Comcast
Comcast is a telecommunications conglomerate that provides internet, cable TV, and phone services to consumers under the brand Xfinity.
Telephone
Customer Service : (800) 934-6489
Sales : (800) 266-2278
What you need to know about Comcast
We receive many complaints about Comcast. Imagine being called an a**hole in writing. Comcast also insults customers in its invoices, and, of course, there are the many alleged Comcast scams.
- Comcast’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Comcast with our insider guide or through its executive contacts.
- Comcast's customer service policies are standard. Here are our frequently asked questions about Comcast.
How to resolve a problem with Comcast
Try self-service first
Use our proven resolution methods, or Comcast’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Comcast respond?
Phone support
Comcast's customer service phone support response times can vary widely depending on factors such as time of day, call volume, and the nature of the issue. Some customers report long wait times, especially during peak hours or after major service outages. It’s not uncommon for wait times to exceed 30 minutes, though some customers have experienced shorter waits during less busy times. Call customer service at (800) 266-2278.
Email support
Comcast does not provide a direct email address for customer service inquiries on the website. Instead, the company encourages customers to use other support channels, such as the online chat, phone support, or social media platforms such as X.
Live chat
Comcast's customer service live chat support tends to offer faster response times compared to phone support, though it can still vary depending on the time of day and service volume. Typically, you may wait anywhere from a few minutes to 10 to 15 minutes for an initial response. During peak times, such as evenings or weekends, wait times could be longer.
Social media
Comcast's customer service through social media (such as Twitter or Facebook) is often quicker than phone support, with response times typically ranging from a few minutes to an hour, depending on the platform and volume of inquiries. The company has dedicated social media teams, often using handles such as @XfinitySupport on X, to address customer concerns. Here's how to reach Comcast via social media.
Help center/FAQ
Comcast’s customer service help center and FAQ support is designed for self-service, meaning there is no direct response time as you’re accessing pre-written solutions to common issues. This can be a quick way to resolve simple problems.
Verified contacts
Comcast customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Secondary
Jason Brewer
Vice President National Customer Experience, Strategy and Operations
Comcast self-service links
Manage your Comcast account through the Xfinity My Account app or website to pay bills, view usage, and update personal details.
Comcast customer service policies
Comcast's privacy policy outlines how the company collects, uses, and protects personal information from its customers. It details the types of data collected, including account information, usage data, and communication preferences, and explains how these data may be used for services such as billing, and customer support.
Comcast loyalty program
Comcast has a rewards program called Xfinity Rewards, which includes discounts on services, gift cards, and sweepstakes entries.
Frequently asked questions about Comcast
Call (800) 934-6489.
Yes, Xfinity is the brand name for the cable TV, internet, and phone services provided by Comcast Corporation.
Comcast does not provide a direct customer service email address. Instead, it offers support through its website, customer service phone lines, and social media channels.
Comcast customer service is available 24/7 for technical support. General inquiries and account management support are typically available from 7 a.m. to 9 p.m. local time.
To request a refund, contact customer service at (800) 934-6489 or via online chat at xfinity.com/support/contact-us. Refund eligibility depends on the specific circumstances of your case. One critical deadline to know: Xfinity has a 120-day policy on billing disputes — if you don't identify and contest an incorrect charge within four months, the company's policy is to keep any overpayment beyond that window. Check your bill carefully every month, even if you're on autopay. If a refund is denied at the front-line level, use the executive contacts on this page or file a complaint with the FCC Consumer Complaint Center (consumercomplaints.fcc.gov) to escalate.
Yes, Comcast offers customer service chat support. You can access it through the Xfinity website by logging into your account and navigating to the support section.
Log into your Xfinity account online and make changes through the account settings or call customer service at (800) 266-2278 (800) 266-2278 to speak with a representative.
For international customers, Comcast can be reached at +1-215-286-1700. However, this is a corporate number, so it's best to use the main customer service line for specific service inquiries.
