AT&T is an American telecommunications company based in Dallas.
AT&T Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate AT&T
What you need to know about AT&T
We receive complaints about AT&T. Here’s one where the company promised a $700 rebate for a tradein, and another one where the account is closed but the customer is still being billed. We recently heard from one of our readers who described a resolution process so Byzantine and confusing that it has cost AT&T a point in its customer responsiveness rating. Also, this customer was overbilled, by a lot. AT&T accidentally canceled this customer’s phone.
- AT&T’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with AT&T with our insider guide or through our executive contacts.
- AT&T’s customer service policies are standard. Here are our frequently asked questions about AT&T.
AT&T customer service response times
AT&T’s customer service response times vary across different platforms:
| Phone support | Response times typically range from a few minutes up to 10 to 20 minutes during busy hours on the customer service phone number (800) 331-0500. Some customers may experience longer wait times, especially during peak periods. |
| Live chat support | Initial response times on AT&T’s live chat support are usually quick, typically within 1 to 5 minutes. However, resolution times can vary depending on the complexity of the issue. |
| Social media support | On platforms such as Facebook and X, response times can range from a few hours to a day. They are generally quick but depend on inquiry volume and issue type. |
How to resolve a problem with AT&T
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: AT&T and DirecTV are separate companies. Here are the DirectTV contacts.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.AT&T mailing address
208 S. Akard Street
Dallas, TX 75202
AT&T loyalty program
AT&T does not have a general loyalty program for all customers. Instead, the company offers specific promotions and deals, such as device discounts and service bundles, which are typically available to both new and existing customers.
AT&T social media channels
AT&T executive customer service contacts
Primary Contact
Celeste Boyd-Spear
Vice President – Customer Care
208 S. Akard Street
Dallas, TX 75202
celeste.boyd@att.com
Secondary Contact
Cristy Swink
Senior Vice President – Customer Care
208 S. Akard Street
Dallas, TX 75202
cristy.swink@att.com
Chief Executive
John Stankey
208 S. Akard Street
Dallas, TX 75202
j.stankey@att.com
AT&T customer service policies
Where can I find AT&T’s terms of use?
AT&T’s terms of use are available on the official website under the terms of use section, outlining the rules and guidelines for using its services.
How does AT&T ensure accessibility for all customers?
AT&T offers various accessibility resources, including accessible devices and support for customers with disabilities.
How does AT&T handle customer privacy?
AT&T’s privacy center provides detailed information about how customer data is collected, used, and protected.
AT&T self-service links
How to find information about using my AT&T phone internationally.
Visit AT&T’s self-help page for detailed instructions and tips on setting up and using your phone while traveling internationally.
How to check my internet speed with AT&T.
AT&T provides an internet speed test tool on the website to help you measure your connection’s performance.
The steps that I need to follow to switch phone carriers with AT&T?
AT&T offers a self-help guide that explains the process of switching carriers, including transferring your number and checking phone compatibility.
How do I reach AT&T customer service?
You can reach AT&T customer service by phone or live chat. Here are the relevant numbers:
For wireless services: Call (800) 331-0500 or dial 611 from your AT&T cell phone.
For AT&T prepaid: Call (800) 901-9878.
Visit the AT&T support center for more options.
How do I email AT&T?
AT&T does not provide a direct email address for customer service. You can use its online chat or call the provided phone numbers.
How do I talk to a U.S. AT&T representative?
When calling AT&T customer service, you’ll typically speak to representatives based in the U.S. If you’re calling from outside the U.S., use the international customer service number, +1-314-925-6925.
What is the AT&T prepaid customer service number?
For AT&T Prepaid, call (800) 901-9878.
How do I speak to AT&T prepaid customer service?
Call (800) 901-9878 for AT&T Prepaid customer service.
Is AT&T a phone carrier?
Yes, AT&T is a telecommunications company that provides wireless phone services, among other services.
What communication services does AT&T offer?
AT&T is a multinational corporation that offers communication services, including wireless, internet, TV, and home telephone services.
How can I arrange for new service?
For new accounts, call (800) 333-6651 or (866) 861-6075. Representatives are available Monday to Friday from 7 a.m. to 9 p.m. Central time.
What is the contact number for international travelers?
For assistance while traveling abroad, call +1-314-925-6925. This support line is available 24/7.
How do I get support for FirstNet services?
For FirstNet service support, call (800) 574-7000. It is available 24/7. FirstNet is only available for first responders and the public safety community.
What are the contact numbers for individuals with disabilities?
AT&T offers TTY and voice support for individuals with disabilities. For TTY, call (866) 241-6567. For voice support, call (866) 241-6568. Service is available Monday to Friday from 9 a.m. to 9 p.m. Central time.
What is the contact number for billing inquiries?
For any billing inquiries, call (800) 288-2020. Representatives are available Monday to Friday from 7 a.m. to 9 p.m. and Saturday from 8 a.m. to 9 p.m. Central time.
How do I get technical support?
For technical support, call (800) 288-2020 from 4 a.m. to 1 a.m. Central time.
How can I contact repair services?
For AT&T repair services, call (800) 246-8464.
Are DirecTV and AT&T the same company?
No, AT&T and DirecTV are related but remain separate companies.
When can I contact AT&T customer service?
AT&T customer service is available 24/7.
How can I provide feedback or file a complaint?
Submit feedback or complaints through the contact form on the AT&T website, by calling customer service at (800) 333-6651 or (866) 861-6075, or by visiting an AT&T store.
What should I do if I lose my AT&T device?
If you lost your AT&T device, report it immediately through your account on the AT&T website or app, or contact customer service at (800) 333-6651 or (866) 861-6075. You can also suspend your service and potentially locate your device if it’s equipped with tracking capabilities.
How can I check my AT&T data usage?
Check your AT&T data usage by logging into your account on the AT&T website or app. Your data usage is also included on your monthly bill.
How to get professional help with your AT&T problem
If you need help with AT&T, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of AT&T?
Submit your review | |
Actually no stars, Totally agree with Gerry -apr 7,2025.
Service horrible. Canceled and they still steal my money and has not refunded as of today.... still waiting. I also stopped auto pay and they still steal my money for non services.
Their contractors cut my line and neighbors somewhere while digging up my yard for their new fiber optic cables. OUT FOR A WEEK. Called numerous times. No help whatsoever. Fed up, went to another vendor.
