Bloomingdale’s Customer Service Contacts

Macy’s Inc., is the parent company of Macy’s, Bloomingdale’s and Bluemercury.

• Main customer service: (800) 777-0000
• International customers: (800) 777-0000 or (513) 573-8170
• Credit customer service: (888) 257-6762
• Online credit assistance: (877) 493-9207 (Option 1)
• Loyallist program: (800) 600-5402
• Wedding & gift registry: (800) 888-2933
• Furniture & bedding: (800) 323-7857

All lines are available 7 days a week from 8:00 a.m. to midnight Eastern time. (Gift Registry is available until 10:00 p.m. Eastern time.)

• Main Customer Service: customerservice@bloomingdales.com
• International Customers: internationalcustomerservice@bloomingdales.com

Bloomingdale’s accepts returns of saleable items with proof of purchase, usually within 30 days. Items must be unused, in original condition, with all tags and packaging; some items are final sale.

Long wait times are usually caused by high call volumes, especially during sales periods, holidays, or widespread shipping issues. Limited staffing and availability across time zones can also contribute to delays.

If you do not receive a response, it is reasonable to follow up using another contact method. Customers should also check spam or junk folders and include the order number or any previous reference when reaching out again.

Some issues cannot be resolved during the initial contact. Problems involving payment verification, fraud screening or third-party vendors often require review by internal teams beyond first-level support.

You can ask for the issue to be escalated to a supervisor or specialist. Providing a clear summary of the problem and previous contact attempts can help move the review forward.

Returns are processed only after items are received and inspected. Processing delays are more common during busy shopping periods and mailed returns usually take longer than in-store returns.

Some online orders, particularly those fulfilled by third-party sellers, cannot be processed in store. In those cases, the return must be completed by mail or through customer service.

Refund amounts may be affected by applied promotions, discounts or return shipping charges. Reviewing the original receipt and return confirmation often explains the final refund total.

After the return is received, processing usually takes several business days. Additional time may be required for the refund to appear on the original payment method, depending on the bank.

Third-party vendor items typically follow separate return policies. These items are often mailed directly to the seller and refunds may be handled outside Bloomingdale’s standard system.

Orders may be canceled due to inventory issues, payment authorization problems or automated security checks. In some cases a detailed reason is not provided.

Automated fraud systems can mistakenly flag valid orders. Contacting customer service and confirming billing and shipping details with the bank may help prevent repeat cancellations.

This can happen due to browser issues, address formatting errors or payment verification problems. Trying a different browser, clearing cookies or using another payment method may resolve the issue.

Canceled orders generally cannot be reinstated. In most cases a new order must be placed after resolving the issue that caused the cancellation.

You should contact customer service as soon as possible and provide the order number. Photos of the item received can help confirm the issue and speed up resolution.

Damaged or defective items should be reported promptly. Photos of the item and packaging are usually required to arrange a replacement or refund.

Items damaged during shipping are handled as damaged-on-arrival cases. Customer service will provide instructions for returning the item and issuing a resolution.

Items are expected to arrive new and unused. Reporting the issue quickly allows the item to be returned and resolved once the condition is verified.

Shipping delays can result from high order volume, weather conditions, inventory transfers or carrier disruptions. Estimated delivery dates are not guarantees and may change.

Customers should check with neighbors, building management or the carrier first. If the package cannot be located, customer service can open a delivery investigation.

Third-party sellers may use different carriers or tracking systems. If tracking details are unclear or inconsistent, contacting customer service with the order information can help clarify next steps.