Bluemercury Customer Service

Bluemercury sells luxury beauty, skincare, and wellness products.

How to reach a person at Bluemercury

Main: (800) 355-6000

team@bluemercury.com

bluemercury.com

Bluemercury Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Bluemercury

What you need to know about Bluemercury

Customer service experiences with Bluemercury can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Bluemercury’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Bluemercury with our insider guide or through our executive contacts.
Bluemercury’s customer service policies are standard. Here are our frequently asked questions about Bluemercury.

Bluemercury customer service response times

Bluemercury’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support	Bluemercury offers phone support through the customer service line. Response times may vary based on call volume. Bluemercury customer service is available Monday through Friday from 9 a.m. to 8 p.m., and weekends from 10 a.m. to 7 p.m. (all times Eastern). Call Bluemercury customer service at (800) 355-6000.
Email support	Customers can reach out via email for assistance. Response times can vary, but email inquiries are typically addressed within a few business days. Email Bluemercury customer service at team@bluemercury.com.
Online contact form	Bluemercury customer service does not have an online contact form.
Live chat support	Bluemercury customer service does not have online chat support.
Social media	Bluemercury maintains active social media profiles. Here’s how to reach Bluemercury via social media.

How to resolve a problem with Bluemercury

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Bluemercury mailing address

28-07 Jackson Avenue
Long Island City, NY 11101

Bluemercury loyalty program

Bluemercury offers a free loyalty program called BlueRewards. Members earn a $10 Beauty Card for every $250 spent online or in-store, with rewards issued quarterly and valid through the end of the month in which they are received.

Facebook

Instagram

TikTok

YouTube

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Bluemercury.

Bluemercury executive customer service contacts

Primary Contact
Brooke Goodwin-Fullerton
Integrated Marketing Communications Executive
28-07 Jackson Avenue
Long Island City, NY 11101
bgoodwinfullerton@bluemercury.com

Secondary Contact
Rob Kolowich
Managing Director
28-07 Jackson Avenue
Long Island City, NY 11101
rkolowich@bluemercury.com

Chief Executive
Maly Bernstein
28-07 Jackson Avenue
Long Island City, NY 11101
maly@bluemercury.com

Bluemercury customer service policies

What is Bluemercury’s privacy policy?

Bluemercury’s privacy policy explains how personal information such as contact details, purchase history, and browsing behavior is collected, used, and shared. The data is used for order fulfillment, marketing, and improving site functionality. The policy also outlines choices users have regarding cookies, data sharing, and promotional communications.

What are Bluemercury's terms and conditions?

Bluemercury’s terms and conditions govern the use of its website and services, including product purchases, interactive features, and third-party site interactions. By accessing the site, users agree to comply with these terms, which may be updated periodically. The terms cover topics such as copyright, trademarks, product information, content submissions, and limitations of liability.

Bluemercury self-service links

How can I track my order?

Visit the track your order page. Enter your email address and order number to view the status of your shipment. If tracking information isn’t available, ensure you’ve entered the correct details and try again later

How can I start an online return?

To initiate an online return with Bluemercury, visit the start a return page. You’ll need your order number and billing ZIP code to begin the process. Returns are accepted within 90 days of purchase, and exchanges can only be completed in-store.

Frequently asked questions about Bluemercury

How can I contact Bluemercury customer service?

Call Bluemercury customer service at (800) 355-6000 or email team@bluemercury.com.

When can I contact Bluemercury customer service?

Bluemercury customer service is available Monday through Friday from 9 a.m. to 8 p.m., and weekends from 10 a.m. to 7 p.m. (all times Eastern).

Does Bluemercury customer service have an online contact form?

No, Bluemercury customer service does not have an online contact form.

How to get professional help with your Bluemercury problem

If you need help with Bluemercury, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.