Comcast is a telecommunications conglomerate that provides internet, cable TV, and phone services to consumers under the brand Xfinity.
Comcast Responsiveness rating
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What you need to know about Comcast
We receive many complaints about Comcast. Imagine being called an a**hole in writing. Comcast also insults customers in its invoices, and, of course, there are the many alleged Comcast scams.
- Comcast’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Comcast with our insider guide or through its executive contacts.
- Comcast’s customer service policies are standard. Here are our frequently asked questions about Comcast.
Comcast customer service response times
Comcast’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Comcast’s customer service phone support response times can vary widely depending on factors such as time of day, call volume, and the nature of the issue. Some customers report long wait times, especially during peak hours or after major service outages. It’s not uncommon for wait times to exceed 30 minutes, though some customers have experienced shorter waits during less busy times. Call customer service at (800) 266-2278. |
| Email support | Comcast does not provide a direct email address for customer service inquiries on the website. Instead, the company encourages customers to use other support channels, such as the online chat, phone support, or social media platforms such as X. |
| Live chat | Comcast’s customer service live chat support tends to offer faster response times compared to phone support, though it can still vary depending on the time of day and service volume. Typically, you may wait anywhere from a few minutes to 10 to 15 minutes for an initial response. During peak times, such as evenings or weekends, wait times could be longer. |
| Social media | Comcast’s customer service through social media (such as Twitter or Facebook) is often quicker than phone support, with response times typically ranging from a few minutes to an hour, depending on the platform and volume of inquiries. The company has dedicated social media teams, often using handles such as @XfinitySupport on X, to address customer concerns. Here’s how to reach Comcast via social media. |
| Help center/FAQ | Comcast’s customer service help center and FAQ support is designed for self-service, meaning there is no direct response time as you’re accessing pre-written solutions to common issues. This can be a quick way to resolve simple problems. |
How to resolve a problem with Comcast
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Comcast mailing address
One Comcast Center
Philadelphia, PA 19103
Comcast loyalty program
Comcast has a rewards program called Xfinity Rewards, which includes discounts on services, gift cards, and sweepstakes entries.
Comcast social media channels
Comcast executive customer service contacts
Primary Contact
Thomas Karinshak
Chief Customer Experience Officer
One Comcast Center
Philadelphia, PA 19103
tom_karinshak@cable.comcast.com
Secondary Contact
Jason Brewer
Vice President National Customer Experience, Strategy and Operations
One Comcast Center
Philadelphia, PA 19103
jason_brewer2@comcast.com
Chief Executive
Brian L. Roberts
One Comcast Center
Philadelphia, PA 19103
brian_roberts@comcast.com
Comcast customer service policies
What is Comcast's privacy policy?
Comcast’s privacy policy outlines how the company collects, uses, and protects personal information from its customers. It details the types of data collected, including account information, usage data, and communication preferences, and explains how these data may be used for services such as billing, and customer support.
What are Comcast's terms of service?
Comcast’s terms of service outline the rules for using its services, including internet, cable, and phone. Customers agree to provide accurate information, maintain account confidentiality, and follow legal and service guidelines.
What is Comcast's refund policy?
Comcast’s refund policy outlines the conditions under which customers may receive a refund for overcharges, service outages, or billing errors.
Comcast self-service links
How can I manage my account online?
Manage your Comcast account through the Xfinity My Account app or website to pay bills, view usage, and update personal details.
How do I check for service outages?
Use the “Service Status” section on Comcast’s website or in the Xfinity app to check for ongoing service outages in your area.
Where can I manage my subscriptions?
Update your TV, internet, and other service subscriptions through the Xfinity My Account section on the website.
How can I contact Comcast customer service?
Call (800) 934-6489.
Are Comcast and Xfinity the same company?
Yes, Xfinity is the brand name for the cable TV, internet, and phone services provided by Comcast Corporation.
What is Comcast’s customer service email address?
Comcast does not provide a direct customer service email address. Instead, it offers support through its website, customer service phone lines, and social media channels.
What are Comcast’s customer service hours?
Comcast customer service is available 24/7 for technical support. General inquiries and account management support are typically available from 7 a.m. to 9 p.m. local time.