Start by calling (800) 934-6489 or using the online chat at xfinity.com/support/contact-us. If that doesn't resolve the issue, send a written complaint to the executive contacts listed on this page. If you're still not getting results, file a free informal complaint at the FCC Consumer Complaint Center (consumercomplaints.fcc.gov) — Comcast is legally required to respond in writing within 30 days. You can also file with your state Public Utility Commission or state Attorney General; these complaints are routed to Comcast's legal and compliance team and tend to produce faster, more authoritative responses than retail support channels. You may also send a letter to Comcast's corporate headquarters at One Comcast Center, Philadelphia, PA 19103.
Several things can push your bill higher without you requesting a change: promotional rates expire (typically after 12–24 months), reverting to standard pricing; Broadcast TV Fees and Regional Sports Network Fees are excluded from promotional pricing and can increase independently; and Xfinity raised TV prices in December 2025 and StreamSaver went from $15/mo to $18/mo the same month. Log in to My Account, go to the "Additional Information" section of your bill, and look for any notes about ending discounts. If you believe the increase is wrong, call (800) 934-6489 and ask to speak with retention — they have access to win-back pricing not available to standard support reps. You have 120 days from any charge to formally dispute it.
This is one of the most-reported Xfinity billing problems. First, locate your return receipt (UPS drop-off, Xfinity store, or shipping confirmation) — that receipt is your proof. Contact Xfinity at (800) 934-6489 or via online chat and reference the receipt to have the charge removed. Be aware that Xfinity has a 120-day policy on billing disputes: if you don't catch and contest an erroneous equipment charge within four months, the company's policy is to keep any overpayment beyond that window. If the charge persists after one contact, file an FCC complaint (see FAQ below) — the written response requirement tends to get the charge reviewed by someone with authority to fix it.
Front-line phone and chat agents have limited authority. If repeated calls haven't worked, try these in order:
- Use the executive contacts listed on this page to send a concise, documented complaint by email.
- File a free informal complaint at the FCC Consumer Complaint Center (consumercomplaints.fcc.gov) — Comcast is legally required to respond in writing within 30 days, and those responses typically come from an executive-level team.
- File with your state Public Utility Commission (for cable and phone) or state Attorney General — these are forwarded to Comcast's legal and compliance team, which is more responsive than retail support.
Keep screenshots, bill PDFs, and any chat transcripts before you start: documentation is what moves these complaints.
The federal ACP ended June 1, 2024, when Congress did not renew its $14.2 billion in funding. There is no federal replacement program as of May 2026. Xfinity's own low-income option is Internet Essentials. To qualify you generally need to participate in a government assistance program such as SNAP, Medicaid, or SSI and have no outstanding Comcast debt from the last 12 months. Apply at xfinity.com/internetessentials or call (800) 934-6489.
Comcast has had two major breaches. The 2023 CitrixBleed breach (disclosed December 2023) exposed usernames, hashed passwords, names, contact information, partial Social Security numbers, and dates of birth for approximately 35.8 million Xfinity customers. A separate 2024 FBCS vendor breach (from a ransomware attack in February 2024) affected roughly 237,000 broadband customers and exposed names, addresses, full Social Security numbers, and account numbers; the FCC fined Comcast $1.5 million over this incident in November 2025. If you received a breach notification, enroll in the complimentary credit monitoring Comcast offered and place a free credit freeze at all three bureaus (Equifax, Experian, TransUnion) at annualcreditreport.com — a freeze is the strongest protection against new-account fraud. Check xfinity.com/dataincident for official information.
Comcast completed the Versant Media Group spinoff on January 2, 2026. Versant is now a separate public company (Nasdaq: VSNT) housing CNBC, MS NOW (formerly MSNBC), USA Network, E!, Syfy, Oxygen, and Golf Channel, along with digital properties like Fandango and Rotten Tomatoes. Xfinity TV subscribers do not automatically lose these channels — NBCUniversal continues to provide advertising sales for Versant channels for two years post-spinoff, and carriage agreements remain in effect. Bravo, NBC broadcast, NBC News, NBC Sports, Telemundo, and Peacock all remain with Comcast/NBCUniversal. If a specific channel disappears from your lineup in the future, check xfinity.com for carriage updates and contact (800) 934-6489 to ask about credit for lost programming.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published November 22, 2014. Updated May 16, 2026.