AT&T Customer Service Contacts

AT&T Inc. is an American multinational conglomerate company that is headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the world’s largest telecommunications company, it is also the largest provider of mobile telephone services in the U.S.

How to reach a person at AT&T

Customer Service:  800-331-0500

AT&T Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Internet and landline 800-288-2020
Repairs 800-246-8464
Executive office: 800-791-6661

The company has live chat and email functions on their support page.

What you need to know about AT&T

We receive occasional complaints about AT&T. Here’s one where the company promised a $700 rebate for a trade in, and another one where the account is closed but the customer is still being billed. We recently heard from one of our readers who described a resolution process so Byzantine and confusing that it has cost AT&T a point in its customer responsiveness rating. Also, this customer was overbilled, by a lot.

How to resolve a problem with AT&T

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: AT&T and DirecTV are separate companies. Here are the DirectTV contacts.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

AT&T mailing address

208 S. Akard Street
Dallas, TX 75202

AT&T social media channels


AT&T executive customer service contacts

Primary Contact
Nicole Rafferty
Senior Vice President – Customer Care
208 S. Akard Street
Dallas, TX 75202
[email protected]

Secondary Contact
Thaddeus Arroyo
CEO-ATu0026T Consumer
208 S. Akard Street
Dallas, TX 75202
[email protected]

Chief Executive
John Stankey
208 S. Akard Street
Dallas, TX 75202
[email protected]

[email protected]

How to get professional help with your AT&T problem

If you need help with AT&T, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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