Comcast is one of the largest cable companies in the United States. It generates a fair number of complaints from consumers and consistently scores below-average marks in customer service surveys.  Comcast Home services is owned by Xfinity.

1701 JFK Blvd
Comcast Center
Philadelphia, PA 19103

Phone Contacts

Main: (215) 286-1700
Toll Free: (800) 266-2278

For a faster resolution, try the executive customer service team at (888) 966-7794.

Email Contacts

Contact us


Social Media Contacts


The Twitter account is for help and support for XFINITY residential and business services.

Executive Contacts

Primary Contact
Charlie Herrin
Chief Customer Experience Office
1701 JFK Blvd
Comcast Center
Philadelphia, PA 19103

Tom Karinshak, Executive Vice President, Customer Service (cable),


Secondary Contact
Stephen B. Burke
Chief Executive Officer, NBCUniversal & Senior Executive Vice President, Comcast Corporation
1701 JFK Blvd
Comcast Center
Philadelphia, PA 19103
(215) 665-1700

Jared Schultheis
Executive Director, Digital Care

D’Arcy Foster Rudnay
Executive Vice President & Chief Communications Officer
1701 JFK Blvd
Comcast Center
Philadelphia, PA 19103
(215) 981-8582

Chief Executive
Brian L. Roberts
Chairman and Chief Executive Officer, Comcast Corporation
1701 JFK Blvd
Comcast Center
Philadelphia, PA 19103

Last updated: January 29, 2020.

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