Macy’s is a retailer that operates Macy’s and Bloomingdales.
Macy’s Responsiveness rating
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What you need to know about Macy’s
Customer service experiences with Macy’s can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Macy’s customer service response times are generally good, but they can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Macy’s with our insider guide or through our executive contacts.
- Macy’s customer service policies are standard. Here are our frequently asked questions about Macy’s.
We receive a fair amount of complaints about Macy’s. This customer is facing difficulties in resolving an issue related to a check. Macy’s upgraded this person’s debit card without permission. This person was initially given a promise to receive a protection furniture plan, but later on was denied that promise. Macy’s Worry No More warranty is proving to be more of a con than a pro for this customer.
Macy’s customer service response times
Macy’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Live chat | Macy’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Live chat is available 0900 to 0000, and chat operated by Macy’s Virtual Agent is available 24/7. |
| Phone support | Macy’s phone support provides an initial response within a few minutes to 30 minutes during business hours. Call customer service at (800) 289-6229. |
| Email support | Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email Macy’s at customerservice@macys.com. |
| Social media | Macy’s is active on social media platforms such as Instagram, Facebook and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity. Here’s how to reach Macy’s via social media. |
How to resolve a problem with Macy’s
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Macy’s mailing address
151 West 34th Street
New York, NY 10001
Macy’s executive customer service contacts
Primary Contact
Jeffrey Warren
Vice President, Selling and Customer Experience
151 West 34th Street
New York, NY 10001
jeffrey.warren@macys.com
Secondary Contact
Max Magni
Chief Customer and Digital Officer
151 West 34th Street
New York, NY 10001
max.magni@macys.com
Chief Executive
Tony Spring
151 West 34th Street
New York, NY 10001
tony.spring@macys.com
What is the toll-free telephone number for Macy's president's office?
Call Macy’s at (800) 417-2831.
When can I contact Macy's customer service?
Macy’s customer service is available 9 a.m. to midnight, Eastern time.
How can I contact Macy's customer service?
Call (800) 289-6229 or send email to customerservice@macys.com.
Does Macy's have an online chat service?
Yes; to chat with Macy’s online chatbot service, follow these steps:
- Visit the Macy’s website.
- Find the “help center” section.
- Click on the “chat online” link at the bottom of the page. This will open a chat window where you can talk to Macy’s Virtual Agent.
How to get professional help with your Macy’s problem
If you need help with Macy’s, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
