Verizon is the #2 US telecom services provider overall after AT&T. Verizon’s wireline unit, with more than 19 million landline accounts, provides local telephone, long-distance, Internet access, and digital TV services to residential and wholesale customers.
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What you need to know about Verizon
We receive regular complaints about Verizon. Here’s a case where the company overcharged a reader, and another one where the company wouldn’t correct a billing issue.
How to resolve a problem with Verizon
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
General correspondence address:
PO Box 33078
St Petersburg, FL 33733
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
One Verizon Way
Basking Ridge, NJ 07920
https://www.verizon.com/about/
Phone Contacts
Main: (908) 559-2000
Customer Service: (800) 837-4966
Email Contacts
Note from company: Please have all inquiries go to our site and use the executive contact information.
Verizon Contacts
Customer Service Resources
cersVCMExecutive@
Social Media Contacts
Executive Contacts
Primary Contact
Nancy Clark
Senior Vice President & Group President - Consumer Sales & Service
One Verizon Way
Basking Ridge, NJ 07920
[email protected]
Secondary Contact
Sharon Laws-Tiller
Sr. Manager- Executive Relations Operations
One Verizon Way
Basking Ridge, NJ 07920
[email protected]
Chief Executive
Hans Vestberg
Chairman and Chief Executive Officer
One Verizon Way
Basking Ridge, NJ 07920
[email protected]
Do not start by writing to the CEO. This could severely limit your ability to resolve your issue.
This contact was published on October 1, 2015 and updated on September 5, 2023.
