Macy’s Star Rewards is the loyalty program for Macy’s.
Macy's Star Rewards Responsiveness rating
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What you need to know about Macy’s Star Rewards
The company responds to most customer complaints in a satisfactory manner.
- Macy’s Star Rewards’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Macy’s Star Rewards with our insider guide or through its executive contacts.
- Macy’s Star Rewards’ customer service policies are standard. Here are our frequently asked questions about Macy’s Star Rewards.
Macy’s Star Rewards customer service response times
Macy’s Star Rewards’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | |
| Email support | |
| Live chat | |
| Social media | |
| Help center/FAQ |
How to resolve a problem with Macy’s Star Rewards
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Macy’s Star Rewards mailing address
7 West Seventh Street
Cincinnati, OH 45202
Macy’s Star Rewards loyalty program
(added)
Macy’s Star Rewards social media channels
TikTok
YouTube
Macy’s Star Rewards executive customer service contacts
Primary Contact
Max Magni
Chief Customer and Digital Officer
7 West Seventh Street
Cincinnati, OH 45202
max.magni@macys.com
Secondary Contact
Jeffrey Warren
Vice President
7 West Seventh Street
Cincinnati, OH 45202
jeffrey.warren@macys.com
Chief Executive
Jeff Genette
7 West Seventh Street
Cincinnati, OH 45202
jeff.genette@macys.com
Macy’s Star Rewards customer service policies
Macy’s Star Rewards self-service links
How can I contact Macy's Star Rewards customer service?
Call (800) 289-6229 or email customerservice@macys.com.
We have also been provided with the following email addresses by one of our loyal readers:
tony.spring@macys.com – CEO
tom.edwards@macys.com – COO
barbie.cameron@macys.com – Chief Stores Officer
danielle.kirgan@macys.com – Chief Human Resources and Corporate Affairs Officer
max.magni@macys.com – Chief Customer and Digital Officer
sharon.otterman@macys.com – Chief Marketing Officer
Does Macy's Star Rewards have an online chat service?
Yes, Macy’s Star Rewards can be contacted via an online chat service.
Can I check my Star Rewards points balance?
Yes, you can check your points on the website.
How to get professional help with your Macy's Star Rewards problem
If you need help with Macy's Star Rewards, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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