Verizon Customer Service Contacts

Verizon is a U.S. telecom services provider that offers local and long-distance telephone, internet access, and digital communication services to residential and wholesale customers.

How to reach a person at Verizon

Customer service: (800) 837-4966

Verizon Responsiveness rating

rating
2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Verizon

What you need to know about Verizon

We receive regular complaints about Verizon. The company didn’t help this customer switch to a new wireless carrier after her cell phone stopped working. Verizon charged this customer for decades for a service he never used. Also, this customer was unable to redeem his Verizon gift card.

Verizon customer service response times

Verizon’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportPhone support is available 24/7, but wait times can vary depending on the issue and the time of day.

Phone Verizon customer service at (800) 837-4966.
Email supportVerizon doesn’t provide email support.
Online contact formVerizon offers support via its online contact form.
Live chat supportYou can use Verizon’s live chat feature on its website for quick assistance, available through the Verizon support page.
Social mediaVerizon is active on social media. Social media support can be effective for both general inquiries and issues, and sometimes can result in quicker responses.

How to resolve a problem with Verizon

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verizon mailing address

One Verizon Way
Basking Ridge, NJ 07920

Verizon loyalty programs

Verizon offers loyalty benefits through its Access Rewards program, Verizon Visa Card for earning points, and loyalty discounts that reduce monthly bills for long-term customers.

Verizon social media channels


Verizon executive customer service contacts

Primary Contact
Nancy Clark
Senior Vice President and Group President – Consumer Sales
One Verizon Way
Basking Ridge, NJ 07920
Nancy.Clark@Verizonwireless.com

LinkedIn

Secondary Contact
Sharon Laws-Tiller
Associate Director – Executive Relations Operations
One Verizon Way
Basking Ridge, NJ 07920
sharon.laws-tiller@verizonwireless.com

LinkedIn

Chief Executive
Hans Vestberg
One Verizon Way
Basking Ridge, NJ 07920
Hans.Vestberg@verizon.com

LinkedIn

Verizon customer service policies

What is Verizon's privacy policy?

Verizon’s privacy policy outlines how it collects, uses, and shares personal information, including data from services like wireless, internet, and apps. The policy emphasizes user rights, such as access, choices about data usage, and protections for sensitive information. It also highlights Verizon’s commitment to security and compliance with state-specific privacy laws.

What are Verizon's terms and conditions?

Verizon’s terms and conditions outline the legal agreements and guidelines for using its services, including its wireless, internet, and device offerings. They cover billing, payment, account management, and customer rights, as well as terms for dispute resolution and network usage. The terms also address state-specific regulations and network management practices.

How do I activate My Verizon phone?

Go to verizon.com and sign in to your My Verizon account. From your account overview, select “Manage all devices.” To continue changing a device on an existing line, select “Activate your device.” From the “Activate or Switch” page, select “Activate on an existing line.

Where can I learn more about my payment options?

You can learn more about Verizon’s payment options, including online payments, auto pay, and payment methods, by visiting the billing and payments support page. The page covers details on managing your bill, making payments, and adjusting billing preferences.

Frequently asked questions about Verizon

How do I reach Verizon customer service?

To contact Verizon Wireless customer service, call (800) 837-4966.

How do I get straight to a sales representative?

Dial (800) 225-5499 for sales inquiries.

Does Verizon have a short number to call for assistance?

Dial 611 on your Verizon phone for assistance.

How do I report a scammer to Verizon?

If you receive a suspicious text message claiming to be from Verizon, forward it to Verizon right away at (800) 837-4966. Alternatively, forward any suspicious emails you receive to phishing@verizon.com.

What number do I call to activate my Verizon phone?

To activate your Verizon phone, call (800) 922-0204.

Does Verizon have a community forum?

Yes, Verizon has a community forum where users can ask questions, share experiences, and seek help on various Verizon-related topics.

You can visit the forum directly here:
Verizon community forum

 

What do you think of Verizon?

