AT&T Customer Service Contacts

AT&T is an American telecommunications company based in Dallas. 

How to reach a person at AT&T

Customer Service:  800-331-0500

AT&T Responsiveness rating

rating
2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about AT&T

We receive occasional complaints about AT&T. Here’s one where the company promised a $700 rebate for a trade in, and another one where the account is closed but the customer is still being billed. We recently heard from one of our readers who described a resolution process so Byzantine and confusing that it has cost AT&T a point in its customer responsiveness rating. Also, this customer was overbilled, by a lot. AT&T accidentally canceled this customer’s phone.

How to resolve a problem with AT&T

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: AT&T and DirecTV are separate companies. Here are the DirectTV contacts.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

AT&T mailing address

208 S. Akard Street
Dallas, TX 75202

AT&T social media channels

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AT&T executive customer service contacts

Primary Contact
Nicolet Macikanycz
Vice President – Customer Operations
208 S. Akard Street
Dallas, TX 75202
nicolet.macikanycz@att.com

Chief Executive
John Stankey
CEO
208 S. Akard Street
Dallas, TX 75202
john.stankey@att.com

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Frequently asked questions about AT&T

How do I reach AT&T customer service?

You can reach AT&T customer service by phone or live chat. Here are the relevant numbers:

For wireless services: Call (800) 331-0500 or dial 611 from your AT&T cell phone.

For AT&T Prepaid: Call (800) 901-9878.

Visit the AT&T Support Center for more options.

How do I email AT&T?

AT&T does not provide a direct email address for customer service. You can use its online chat or call the provided phone numbers.

How do I talk to a U.S. AT&T representative?

When calling AT&T customer service, you’ll typically speak to representatives based in the U.S. If you’re calling from outside the U.S., use the international customer service number, +1-314-925-6925.

What is the AT&T prepaid customer service number?

For AT&T Prepaid, call (800) 901-9878.

How do I speak to AT&T prepaid customer service?

Call (800) 901-9878 for AT&T Prepaid customer service.

Is AT&T a phone carrier?

Yes, AT&T is a telecommunications company that provides wireless phone services, among other services.

What communication services does AT&T offer?

AT&T is a multinational corporation that offers communication services, including wireless, internet, TV, and home.

How can I contact customer service for new service?

You can reach customer service for new accounts by calling (800) 333-6651 or (866) 861-6075. Representatives are available Monday to Friday from 7 a.m. to 9 p.m. Central time.

What is the contact number for international travelers?

For assistance while traveling abroad, call +1-314-925-6925. This support line is available 24/7.

How do I get support for FirstNet services?

For FirstNet service support, call (800) 574-7000. It is available 24/7.

What are the contact numbers for individuals with disabilities?

AT&T offers TTY and voice support for individuals with disabilities. For TTY, call (866) 241-6567. For voice support, call (866) 241-6568. Service is available Monday to Friday from 9 a.m. to 9 p.m. Central time.

What is the contact number for billing inquiries?

For any billing inquiries, call (800) 288-2020. Representatives are available Monday to Friday from 7 a.m. to 9 p.m. and Saturday from 8 a.m. to 9 p.m. Central time.

How do I get technical support?

For technical support, call (800) 288-2020 from 4 a.m. to 1 a.m. Central time.

How can I contact repair services?

For AT&T repair services, call (800) 246-8464.

Are DirecTV and AT&T the same company?

No, AT&T and DirecTV are related but remain separate companies.

When can I contact AT&T customer service?

AT&T customer service is available 24/7.

How can I provide feedback or file a complaint?

Feedback or complaints can be submitted through the contact form on the AT&T website, by calling customer service at (800) 333-6651 or (866) 861-6075, or by visiting an AT&T store.

What should I do if I lost my AT&T device?

If you lost your AT&T device, report it immediately through your account on the AT&T website or app, or contact customer service at (800) 333-6651 or (866) 861-6075. You can also suspend your service and potentially locate your device if it’s equipped with tracking capabilities.

How can I check my AT&T data usage?

You can check your AT&T data usage by logging into your account on the AT&T website or app. Your data usage is also included on your monthly bill.

How to get professional help with your AT&T problem

If you need help with AT&T, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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