Comcast Cable operates its home cable service under the name Xfinity. Its services are primarily geared toward sports and entertainment.
Comcast Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Comcast
We receive many complaints about Comcast. Imagine being called an a**hole in writing. Comcast also insults customers in its invoices, and, of course, there are the many alleged Comcast scams.
How to resolve a problem with Comcast
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Comcast’s mailing address
1701 JFK Blvd
One Comcast Center
Philadelphia, PA 19103
Comcast’s executive customer service contacts
Primary Contact
Thomas Karinshak
Chief Customer Experience Officer
Thomas_Karinshak@comcast.com
Secondary Contact
Jason Brewer
Vice President, Customer Service Strategy & Operations
jason_brewer2@comcast.com
Chief Executive
Brian L. Roberts
brian_roberts@comcast.com
How can I contact Comcast customer service?
Call (800) 934-6489.
Are Comcast and Xfinity the same company?
Yes, Xfinity is the brand name for the cable TV, internet, and phone services provided by Comcast Corporation.
What is Comcast’s customer service email address?
Comcast does not provide a direct customer service email address. Instead, it offers support through its website, customer service phone lines, and social media channels.
What are Comcast’s customer service hours?
Comcast customer service is available 24/7 for technical support. General inquiries and account management support are typically available from 7 a.m. to 9 p.m. local time.
How do I get a refund from Comcast?
To request a refund from Comcast, you need to contact customer service at 1-800-XFINITY (800) 934-6489. Explain the issue and request a refund. Refund eligibility will depend on the specific circumstances of your case.
Does Comcast have customer service chat support?
Yes, Comcast offers customer service chat support. You can access it through the Xfinity website by logging into your account and navigating to the support section.
How do I change or modify a Comcast service?
To change or modify a Comcast service, log into your Xfinity account online and make changes through the account settings. Alternatively, call customer service at 1-800-XFINITY (800) 934-6489 to speak with a representative.
What is Comcast’s customer service phone number for international customers?
For international customers, Comcast can be reached at +1-215-286-1700. However, this is a corporate number, so it’s best to contact it through the main customer service line for specific service inquiries.
How do I file a complaint with Comcast customer service?
To file a complaint with Comcast customer service, call 1-800-XFINITY (800) 934-6489 and speak with a representative. You can also use its online chat support or send a letter to its corporate headquarters at:
Comcast Corporation
One Comcast Center
Philadelphia, PA 19103.
For any specific or detailed inquiries, contacting Comcast directly through its customer service channels is recommended.