How do I get a refund from Comcast?
To request a refund from Comcast, contact customer service at 1-800-XFINITY (800) 934-6489. Refund eligibility will depend on the specific circumstances of your case.
Does Comcast have customer service chat support?
Yes, Comcast offers customer service chat support. You can access it through the Xfinity website by logging into your account and navigating to the support section.
How do I change or modify a Comcast service?
Log into your Xfinity account online and make changes through the account settings or call customer service at 1-800-XFINITY (800) 934-6489 to speak with a representative.
What is Comcast’s customer service phone number for international customers?
For international customers, Comcast can be reached at +1-215-286-1700. However, this is a corporate number, so it’s best to use the main customer service line for specific service inquiries.
How do I file a complaint with Comcast customer service?
To file a complaint with Comcast customer service, call (800) 934-6489 (800-XFINITY) and speak with a representative. You can also use its online chat support or send a letter to its corporate headquarters at One Comcast Center, Philadelphia, PA 19103.
For any specific or detailed inquiries, contacting Comcast directly through its customer service channels is recommended.
How to get professional help with your Comcast problem
If you need help with Comcast, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Comcast?
Submit your review | |
I have had the worst experience of my life. Comcast came by to change the lines from the old pole to the new pole in my backyard and now I have no services since 11:28 on 4/15/25. I have been on the phone with them and chatting from 3:30 to 10:30 pm when they sent a message at 2:45pm saying the services were back up. They are trying to tell me the best they can do is 2 days from now when I will not be home. THEY NEVER CONNECTED THE WIRE TO THE POLE!!!! I should not have to wait for 2 days for them to come fix the problem they messed up!!!!
I have MANY issues with representatives of Xfinity mobile. The service is fine, it's the agents.
1) When first enrolled and bundled internet and mobile I was promised gift cards. They never came. Also, they never provided anything in writing. That was the first clue. They never give you summary emails or put anything on your online account.
2) I had troubles with a sim card and they were no help, even at the store. I finally figured out to have them send me a new sim card. It should have been an easy fix in the store but they couldn't figure it out so I ordered a new phone. But the sim card issue was fixed and I sent the phone back. That was 7 months ago. The refund never arrived. I called in early March and was promised the refund. I have had the same conversation with agen ts 4 times and they always promise the refund and are super polite. It's all lies. There is no record online now of even having purchased the phone and returned it. Nothing in writing. It was there for a time and then disappeared. It is all very phishy. Today I called and they quickly transferred me, but to an identity fraud number which is not the problem I was calling about. The agent was passing the buck. They make the government look efficient.
THere is little match for frustration in dealing with Comcast. They are obviously WAY TOO BIG with HUGE issues in their systems and processes. I have been trying, FOR OVER A MONTH, to get two XG1v4 cable boxes so I can get 4K on our TVs. Their wireless boxes WILL NOT WORK in our house due to distances between boxes. I have been to the stores four times and over 20 HOURS on the phone trying to get these. They have provided the WRONG boxe four times now and each time after hours on the phone with they assured me they are sending the correct boxes, only to get the wrong one, or just dropping the order entirely. I need to talk to a SENIOR manager, not some supervisor who doesn't know anymore than the agent. I had issues with phone service dropping calls a few years ago and it was only by going to the Attorney General in our state did I get any action or resolution. YOu can imagine how long THAT process took!
Comcast is, BY FAR, the WORST company I have EVER dealt with (and still dealing with), Unbelievable....
Should be no stars! Comcast is the worst of the worst. Here they are a monopoly with HORRIBLE customer service. AI that prevents customers from reaching a human being and when you do it's often after an hour's wait time. They arbitrarily change bill without any notice so I have to discover it then the fighting begins. I hate them.
Comcast holds the title for worst customer service in the world. Its call center in India is staffed by a contractor that incentivizes reps to make all sorts of promises, and even lie. It uses AI to erect barriers to reaching a live person. It's impossible for an individual to get more than a one-year contract for services. It raises prices above the inflation rate every single year. When you hear a Comcast agent say, "No worries, [first name of customer], it means they're reading off a script, and it's time to worry big time.
