Verizon Customer Service Contacts

Verizon no longer shows NBC. The Olympics are coming up; I guess they won't be showing the events. I am switching to Comcast. Verizon is way too expensive and to eliminate one of the big three, it makes no sense. They obviously have poor management if they cannot even negotiate with whoever seems to be holding all the cards.. I'm sick to death of the whole thing.

Consumer Review – Verizon Wireless

After more than 12 years as a Verizon Wireless customer, I finally canceled my service—and I want people to understand what it actually feels like to reach that point.

I am a nurse. My entire career is built around caring for people on their worst days—advocating, showing compassion, and making sure no one feels invisible when they are vulnerable. I am also a single mother, and every dollar I earn is fought for and carefully stretched to keep my children safe and stable.

For over a decade, I paid Verizon thousands of dollars. Not because their service was extraordinary, but because I believed loyalty mattered. What I learned instead is that it doesn’t.

Year after year, my bill climbed—packed with administrative, regulatory, and miscellaneous fees that had little to do with actual cellular service. There was no transparency, no flexibility, and no acknowledgment of the human being behind the account. Loyalty wasn’t rewarded; it was quietly exploited.

As someone who spends her days caring for others, it was devastating to realize that a company I supported for 12 years showed no care in return. While I was working long shifts, worrying about patients and trying to hold my family together, Verizon was raising prices without regard for how those increases land on working families.

I didn’t leave because of coverage or technology. I left because I couldn’t justify continuing to fund a system that treats people like numbers—especially when I see, every day, how much kindness and fairness matter.

I switched providers and immediately reduced my costs without sacrificing service. The relief was real.

If you are a long-term Verizon customer—especially a healthcare worker, a single parent, or anyone already stretched thin—know this: there are better options. You don’t owe loyalty to a company that refuses to see you.

Verizon didn’t lose me by accident. They earned this loss.

I'd give them 0 stars or -5⭐ if I could. Long time Verizon customer, 12 years or more. Today perfectly exemplifies the Verizon support experience.

Unable to buy a phone on their website, even though I've had an account for years, I opened 2 different chats and called them. So I was communicating with 3 of them at once. One chat agent told me to call another number (that I didn't have already among the 5 or so Verizon numbers already in my phone), but didn't offer to patch me thru to chat with them.

The other chat agent stopped replying after saying they were going to look into something for me.

I was on the phone over an hour, and hung up while waiting for them to patch me thru to another department.

Then I went to the Samsung site and tried ordering a phone directly. But they refused to support prepaid Verizon accounts, even though they offered Verizon prepaid phones.

So I went to the Motorola site and ordered a phone.

Sadly this is typical Verizon. Their system is not made in the interest of solving problems for customers, and they clearly do not want to sell a prepaid phone to a long time prepaid Verizon customer.

Website login said service sever can not contact then went to close firefox and my account came up and I did not sign in???????????????
Ai could, not anwser questions??????????????????????
Your phone bot disconnected me 3 times???????????????????????
How do you get customer service ?????????????????????????????????????

HORRIBLE! New customer. New phone. Can’t activate. Was on chat last night for almost 3 hours. Transferred 5 times then the last representative abruptly ended the chat session without even telling me. Now my account is blocked. Returning and going elsewhere.