Macy’s Star Rewards is the loyalty program for Macy’s.
How to reach a person at Macy’s Star Rewards
Customer Service: (800) 289-6229
Macy's Star Rewards Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Macy’s Star Rewards
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Macy’s Star Rewards
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Macy’s Star Rewards mailing address
7 West Seventh Street
Cincinnati, OH 45202
Macy’s Star Rewards executive customer service contacts
Primary Contact
Max Magni
Chief Customer and Digital Officer
7 West Seventh Street
Cincinnati, OH 45202
max.magni@macys.com
Secondary Contact
Jeffrey Warren
Vice President
7 West Seventh Street
Cincinnati, OH 45202
jeffrey.warren@macys.com
Chief Executive
Jeff Genette
7 West Seventh Street
Cincinnati, OH 45202
jeff.genette@macys.com
How can I contact Macy's Star Rewards customer service?
Call (800) 289-6229 or email customerservice@macys.com.
Does Macy's Star Rewards have an online chat service?
Yes, Macy’s Star Rewards can be contacted via an online chat service.
Can I check my Star Rewards points balance?
Yes, you can check your points on the website.
How to get professional help with your Macy's Star Rewards problem
If you need help with Macy's Star Rewards, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.