Air Canada is Canada’s flag carrier. Its corporate headquarters is in Montreal, and its largest hub is at Toronto Pearson International Airport.
Air Canada Responsiveness rating
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What you need to know about Air Canada
Customer service experiences with Air Canada can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Air Canada’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Air Canada with our insider guide or through our executive contacts.
- Air Canada’s customer service policies are standard. Here are our frequently asked questions about Air Canada.
The company responds to most customer complaints in a satisfactory manner. This customer is left without her flight tickets and her money, as Air Canada and Expedia point fingers at each other over who should resolve the issue. The airline promised this customer a flight voucher as a refund, but three months later, he is still waiting. The company damaged a passenger’s suitcase, promised compensation, but failed to follow through.
Air Canada customer service response times
Air Canada’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone inquiries typically take anywhere around 1 to 30 minutes, although it can sometimes be longer if there’s a high volume of customer service requests. Available: Monday to Friday 6 a.m. to 10 p.m.; Saturday and Sunday 6 a.m. to 8 p.m. Eastern time. |
| Social media | Response time: Air canada is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Air Canada
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Air Canada mailing address
Air Canada – Customer Relations
PO Box 64239
RPO Thorncliffe – Calgary
AB, T2K 6J7 T2K 6J7Canada
Air Canada – Refunds
P.O. Box 6475
Winnipeg, Manitoba, R3C 3V2 Cananda
Air Canada loyalty program
You can join Air Canada’s loyalty program, Aeroplan, by signing up for an account on the Air Canada website. Benefits include the ability to redeem points for flights with Air Canada and 45+ partner airlines (starting at just 6,000 points) with no blackout dates. Members have access to exclusive rates on partner hotels and car rentals, free in-flight texting, and the Points Predictor Tool to plan rewards. Chase Aeroplan® cardmembers can earn 3X points on grocery, dining, and Air Canada purchases, plus use “Pay Yourself Back” to redeem points for travel-related expenses. Aeroplan Elite Status Members gain privileges like free checked bags, Maple Leaf Lounge access, and cabin upgrades, with new cardmembers receiving automatic 25K Status for the current and following calendar year.
Air Canada social media channels
Air Canada executive customer service contacts
Air Canada does not accept claims or complaints by email; use the webform to ensure resolution of issues.
Primary Contact
Keith Wallis
Managing Director Customer Digital and Distribution
7373 Cote Vertu
Montreal
Quebec, H4S 1Z3 Canada
keith.wallis@aircanada.ca
Secondary Contact
Anthony Doyle
Vice President Customer Contact Centres
7373 Cote Vertu
Montreal
Quebec, H4S 1Z3 Canada
anthony.doyle@aircanada.ca
Alternative Contact
Sebastian Cosgrove
Director, Global Customer Service
7373 Cote Vertu
Montreal
Quebec, H4S 1Z3 Canada
sebastian.cosgrove@aircanada.ca
Tom Stevens
Vice President Canadian Airports and Customer Experience Strategy
7373 Cote Vertu
Saint Laurent in Montreal
Quebec, H4S 1Z3 Canada
tom.stevens@aircanada.ca
Secondary Contact
Craig Landry
Executive Vice President and Chief Operating Officer
7373 Cote Vertu
Saint Laurent in Montreal
Quebec, H4S 1Z3 Canada
craig.landry@aircanada.ca
Chief Executive
Michael Rousseau
7373 Cote Vertu
Saint Laurent in Montreal
Quebec, H4S 1Z3 Canada
michael.rousseau@aircanada.ca
Angie Saisanas
Executive Assistant, Office of the President and Chief Executive Officer at Air Canada
7373 Cote Vertu
Saint Laurent in Montreal
Quebec, H4S 1Z3 Canada
angie.saisanas@aircanada.ca
How do I contact Air Canada customer service?
Contact Air Canada from within Canada or the US, call (866) 529-2079.
What is the phone number for Air Canada’s Manage Booking?
To manage your booking, including changes or cancellations, call (888) 247-2262.
How do I call Air Canada to change my flight?
Dial (888) 247-2262 to speak with an Air Canada representative and request flight changes.
What is the phone number for Air Canada’s baggage claim?
What should I do if my baggage is lost on Air Canada?
Visit its missing baggage page and fill in this form to report lost luggage.
What is the phone number for help with Air Canada password issues?
For help with your password on the Air Canada website, call (866) 689-8080 or +1-902-367-8445.
What is the Air Canada number for assistance with gift cards?
For help with gift cards, call (855) 281-1761.
How do I complain to Air Canada?
Call customer support at (866) 529-2079.
What is the international number for Air Canada?
How do I contact Aeroplan?
Contact Aeroplan at (800) 361-5373.
Can I cancel my Air Canada reservation within 24 hours?
Yes, Air Canada allows free cancellation within 24 hours of booking if the reservation was made at least 7 days before departure.
How to get professional help with your Air Canada problem
If you need help with Air Canada, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
