Air Canada

Air Canada is the flag carrier and largest airline of Canada. It is a founding member of Star Alliance, with corporate headquarters in Montreal and its largest hub at Toronto Pearson International Airport.

In January 2019, Air Canada completed the purchase of Aeroplan from Aimia.

Air Canada Centre
7373 Côte-Vertu Blvd. West
Saint-Laurent, Quebec H4S 1Z3
https://www.aircanada.com/ca/en/aco/home.html#/


Phone Contacts

Main: (514) 422-5000
Toll Free: (888) 247-2262

Air Canada – Customer Relations

PO Box 64239,
RPO Thorncliffe
Calgary, AB, Canada
T2K 6J7


Email Contacts

Contact us form

Online webmail page for ticketing, payment, and billing issues.

We have been notified by some consumers that they have received the following message when attempting to reach customer contacts at Air Canada:  “Email messages to contacts listed on your site were rejected: Sorry, we were unable to deliver your message to the following address. : 550: #5.7.1 Your access to submit messages to this e-mail system has been rejected.”


Customer Service Resources

As we always recommend, start by addressing your query with Customer relations. If that does not resolve the matter then write to the General Manager, Customer Relations & Executive Centre  to the Senior Customer Service contact (listed under Executive contacts). Tell them the issue and give them a week to respond.  If they don’t respond or refuse to help, write to the next executive shown. If necessary, repeat weekly going up the chain of Executives one at a time.

Do not simply write to the President/CEO. This could severely limit your ability to resolve your issue.


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Twyla Robinson
Director Customer Care & International Operations
Air Canada Centre
7373 Côte-Vertu Blvd. West
Saint-Laurent, Quebec H4S 1Z3
[email protected]

Secondary Contact
Anthony Doyle
Vice President Customer Contact Centres
7373 Côte-Vertu Blvd
West Saint-Laurent, Quebec H4S 1Z3
[email protected]

Or: [email protected]

Craig Landry
Executive Vice President, Operations
Air Canada Centre
7373 Côte-Vertu Blvd
West Saint-Laurent, Quebec H4S 1Z3
[email protected]

Landry has oversight for Contact Centres, and Customer Relations.

Chief Executive
Michael Rousseau
President and Chief Executive Officer
Air Canada Centre
7373 Côte-Vertu Blvd.
West Saint-Laurent, Quebec H4S 1Z3
[email protected]


Last updated: May 16, 2021.

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