Air Canada is the flag carrier of Canada. Their corporate headquarters are in Montreal and their largest hub is at Toronto Pearson International Airport.
Responsiveness rating
What you need to know about Air Canada
The company responds to most customer complaints in a satisfactory manner. We've resolved recent cases involving ticket vouchers and questions about ticket credit validity.
How to resolve a problem with Air Canada
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Air Canada Centre
7373 Côte-Vertu Blvd. West
Saint-Laurent, Quebec H4S 1Z3
https://www.aircanada.com/us/en/aco/home.html
Phone Contacts
Main: (514) 422-5000
Toll Free: (888) 247-2262
Air Canada – Customer Relations
PO Box 64239
RPO Thorncliffe
Calgary, AB, Canada
T2K 6J7
Air Canada says please do not mail the company. Instead, use this form.
Customer Service Resources
As we always recommend, start by addressing your query with customer relations. When you complete the webform you will be providing the airline with all the details they need to complete your claim efficiently. You will receive an acknowledgment with a case number, please allow up to 30 days to hear from them. There is no need to trace or follow up, it does not speed up processing by emailing the Executive or President/CEO.
Do not simply write to the President/CEO. This could limit your ability to resolve your issue.
Social Media Contacts
Executive Contacts
Air Canada cannot accept claims or complaints by email. Kindly complete their webform so they can process your claim efficiently.
Primary Contact
Omair Shahzad
Director Customer Care & International Operations
Air Canada Centre
7373 Côte-Vertu Blvd.
West Saint-Laurent, Quebec H4S 1Z3
[email protected]
Secondary Contact
Anthony Doyle
Vice President Customer Contact Centres
7373 Côte-Vertu Blvd
West Saint-Laurent, Quebec H4S 1Z3
[email protected]
Craig Landry
Executive Vice President, Operations
Air Canada Centre
7373 Côte-Vertu Blvd
West Saint-Laurent, Quebec H4S 1Z3
[email protected]
Chief Executive
Michael Rousseau
President and Chief Executive Officer
Air Canada Centre
7373 Côte-Vertu Blvd.
West Saint-Laurent, Quebec H4S 1Z3
[email protected]
This contact was published on February 20, 2015 and updated on November 13, 2023.
