Comcast Customer Service Contacts

Comcast is a telecommunications conglomerate that provides internet, cable TV, and phone services to consumers under the name Xfinity.

How to reach a person at Comcast

Toll Free: (800) 266-2278

Comcast Responsiveness rating

rating
2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Rate Comcast

What you need to know about Comcast

We receive many complaints about Comcast. Imagine being called an a**hole in writing. Comcast also insults customers in its invoices, and, of course, there are the many alleged Comcast scams.

Comcast customer service response times

Comcast’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportComcast’s customer service phone support response times can vary widely depending on factors such as time of day, call volume, and the nature of the issue. Some customers report long wait times, especially during peak hours or after major service outages. It’s not uncommon for wait times to exceed 30 minutes, though some customers have experienced shorter waits during less busy times. Call customer service at (800) 266-2278.
Email supportComcast does not provide a direct email address for customer service inquiries on the website. Instead, the company encourages customers to use other support channels, such as the online chat, phone support, or social media platforms such as X.
Live chatComcast’s customer service live chat support tends to offer faster response times compared to phone support, though it can still vary depending on the time of day and service volume. Typically, you may wait anywhere from a few minutes to 10 to 15 minutes for an initial response. During peak times, such as evenings or weekends, wait times could be longer.
Social mediaComcast’s customer service through social media (such as Twitter or Facebook) is often quicker than phone support, with response times typically ranging from a few minutes to an hour, depending on the platform and volume of inquiries. The company has dedicated social media teams, often using handles such as @XfinitySupport on X, to address customer concerns. Here’s how to reach Comcast via social media.
Help center/FAQComcast’s customer service help center and FAQ support is designed for self-service, meaning there is no direct response time as you’re accessing pre-written solutions to common issues. This can be a quick way to resolve simple problems.

How to resolve a problem with Comcast

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Comcast’s mailing address

1701 John F. Kennedy Blvd
Philadelphia, PA 19103

Comcast loyalty program

Comcast has a rewards program called Xfinity Rewards, which includes discounts on services, gift cards, and sweepstakes entries.

Comcast social media channels

X

LinkedIn

Instagram

TikTok

YouTube

Pinterest


Comcast’s executive customer service contacts

Primary Contact
Thomas Karinshak
Chief Customer Experience Officer
1701 John F. Kennedy Blvd
Philadelphia, PA 19103
Thomas_Karinshak@comcast.com

LinkedIn

Secondary Contact
Jason Brewer
Vice President National CX Strategy and Operations
1701 John F. Kennedy Blvd
Philadelphia, PA 19103
jason_brewer2@comcast.com

LinkedIn

Chief Executive
Brian L. Roberts
1701 John F. Kennedy Blvd
Philadelphia, PA 19103
brian_roberts@comcast.com

LinkedIn

Comcast customer service policies

What is Comcast privacy policy?

Comcast’s privacy policy outlines how the company collects, uses, and protects personal information from its customers. It details the types of data collected, including account information, usage data, and communication preferences, and explains how these data may be used for services such as billing, and customer support.

What are Comcast terms of service?

Comcast’s terms of service outline the rules for using its services, including internet, cable, and phone. Customers agree to provide accurate information, maintain account confidentiality, and follow legal and service guidelines.

What is Comcast's refund policy?

Comcast’s refund policy outlines the conditions under which customers may receive a refund for overcharges, service outages, or billing errors.

How can I manage my account online?

Manage your Comcast account through the Xfinity My Account app or website to pay bills, view usage, and update personal details.

How do I check for service outages?

Use the “Service Status” section on Comcast’s website or in the Xfinity app to check for ongoing service outages in your area.

Where can I manage my subscriptions?

Update your TV, internet, and other service subscriptions through the Xfinity My Account section on the website.

Frequently asked questions about Comcast

How can I contact Comcast customer service?

Are Comcast and Xfinity the same company?

Yes, Xfinity is the brand name for the cable TV, internet, and phone services provided by Comcast Corporation.

What is Comcast’s customer service email address?

Comcast does not provide a direct customer service email address. Instead, it offers  support through its website, customer service phone lines, and social media channels.

What are Comcast’s customer service hours?

Comcast customer service is available 24/7 for technical support. General inquiries and account management support are typically available from 7 a.m. to 9 p.m. local time.

How do I get a refund from Comcast?

To request a refund from Comcast, you need to contact customer service at 1-800-XFINITY (800) 934-6489. Explain the issue and request a refund. Refund eligibility will depend on the specific circumstances of your case.

Does Comcast have customer service chat support?

Yes, Comcast offers customer service chat support. You can access it through the Xfinity website by logging into your account and navigating to the support section.

How do I change or modify a Comcast service?

Log into your Xfinity account online and make changes through the account settings or call customer service at 1-800-XFINITY (800) 934-6489 to speak with a representative.

What is Comcast’s customer service phone number for international customers?

For international customers, Comcast can be reached at +1-215-286-1700. However, this is a corporate number, so it’s best to contact it through the main customer service line for specific service inquiries.

How do I file a complaint with Comcast customer service?

To file a complaint with Comcast customer service, call 1-800-XFINITY (800) 934-6489 and speak with a representative. You can also use its online chat support or send a letter to its corporate headquarters at:

Comcast Corporation

One Comcast Center

Philadelphia, PA 19103.

For any specific or detailed inquiries, contacting Comcast directly through its customer service channels is recommended.

How to get professional help with your Comcast problem

If you need help with Comcast, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of Comcast?

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Elliott Report
Average rating:  
 1 reviews
 by Rather not say

Horrible customer service that shut you off even when you have a arrangement. So done with Comcast beware go anywhere else

Related Posts