AT&T is an American telecommunications company based in Dallas.
AT&T Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about AT&T
We receive occasional complaints about AT&T. Here’s one where the company promised a $700 rebate for a trade in, and another one where the account is closed but the customer is still being billed. We recently heard from one of our readers who described a resolution process so Byzantine and confusing that it has cost AT&T a point in its customer responsiveness rating. Also, this customer was overbilled, by a lot. AT&T accidentally canceled this customer’s phone.
How to resolve a problem with AT&T
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: AT&T and DirecTV are separate companies. Here are the DirectTV contacts.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.AT&T mailing address
208 S. Akard Street
Dallas, TX 75202
AT&T executive customer service contacts
Primary Contact
Nicolet Macikanycz
Vice President – Customer Operations
208 S. Akard Street
Dallas, TX 75202
nicolet.macikanycz@att.com
Chief Executive
John Stankey
CEO
208 S. Akard Street
Dallas, TX 75202
john.stankey@att.com
How do I reach AT&T customer service?
You can reach AT&T customer service by phone or live chat. Here are the relevant numbers:
For wireless services: Call (800) 331-0500 or dial 611 from your AT&T cell phone.
For AT&T Prepaid: Call (800) 901-9878.
Visit the AT&T Support Center for more options.
How do I email AT&T?
AT&T does not provide a direct email address for customer service. You can use its online chat or call the provided phone numbers.
How do I talk to a U.S. AT&T representative?
When calling AT&T customer service, you’ll typically speak to representatives based in the U.S. If you’re calling from outside the U.S., use the international customer service number, +1-314-925-6925.
What is the AT&T prepaid customer service number?
For AT&T Prepaid, call (800) 901-9878.
How do I speak to AT&T prepaid customer service?
Call (800) 901-9878 for AT&T Prepaid customer service.
Is AT&T a phone carrier?
Yes, AT&T is a telecommunications company that provides wireless phone services, among other services.
What communication services does AT&T offer?
AT&T is a multinational corporation that offers communication services, including wireless, internet, TV, and home.
How can I contact customer service for new service?
You can reach customer service for new accounts by calling (800) 333-6651 or (866) 861-6075. Representatives are available Monday to Friday from 7 a.m. to 9 p.m. Central time.
What is the contact number for international travelers?
For assistance while traveling abroad, call +1-314-925-6925. This support line is available 24/7.
How do I get support for FirstNet services?
For FirstNet service support, call (800) 574-7000. It is available 24/7.
What are the contact numbers for individuals with disabilities?
AT&T offers TTY and voice support for individuals with disabilities. For TTY, call (866) 241-6567. For voice support, call (866) 241-6568. Service is available Monday to Friday from 9 a.m. to 9 p.m. Central time.
What is the contact number for billing inquiries?
For any billing inquiries, call (800) 288-2020. Representatives are available Monday to Friday from 7 a.m. to 9 p.m. and Saturday from 8 a.m. to 9 p.m. Central time.
How do I get technical support?
For technical support, call (800) 288-2020 from 4 a.m. to 1 a.m. Central time.
How can I contact repair services?
For AT&T repair services, call (800) 246-8464.
Are DirecTV and AT&T the same company?
No, AT&T and DirecTV are related but remain separate companies.
When can I contact AT&T customer service?
AT&T customer service is available 24/7.
How can I provide feedback or file a complaint?
Feedback or complaints can be submitted through the contact form on the AT&T website, by calling customer service at (800) 333-6651 or (866) 861-6075, or by visiting an AT&T store.
What should I do if I lost my AT&T device?
If you lost your AT&T device, report it immediately through your account on the AT&T website or app, or contact customer service at (800) 333-6651 or (866) 861-6075. You can also suspend your service and potentially locate your device if it’s equipped with tracking capabilities.
How can I check my AT&T data usage?
You can check your AT&T data usage by logging into your account on the AT&T website or app. Your data usage is also included on your monthly bill.
How to get professional help with your AT&T problem
If you need help with AT&T, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
