DirecTV Customer Service Contacts

DirecTV is a video programming distributor based in El Segundo, Calif. The company provides digital satellite service to U.S. customers.

How to reach a person at DirecTV

Customer Service: (800) 531-5000

DirecTV Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about DirecTV

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with DirecTV

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

DirecTV mailing address

2260 E Imperial Hwy.
El Segundo, CA 90245

Customer support

DIRECTV Care landing page

DirecTV executive customer service contacts

Primary Contact
Laurie Giammona
Senior Vice President, Loyalty u0026 Service
2260 E Imperial Hwy.
El Segundo, CA 90245

Primary Contact
Bill Morrow
2260 E Imperial Hwy.
El Segundo, CA 90245

Frequently asked questions about DirecTV

How do I speak to a person at DirecTV?

You can reach a live representative by calling (800) 531-5000. They are available every day from 7:00 a.m. to 9:00 p.m.

How do I contact DirecTV by email?

Unfortunately, DirecTV does not provide a direct email address for customer inquiries, but you can send it an online message.

What is the phone number to cancel DirecTV?

To cancel your DirecTV service, call (800) 531-5000. They will guide you through the cancellation process.

How do I access my DirecTV account?

You can sign in to your DirecTV account online at You can manage your account, view bills, and more from there.

How do I report a problem with DirecTV ?

If you encounter issues, visit the page to diagnose and troubleshoot common problems. You can also chat with a representative by calling the customer service number, (800) 531-5000.

Does DirecTV have a landline phone service?

No, DirecTV does not offer landline phone services. They specialize in satellite TV and streaming services.

Who now owns DirecTV ?

AT&T acquired DirecTV in 2015 and is the current owner.

How do I recover my DirecTV account?

If you forget your login details, visit the account recovery page to retrieve your user ID or reset your password.

What is the phone number for DirecTV customer retention?

To discuss retention options, call (800) 531-5000 and ask to speak with the retention department.

How do I know if I have a DirecTV contract?

Log in to your account on the DirecTV website and check your account details. It will indicate if you have an active contract.

How long is a DirecTV contract?

Contract lengths can vary. Some contracts are for 12 months, while others may extend to 24 months. Check your account or contact customer service for specifics.

Can you cancel DirecTV online?

Yes, if you get DirecTV via home internet, you can sign in and easily cancel online. Otherwise, call (800) 531-5000 to cancel.

How many numbers are in a DirecTV account number?

A typical DirecTV account number consists of nine digits. You can find it on your billing statement.

Why can’t I connect to DirecTV ?

If you’re experiencing connectivity issues, visit the DirecTV support page or call customer service on (800) 531-5000 for troubleshooting steps.

What do you do when DirecTV is not working?

First, check for outages on the DirecTV outage map. If no outage is reported, try troubleshooting your device or contact customer support.

How do I pay my DirecTV bill?

Log in to your account on the DirecTV website and choose the Billing & Payments section. You can pay your bill online there.

How to get professional help with your DirecTV problem

If you need help with DirecTV, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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