X (formerly Twitter) is a social networking and microblogging platform.
X Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate X
What you need to know about X
X’s customer service response times vary, typically ranging from a few hours to several days, depending on issue priority and demand.
- X’s customer service response time can fluctuate based on the contact method, inquiry volume, and issue type.
- Use our insider guide or reach out to our executive contacts to resolve a problem with X.
- X’s customer service policies are standard, and here are some frequently asked questions about X for your convenience.
X customer service response times
Response times from X’s customer service depend on demand and issue urgency, with replies typically taking anywhere from a few hours to a few days. However, here’s a general idea of what to expect:
| Phone support | The phone number (415) 222-9670 is associated with X for general inquiries or press-related matters. It is not dedicated to customer service or technical support. For account-related issues or customer support, X primarily handles inquiries through its online channels, such as @XSupport and the help center. |
| Email support | X does not typically offer direct email support for customer service. Most customer service inquiries are handled through its online channels, such as the help center, @XSupport on Twitter, or direct messages for account-specific issues. |
| Live chat | X does not currently offer live chat support for customer service. Most support is provided through its online channels instead. |
| Social media | X provides customer service through its social media channels, primarily via the @XSupport account on Twitter. Response times can vary, typically ranging from a few hours to a few days, depending on the volume of inquiries and the complexity of the issue. Here’s how to reach X via social media. |
| Help center/FAQ | X offers support through its help center and FAQ section, which provide self-service resources for common issues. Response times for inquiries submitted through the Help Center can vary, typically taking a few hours to a few days depending on the complexity of the issue and demand. For more urgent or account-specific matters, X may provide personalized assistance after you submit a request through the help center. |
How to resolve a problem with X
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.X mailing address
1355 Market Street
Suite 900
San Francisco, CA 94103
X executive customer service contacts
Primary Contact
Monique Pintarelli
Head of the Americas
1355 Market Street
Suite 900
San Francisco, CA 94103
monique@x.com
Secondary
Keith Coleman
Vice President, Product
1355 Market Street
Suite 900
San Francisco, CA 94103
kcoleman@x.com
Chief Executive
Linda Yaccarino
1355 Market Street
Suite 900
San Francisco, CA 94103
linda.yaccarino@x.com
X customer service policies
What does X's privacy policy cover?
X’s privacy policy explains how the platform collects, uses, stores, and shares your personal data. It details the types of information gathered, including data from your interactions on the site. The policy also outlines how your data is protected and your rights regarding your information. X provides transparency about the use of cookies and third-party data sharing.
What are X's terms of use?
X’s terms of use set the legal agreement between the platform and its users. These terms explain your rights and responsibilities when using the platform, such as acceptable behavior and prohibited activities. They also clarify the platform’s limitations on liability and the process for account suspension or termination.
What do X's rules and policies cover?
X’s rules and policies provide guidelines for acceptable conduct and content on the platform. The policies include rules on harassment, hate speech, misinformation, and threats of violence. Violations can result in account suspension or other actions.
X self-service links
How can I reset my X account password?
Visit the login page and click “Forgot password?.” Enter the email address or phone number associated with your account, and you will receive a link to reset your password.
How do I report a tweet or account that violates X’s rules?
Click on the three dots (more options) on the tweet or profile you want to report. Select “Report” and choose the appropriate reason for your report, such as harassment or harmful content.
How can I block or mute an account?
Visit the profile of the user you wish to block or mute. Click the three dots (more options) on the profile page and select “Block” to prevent the person from interacting with you, or “Mute” to stop seeing the person’s tweets in your feed without unfollowing the person.
How can I contact X customer service?
The phone number (415) 222-9670 is associated with X for general inquiries or press-related matters. It is not dedicated to customer service or technical support. For account-related issues or customer support, X primarily handles inquiries through its online channels, such as @XSupport and the help center.
I'm having trouble logging into my X account. What should I do?
Try resetting your password. If that doesn’t work, contact help center for further assistance.
I received a notification that my account has been suspended. How can I appeal this decision?
If your account has been suspended, you should receive an email from X with instructions on how to appeal the suspension. Follow the link provided in the email to submit an appeal.
I believe my account was hacked. What steps should I take to secure it?
Change your password immediately and enable two-factor authentication for added security. You should also review your account settings and revoke access to any third-party apps you don’t recognize.
I'm experiencing issues with X's website or mobile app. How can I get help?
Visit the X help center for troubleshooting tips.
How long does it typically take for X to respond to support requests?
Response times can vary depending on the nature of the request and the volume of inquiries X receives. However, X aims to respond to support requests as quickly as possible, usually within a few days.
I'm experiencing harassment or abuse on X. How can I get help?
Report the offending accounts using the platform’s reporting tools. You can also block and mute accounts to limit interactions. If you feel unsafe, consider contacting local law enforcement authorities.
Can I contact X customer service by email?
Please note that the company’s email address is not monitored.
How to get professional help with your X problem
If you need help with X, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of X?
Submit your review | |
There is a long running impersonation scam involving cancer survivor Joe Tippens. The scammer is offering certain prescription drugs for sale on his fake site. The real Joe Tippens has been trying to get X to stop this for months. People are being scammed out of thousands of dollars daily, and X will not do anything about it! I have made numerous reports to X, but they say all is good, no rule violations.
Appalling! I paid for a quarterly subscription last year and only had access for one week! Complaining got me nowhere, so instructed my card to make no further payments to them.
As I say, this was months ago and have been denied access ever since.
#Today I received this e-mail from them:
"
X
Hello Peter Mitchell,
Your account, [information hidden], was detected by our systems and automatically suspended for violating the X Rules.
Specifically, for:
Violating our rules against inauthentic behaviors.
You may not use our services to engage in inauthentic activity that undermines the integrity of X.
Note that if you attempt to evade a suspension by creating new accounts, we will suspend your new accounts. If you wish to appeal this suspension, please contact our support team.
If you have an active X Premium subscription, it will not be automatically canceled by X. To cancel your X Premium subscription, follow these instructions."
X is a vile, disgusting company that rips off its customer. Stay well away!
"
absolutely no customer service. X says my password is wrong and I reset it and received an alert that the new password was wrong. IT IS OBVIOUS THAT AFTER TAKING YOUR MONEY THEY (X) COULD NOT CARE LESS WHETHER THE ACCOUNT WORKS!! customer support is absolutely hopeless. If they see this irate message they will surely cancel my account anyway.
If I could give ZERO stars, I would. X does not allow me to update my e-mail address. Any attempt to do so is met with the message, "Due to a recent change on your account, changes to your settings on your account are restricted temporarily. Please try again later."
The nature of this 'recent change' to my account remains a mystery. I regret also to say that the Help Centre is of zero worth in this regard. One cannot contact X support through mail. Nor is this listed among the problems for which a form can be filled.
X has left hanging many a similarly aggrieved user. How a company of such repute could be so devoid of basic intelligence is a mystery for the ages.
Extremely upset, an account that was active for almost 14 years simply vanished and was flagged for spam. I carried that account for that long, and I am certain I did not do anything spammy to be suspended.
Sadly I did not receive even an email on June 19 stating the reason for my account suspension, since then countless appeals and requests have not been acknowledged, and I have my doubts it was even read. Unprofessional service delivery of a team that is way too busy to even acknowledge and act.
There is no reason to be so harsh on us.
