AT&T Customer Service Contacts

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AT&T Inc. is an American multinational conglomerate company that is headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the world’s largest telecommunications company, it is also the largest provider of mobile telephone services in the U.S.

Responsiveness rating


What you need to know about AT&T

We receive occasional complaints about AT&T. Here’s one where the company promised a $700 rebate for a trade in, and another one where the account is closed but the customer is still being billed. We recently heard from one of our readers who described a resolution process so Byzantine and confusing that it has cost AT&T a point in its customer responsiveness rating. Also, this customer was overbilled, by a lot.

How to resolve a problem with AT&T

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: AT&T and DirecTV are separate companies. Here are the DirectTV contacts.


208 S. Akard Street
Dallas, TX 75202

Phone Contacts

Main: (210) 821-4105
Customer Service: 800-331-0500

Internet and landline 800-288-2020
Repairs 800-246-8464
Executive office: 800-791-6661


Email Contacts

The company has live chat and email functions on their support page.

Social Media Contacts


Executive Contacts

Primary Contact
Nicole Rafferty
Senior Vice President - Customer Care
208 S. Akard Street
Dallas, TX 75202
[email protected]

Secondary Contact
Thaddeus Arroyo
CEO-AT&T Consumer
208 S. Akard Street
Dallas, TX 75202
[email protected]

Chief Executive
John Stankey
208 S. Akard Street
Dallas, TX 75202
[email protected]

[email protected]