Estimated 1 to 5 business days. Most submissions receive automated replies first; resolution times vary based on issue complexity. X does not publish official response time commitments.
Live chat
X does not offer live chat with a human agent. The Help Center guides users through self-service articles and form submissions. No live handoff is available.
Social media
X's official support handle is @Support on the X platform.
Response times can range from a few hours to several days depending on the platform and the inquiry's complexity.
Help center/FAQ
X's help center/FAQ provides quick answers to common questions regarding you account, how to use X, safety and security, and rules and policies.
On the X sign-in page, click "Forgot password?" Enter your email address, phone number or X username, and X will send you a code by email (or by text, if you have a phone number on your account) that expires after 60 minutes. Enter the code and create a new password. X's password reset guide has full instructions.
X customer service policies
X's privacy policy describes how the platform collects, stores, and uses personal data, including information such as email addresses, phone numbers, device data, and browsing activity. It explains how data may be shared with third parties for advertising purposes, and outlines users' rights to access, modify, or delete their information. The policy also addresses data transfers to the United States and other countries, and compliance with laws including California's CCPA and Washington State's My Health My Data Act.
Frequently asked questions about X
Try resetting your password. If that doesn't work, contact help center for further assistance.
If your account has been suspended, log in to it, then file an appeal through the X Help Center. If X decides the suspension was a mistake, it may unsuspend your account.
Change your password immediately and enable two-factor authentication for added security. You should also review your account settings and revoke access to any third-party apps you don't recognize.
Response times can vary depending on the nature of the request and the volume of inquiries X receives. However, X aims to respond to support requests as quickly as possible, usually within a few days.
Report the offending accounts using the platform's reporting tools. You can also block and mute accounts to limit interactions. If you feel unsafe, consider contacting local law enforcement authorities.
Please note that the company's email address is not monitored.
X's billing system does not automatically stop charges when an account is suspended. To request a cancellation and refund, submit a billing support request through help.x.com/en/forms and select the Premium or billing category. Include your account handle, the suspension date, and the charge dates. If your account is suspended and you cannot log in to cancel, contact your bank or payment provider to dispute the charge directly.
If your account is suspended, you cannot cancel through your account settings. Send a direct message to @Premium on X, or, if you can't, submit a billing form through the X Help Center at help.x.com/en/forms. If you subscribed through Apple or Google, contact Apple Support or Google Play directly for refund and cancellation requests, as X directs in-app subscribers to those platforms.
X does not offer phone support or live chat. The primary route to a human reviewer is submitting a support form at help.x.com/en/forms and selecting the category that best fits your issue. Most submissions receive automated replies first; responses from human agents typically take 1 to 5 business days and are not guaranteed. For urgent account safety matters, you can also message @Support on the X platform directly.
Automated responses are common for account suspension appeals. If you receive only automated replies, resubmit your appeal through help.x.com/en/forms/account-access with additional context or documentation. Tagging @Support publicly on the platform can sometimes prompt a review, particularly for accounts with an established post history. As an additional step, you can contact the Elliott.org advocacy team for assistance. Awaiting further confirmation from X on current escalation timelines.
No. X's Premium FAQ says all subscriptions are non-refundable unless you are switching to a higher tier or a refund is required by law, and that this includes subscriptions linked to suspended accounts. For suspension-related billing disputes, users are directed to submit a billing request through help.x.com/en/forms. If X does not resolve the dispute, filing a chargeback through your bank or payment provider is an option. App Store and Google Play subscribers must request refunds through Apple or Google.
X has had no publicly named CEO since Linda Yaccarino resigned on July 9, 2025. X is owned by SpaceX, which acquired xAI, X's parent company, in February 2026. Elon Musk is SpaceX's CEO.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published April 5, 2016. Updated October 31, 2026.
