Verizon Customer Service Contacts

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Verizon is the #2 US telecom services provider overall after AT&T. Verizon’s wireline unit, with more than 19 million landline accounts, provides local telephone, long-distance, Internet access, and digital TV services to residential and wholesale customers.

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What you need to know about Verizon

We receive regular complaints about Verizon. The company is not assisting this customer in switching to a new wireless carrier after her cell phone stopped working. The company has been charging this customer for decades for a service he has never used. Also, this customer is unable to redeem his Verizon gift card.

How to resolve a problem with Verizon

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

General correspondence address:
PO Box 33078
St Petersburg, FL 33733


One Verizon Way
Basking Ridge, NJ 07920

Phone Contacts

Main: (908) 559-2000
Customer Service: (800) 837-4966

Email Contacts

Note from company: Please have all inquiries go to our site and use the executive contact information.
Verizon Contacts

Customer Service Resources

Social Media Contacts


Executive Contacts

Primary Contact
Nancy Clark
Senior Vice President & Group President - Consumer Sales & Service
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Secondary Contact
Sharon Laws-Tiller
Sr. Manager- Executive Relations Operations
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Chief Executive
Hans Vestberg
Chairman and Chief Executive Officer
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Do not start by writing to the CEO. This could severely limit your ability to resolve your issue.

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