift card.

How to resolve a problem with Verizon

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

General correspondence address:
PO Box 33078
St Petersburg, FL 33733

Address

One Verizon Way
Basking Ridge, NJ 07920
https://www.verizon.com/about/


Phone Contacts

Main: (908) 559-2000
Customer Service: (800) 837-4966


Email Contacts

Note from company: Please have all inquiries go to our site and use the executive contact information.
Verizon Contacts


Customer Service Resources

cersVCMExecutive@verizonwireless.com


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Nancy Clark
Senior Vice President & Group President - Consumer Sales & Service
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Secondary Contact
Sharon Laws-Tiller
Sr. Manager- Executive Relations Operations
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Chief Executive
Hans Vestberg
Chairman and Chief Executive Officer
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Do not start by writing to the CEO. This could severely limit your ability to resolve your issue.


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