X (formerly Twitter) is a social networking and microblogging platform.
X Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate X
What you need to know about X
X’s customer service response times vary, typically ranging from a few hours to several days, depending on issue priority and demand.
- X’s customer service response time can fluctuate based on the contact method, inquiry volume, and issue type.
- Use our insider guide or reach out to our executive contacts to resolve a problem with X.
- X’s customer service policies are standard, and here are some frequently asked questions about X for your convenience.
X customer service response times
Response times from X’s customer service depend on demand and issue urgency, with replies typically taking anywhere from a few hours to a few days. However, here’s a general idea of what to expect:
| Phone support | The phone number (415) 222-9670 is associated with X for general inquiries or press-related matters. It is not dedicated to customer service or technical support. For account-related issues or customer support, X primarily handles inquiries through its online channels, such as @XSupport and the help center. |
| Email support | X does not typically offer direct email support for customer service. Most customer service inquiries are handled through its online channels, such as the help center, @XSupport on Twitter, or direct messages for account-specific issues. |
| Live chat | X does not currently offer live chat support for customer service. Most support is provided through its online channels instead. |
| Social media | X provides customer service through its social media channels, primarily via the @XSupport account on Twitter. Response times can vary, typically ranging from a few hours to a few days, depending on the volume of inquiries and the complexity of the issue. Here’s how to reach X via social media. |
| Help center/FAQ | X offers support through its help center and FAQ section, which provide self-service resources for common issues. Response times for inquiries submitted through the Help Center can vary, typically taking a few hours to a few days depending on the complexity of the issue and demand. For more urgent or account-specific matters, X may provide personalized assistance after you submit a request through the help center. |
How to resolve a problem with X
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.X mailing address
1355 Market Street
Suite 900
San Francisco, CA 94103
X executive customer service contacts
Primary Contact
Tim Perzyk
Vice President, Marketing
1355 Market Street
Suite 900
San Francisco, CA 94103
tim@x.com
Secondary
Keith Coleman
Vice President, Product
1355 Market Street
Suite 900
San Francisco, CA 94103
kcoleman@x.com
Chief Executive
Linda Yaccarino
1355 Market Street
Suite 900
San Francisco, CA 94103
linda.yaccarino@x.com
X customer service policies
What does X's privacy policy cover?
X’s privacy policy explains how the platform collects, uses, stores, and shares your personal data. It details the types of information gathered, including data from your interactions on the site. The policy also outlines how your data is protected and your rights regarding your information. X provides transparency about the use of cookies and third-party data sharing.
What are X's terms of use?
X’s terms of use set the legal agreement between the platform and its users. These terms explain your rights and responsibilities when using the platform, such as acceptable behavior and prohibited activities. They also clarify the platform’s limitations on liability and the process for account suspension or termination.
What do X's rules and policies cover?
X’s rules and policies provide guidelines for acceptable conduct and content on the platform. The policies include rules on harassment, hate speech, misinformation, and threats of violence. Violations can result in account suspension or other actions.
X self-service links
How can I reset my X account password?
Visit the login page and click “Forgot password?.” Enter the email address or phone number associated with your account, and you will receive a link to reset your password.
How do I report a tweet or account that violates X’s rules?
Click on the three dots (more options) on the tweet or profile you want to report. Select “Report” and choose the appropriate reason for your report, such as harassment or harmful content.
How can I block or mute an account?
Visit the profile of the user you wish to block or mute. Click the three dots (more options) on the profile page and select “Block” to prevent the person from interacting with you, or “Mute” to stop seeing the person’s tweets in your feed without unfollowing the person.
How can I contact X customer service?
The phone number (415) 222-9670 is associated with X for general inquiries or press-related matters. It is not dedicated to customer service or technical support. For account-related issues or customer support, X primarily handles inquiries through its online channels, such as @XSupport and the help center.
I'm having trouble logging into my X account. What should I do?
Try resetting your password. If that doesn’t work, contact help center for further assistance.
I received a notification that my account has been suspended. How can I appeal this decision?
If your account has been suspended, you should receive an email from X with instructions on how to appeal the suspension. Follow the link provided in the email to submit an appeal.
I believe my account was hacked. What steps should I take to secure it?
Change your password immediately and enable two-factor authentication for added security. You should also review your account settings and revoke access to any third-party apps you don’t recognize.
I'm experiencing issues with X's website or mobile app. How can I get help?
Visit the X help center for troubleshooting tips.
How long does it typically take for X to respond to support requests?
Response times can vary depending on the nature of the request and the volume of inquiries X receives. However, X aims to respond to support requests as quickly as possible, usually within a few days.
I'm experiencing harassment or abuse on X. How can I get help?
Report the offending accounts using the platform’s reporting tools. You can also block and mute accounts to limit interactions. If you feel unsafe, consider contacting local law enforcement authorities.
Can I contact X customer service by email?
Please note that the company’s email address is not monitored.
How to get professional help with your X problem
If you need help with X, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of X?
Submit your review | |
I requested the $8 a month program however, X charge my bank account $84 less than 4 hours after it hit my account I protested the charge. Paraphrase " we have your money and we are keeping it" I closed my X account!
I would give less than one star if I could. Least helpful company I have ever dealt with. I have contacted them multiple times about a suspended account and I can’t even get any information on why it was suspended. I have never posted anything on twitter or x so I have no clue why it was suspended. Now can’t deactivate the account, I just want to be done with them!
I am sorry to contact you via this shortcut as i have failed to find a way of emailinging you directly. Mine is a complaint about the double standards the platform gives to some users by favouring them even when they violate its terms and conditions. My account was blocked for violeting your rules something i agree with but still i question you why upto now you have never suspended Muhozi kenerugaba, the CDF and first son to the president of Uganda, account. He hasvioleted whatever terms and conditions you set up and his account is still opperational. He has constantly voewed to attack sovereign state like Kenya, Congo and Sudan using your X platform. He has again used your platform to show his support to the M23 rebels in congo, a war torn country and still he is using your platform time and again to attack those who oppose his father's autocratic government by threatening to hung and behead them. The resent attack was on Rt. Conl. Dr. Kiiza Besigye, Bobi Wine and his aid Eddy Mutwe. Please, why can't you help our country and ban him personally on X and other sister platforms like you have been punishing us. Aren't we all equal in terms of being consumers on your platform?
