Bluemercury

Bluemercury sells luxury beauty, skincare, and wellness products.

Telephone

Main : (800) 355-6000

team@bluemercury.com

Mailing address

28-07 Jackson Avenue
Long Island City, NY 11101

Website

bluemercury.com

What you need to know about Bluemercury

Customer service experiences with Bluemercury can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Bluemercury’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Bluemercury with our insider guide or through our executive contacts.
Bluemercury's customer service policies are standard. Here are our frequently asked questions about Bluemercury.

How to resolve a problem with Bluemercury

Try self-service first

Use our proven resolution methods, or Bluemercury’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Bluemercury respond?

Phone support

Bluemercury offers phone support through the customer service line. Response times may vary based on call volume.

Bluemercury customer service is available Monday through Friday from 9 a.m. to 8 p.m., and weekends from 10 a.m. to 7 p.m. (all times Eastern).

Call Bluemercury customer service at (800) 355-6000.

Email support

Customers can reach out via email for assistance. Response times can vary, but email inquiries are typically addressed within a few business days.

Email Bluemercury customer service at team@bluemercury.com.

Online contact form

Bluemercury customer service does not have an online contact form.

Live chat support

Bluemercury customer service does not have online chat support.

Social media

Bluemercury maintains active social media profiles.

Here's how to reach Bluemercury via social media.

Verified contacts

Bluemercury customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Brooke Goodwin-Fullerton

Integrated Marketing Communications Executive

bgoodwinfullerton@bluemercury.com

Secondary

Rob Kolowich

Managing Director

rkolowich@bluemercury.com

Chief Executive

Maly Bernstein

Chief Executive

maly@bluemercury.com

Bluemercury self-service links

Visit the track your order page. Enter your email address and order number to view the status of your shipment. If tracking information isn't available, ensure you've entered the correct details and try again later

Bluemercury customer service policies

Bluemercury’s privacy policy explains how personal information such as contact details, purchase history, and browsing behavior is collected, used, and shared. The data is used for order fulfillment, marketing, and improving site functionality. The policy also outlines choices users have regarding cookies, data sharing, and promotional communications.

Bluemercury loyalty program

Bluemercury offers a free loyalty program called BlueRewards. Members earn a $10 Beauty Card for every $250 spent online or in-store, with rewards issued quarterly and valid through the end of the month in which they are received.

Frequently asked questions about Bluemercury

Macy’s, Inc. is the parent company of Macy’s, Bloomingdale’s and Bluemercury.

Call Bluemercury customer service at (800) 355-6000 or email team@bluemercury.com.

Bluemercury customer service is available Monday through Friday from 9 a.m. to 8 p.m., and weekends from 10 a.m. to 7 p.m. (all times Eastern).

No, Bluemercury customer service does not have an online contact form.

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