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Elliott Report
Average rating:  
 6 reviews
 by Jim Roberts

Verizon still has courteous employees in the local store but contacting a person about log in issues is a nightmare. Not as simple as password reset when they want to send a confirmation to a closed line. AI is useless at this point.

 by tina suppa

As a loyal Verizon customer of 17 years with seven active devices, I am appalled by the egregious incompetence, systemic negligence, and blatant disregard for customer care demonstrated by your company Verizon's failure to address a simple issue over months, coupled with an absence of accountability or effective mechanisms to resolve consumer complaints, is a shameful betrayal of the trust I have placed in Verizon for nearly two decades.
Since April, I have endured 24 separate interactions with Verizon—each one a testament to your company’s shocking inability to deliver on basic promises. My issue remains unresolved, and your organization’s refusal to take corrective action is an insult to your customers.
On April 11, I attempted to order Fios through your website, only to discover—after the first failed delivery—that Fios is unavailable in my area, and Verizon unilaterally substituted a 5G service. This was never disclosed during the ordering process, despite my area suffering from overcrowded, ineffective cell tower coverage, resulting in constant buffering, dropped calls, and abysmal service (1-2 bars at best).
The incompetence continued with three failed delivery attempts:
April 11: Order [number hidden] – The shipping address omitted my unit number, despite my entering it correctly. Your website prevented me from editing the address, forcing me to cancel and reorder. I was assured the issue was fixed. The device was not delivered.

April 16: Order [number hidden] – The same issue recurred. I explicitly requested delivery to my unit due to my apartment complex’s unsecured lobby. Your agents promised correction. Again, the delivery failed due to an incomplete address, and the package was returned.

April 23: Order [number hidden] – For the third time, Verizon failed to include my unit number, resulting in yet another failed delivery. Each time, I was assured the issue was resolved, only to face the same inexcusable error.

These failures cost me my job, as I could not access reliable internet service to work from home. Out of desperation, I arranged to pick up a unit directly from a Verizon store—something I attempted after each failed delivery but was unable to do due to unavailability at safe, nearby locations. This is the only unit I received and activated.
To compound your failures, Verizon has wrongfully charged me:
Device [number hidden]: $4 activation fee and $207.50 for equipment I never received or activated.

Device [number hidden]: $16 activation fee for equipment I never received or activated.

Additionally, an agent informed me of a fourth account sent to collections for yet another device I never received or activated. They claimed to have “deleted” it, but I have no confidence in your processes to verify this.

Your agents admitted they are aware of this address issue yet failed to implement any meaningful fix. Verizon’s policy of charging activation fees upon shipping—without confirming delivery or activation—is predatory and indefensible. Promises of credits on “the next bill” have proven empty, as no refunds have been issued.
Your company’s lack of a dedicated customer complaint department is a deliberate choice to evade accountability. Forcing customers to navigate a labyrinth of ineffective call centers, staffed by agents who lack the authority, competence, or even basic language skills to resolve issues, is an unconscionable betrayal of trust. I have wasted hours on hold, enduring misdirection and empty assurances from individuals who are incapable of delivering results.
This pattern of failure reflects not only incompetence but a callous disregard for the customer experience, particularly for someone who has remained loyal to Verizon for 17 years. Verizon’s refusal to address systemic flaws or empower its staff to resolve issues is a shameful indictment of its leadership.

 by Ramona

I found the customer service reps to be very warm and kind, but nothing was resolved. I have a monthly recurring charge on my credit card, and they can't tell me what it's for. They claim to have opened an investigation, but every month I need to dispute the charge on my CC bill, because they keep charging me! I'm sure it's fraud of some sort, but Verizon doesn't seem to care!

 by Joanne

Verizon stinks!!

 by Belinda

I have been trying for a year no exaggeration, to resolve billing issues that have resulted in my service being disconnected.
No one listens and o one never calls back and when they do the call conveniently disconnect. This behavior of disconnecting is practiced by everyone i ever speak with and im not even irrate. Bottom line your customer service STINKS. Can o e person care enough to resolve my concern

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