X Customer Service Contacts

 X (formerly Twitter) is a social networking and microblogging platform.

How to reach a person at X

X Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

X Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about X

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with X

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

X mailing address

1355 Market Street
Suite 900
San Francisco, CA 94103

X social media channels

X


X executive customer service contacts

Primary Contact
Katie O’Brien Penn
Head of Global Marketing
1355 Market Street
Suite 900
San Francisco, CA 94103
[email protected]

LinkedIn

Secondary Contact
Tim Perzyk
Vice President, Marketing
1355 Market Street
Suite 900
San Francisco, CA 94103
[email protected]

Keith Coleman
Vice President, Product
1355 Market Street
Suite 900
San Francisco, CA 94103
[email protected]

LinkedIn

Chief Executive
Linda Yaccarino
1355 Market Street
Suite 900
San Francisco, CA 94103
[email protected]

LinkedIn

Frequently asked questions about X

How can I contact X customer service?

How do I report an account for violating X's rules?

To report an account, click on the three dots (…) located on the  account’s profile, then select “Report” and follow the prompts to provide details about the violation.

I'm having trouble logging into my X account. What should I do?

If you’re having trouble logging in, first try resetting your password. If that doesn’t work, you can contact X support at (415) 222-9670 or email [email protected] for further assistance.

I received a notification that my account has been suspended. How can I appeal this decision?

If your account has been suspended, you should receive an email from X with instructions on how to appeal the suspension. Follow the link provided in the email to submit an appeal.

I believe my account was hacked. What steps should I take to secure it?

If you suspect your account was hacked, change your password immediately and enable two-factor authentication for added security. You should also review your account settings and revoke access to any third-party apps you don’t recognize.

I'm experiencing issues with X's website or mobile app. How can I get help?

If you’re experiencing technical issues with X’s website or mobile app, you can visit the X Help Center for troubleshooting tips. If the issue persists, you can reach out to X support at (415) 222-9670 or email [email protected] for further assistance.

How long does it typically take for X to respond to support requests?

Response times can vary depending on the nature of the request and the volume of inquiries X receives. However, X aims to respond to support requests as quickly as possible, usually within a few days.

I'm experiencing harassment or abuse on X. How can I get help?

If you’re experiencing harassment or abuse on X, you can report the offending accounts using the platform’s reporting tools. You can also block and mute accounts to limit their interactions with you. If you feel unsafe, consider contacting local law enforcement authorities.

How to get professional help with your X problem

If you need help with X, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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