Comcast Cable, LLC operates its home cable service under the name Xfinity. The services are primarily geared toward sports and entertainment.
Responsiveness rating
What you need to know about Comcast
We receive many complaints about Comcast. Imagine being called an a**hole in writing. Comcast is also insults customers in its invoices, and, of course, there are the many alleged Comcast scams.
How to resolve an issue with Comcast
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
1701 JFK Blvd
One Comcast Center
Philadelphia, PA 19103
https://www.xfinity.com/
Phone Contacts
Main: (215) 286-1700
Toll Free: (800) 266-2278
Email Contacts
https://www.xfinity.com/support/contact-us
Social Media Contacts
Executive Contacts
Primary Contact
Thomas Karinshak
Chief Customer Experience Officer
1701 JFK Blvd
One Comcast Center
Philadelphia, PA 19103
1-800-XFINITY
[email protected]
Secondary Contact
Jason Brewer
Vice President, Customer Service Strategy & Operations
1701 JFK Blvd
One Comcast Center
Philadelphia, PA 19103
1-800-XFINITY
[email protected]
Brian L. Roberts
Chairman & Chief Executive Officer
1701 JFK Blvd
One Comcast Center
Philadelphia, PA 19103
(215) 286-1700
[email protected]
Chief Executive
Brian L. Roberts
Chairman and Chief Executive Officer, Comcast Corporation
1701 JFK Blvd
One Comcast Center
Philadelphia, PA 19103
[email protected]
This contact was published on November 22, 2014 and updated on September 20, 2023.
