Air Canada Customer Service Contacts

Air Canada is Canada’s flag carrier. Their corporate headquarters are in Montreal and their largest hub is at Toronto Pearson International Airport.

How to reach a person at Air Canada

Toll Free : (888) 247-2262

Air Canada Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Air Canada

The company responds to most customer complaints in a satisfactory manner. We’ve resolved recent cases involving ticket vouchers and questions about ticket credit validity.

How to resolve a problem with Air Canada

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Air Canada mailing address

Air Canada
Air Canada Centre
7373 Côte-Vertu Blvd. West

Air Canada social media channels


Air Canada executive customer service contacts

Air Canada cannot accept claims or complaints by email.  Kindly complete their webform so they can process your claim efficiently.

Primary Contact
Omair Shahzad
Director Customer Care u0026 International Operations
Air Canada Centre
7373 Côte-Vertu Blvd.
[email protected]

Secondary Contact
Anthony Doyle
Vice President Customer Contact Centres
Air Canada Centre
7373 Côte-Vertu Blvd.
[email protected]

Craig Landry
Executive Vice President, Operations
Air Canada Centre
7373 Côte-Vertu Blvd.
[email protected]

Chief Executive
Michael Rousseau
President and Chief Executive Officer
Air Canada Centre
7373 Côte-Vertu Blvd.
[email protected]

Frequently asked questions about Air Canada

Air Canada says please do not mail the company. Instead, use this form.

Message from Air Canada: “As we always recommend, start by addressing your query with customer relations. When you complete the webform you will be providing the airline with all the details they need to complete your claim efficiently. You will receive an acknowledgment with a case number, please allow up to 30 days to hear from them. There is no need to trace or follow up, it does not speed up processing by emailing the Executive or President/CEO.”

Air Canada – Customer Relations

PO Box 64239
RPO Thorncliffe
Calgary, AB, Canada
T2K 6J7

To cancel your flight with Air Canada, you have two options:

  1. Online Cancellation (recommended):
    • If you booked directly through or the Air Canada mobile app, you can cancel online. Go to My Bookings and follow the instructions.
    • You can cancel your entire booking or just specific parts of your trip.
    • This method also applies if you’re canceling an Aeroplan flight reward booking.
    • If you cancel within 24 hours of booking, you’ll get a refund or the payment will be canceled.
    • Refund eligibility depends on the type of fare you bought.
  2. Contact Air Canada Reservations:
    • If you prefer speaking with an agent or need assistance, call Air Canada Reservations.
    • If your flight is within 72 hours, call (800) 296-3408 and select option 1 to cancel your vacation package.

Just remember, refund eligibility varies depending on your fare type.

To get a refund from Air Canada, follow these steps depending on your situation:

  1. If you have an Air Canada travel voucher, Aeroplan points conversion, or eCoupon and you want it refunded to your original payment method:
    • Fill out the refund request form for existing vouchers.
    • Refunds are credited back to the original payment method within 30 days of your request.
  2. If you don’t have a voucher and want to start a new refund request:
  3. If you have a future travel credit or a booking on hold for future travel:
    • Keep your booking reference number and last name ready.
    • Select the option “I don’t have a travel voucher” and proceed with the refund request.

Remember, refund eligibility depends on the type of fare you purchased. For more details, check Air Canada’s refund and cancellation policy.

How to get professional help with your Air Canada problem

If you need help with Air Canada, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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