Verizon Customer Service Contacts

Verizon is a US telecom services provider. Verizon provides local telephone, long-distance, Internet access, and digital TV services to residential and wholesale customers.

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What you need to know about Verizon

We receive regular complaints about Verizon. The company is not assisting this customer in switching to a new wireless carrier after her cell phone stopped working. The company has been charging this customer for decades for a service he has never used. Also, this customer is unable to redeem his Verizon gift card.

How to resolve a problem with Verizon

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Verizon mailing address

One Verizon Way
Basking Ridge, NJ 07920

Verizon social media channels


Verizon executive customer service contacts

Primary Contact
Nancy Clark
Senior Vice President u0026 Group President – Consumer Sales
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Secondary Contact
Sharon Laws-Tiller
Sr. Manager- Executive Relations Operations
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Chief Executive
Hans Vestberg
Chairman and Chief Executive Officer
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Do not start by writing to the CEO. This could severely limit your ability to resolve your issue.

Frequently asked questions about Verizon

How do I reach Verizon customer service?

To contact Verizon Wireless customer service, call (800) 922-4966.

For Verizon Fios, call (800) 837-4966.

For Verizon prepaid, call (888) 294-6804.

Alternatively, you can email it at [email protected]

How do I talk to a Verizon agent?

Dial (800) 922-4966 between 8:00 a.m. and 7:00 p.m. Alternatively, you can visit a nearby store to speak with a representative.

What is the number for Verizon customer service?

The phone number (800) 837-4966 is associated with Verizon customer service.

How do I get straight to a representative?

Dial (800) 225-5499 for sales inquiries. For general customer service, dial (800) 837-4966.

Does Verizon have a short number to call for assistance?

Dial 611 on your Verizon phone for assistance

How do I activate My Verizon phone?

Go to and sign in to your My Verizon account. From your account overview, select “Manage all devices.” To continue changing a device on an existing line, select “Activate your device.” From the “Activate or Switch” page, select “Activate on an existing line.

How do I report a scammer to Verizon?

If you receive a suspicious text message claiming to be from Verizon, forward it to Verizon right away at (800) 837-4966. You can also forward any suspicious emails you receive to [email protected].

What number do I call to activate my Verizon phone?

To activate your Verizon phone, call (800) 922-0204.

How to get professional help with your Verizon problem

If you need help with Verizon, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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