His missed vacation is not an Expedia mistake

Ilya Kovalenko believes that an Expedia mistake caused Turkish Airlines to deny him boarding his recent international flight. And now he wants a full refund from Expedia and an apology. Unfortunately, the responsibility for Kovalenko’s missed vacation might lie a little closer to home.

She missed the prom — and her Promlily refund

Ben Brian says his daughter missed the prom all because of a company called Promlilly. It sent her an unattractive and damaged prom dress that looked nothing like the photo on its website.

He wants to send this monstrosity back and get a refund. But there’s a big problem — who, and where, is Promlily?

O Captain! My captain, why are you keeping my deposit?

Tim Clark chartered a fishing excursion to celebrate his son’s upcoming wedding. When inclement weather caused the entire trip to be canceled, he expected his $500 deposit to be quickly returned.

The captain has other ideas.

After a big flight delay, Airbnb help is no help at all

Ling Hsu had hoped for a pleasant vacation. She and some friends booked a stay through Airbnb in Valencia, Spain, for four nights, including cleaning and service fees. But when they faced a flight delay, they couldn’t reach their host upon arrival. Ling and her companions booked themselves into a hotel for two nights. Then they heard from the host – too late to cancel their hotel stay. And when Ling needed Airbnb help to get a partial refund, Airbnb let her down.

They ran out of rental cars — why won’t Hotwire do the right thing?

Francisco Hernandez Mayagoitia was frustrated. Hotwire had sent him confirmation that a rental car would be available at the Thrifty facility at the airport in Montgomery, Alabama, when he went to pick it up. But when he arrived at the counter, Thrifty’s agent told him that the facility ran out of rental cars prior to his arrival.

Warning: When your flight is delayed, don’t walk away from the gate

Lara Wallace arrived at the airport for her recent Frontier Airlines flight to find that her delayed flight had no anticipated time of departure. So she and her friend decided to leave the gate area and have dinner. But as they settled in for their meal, they were alerted that their flight was taking off without them.

When in Rome (or Florence) don’t drive your Enterprise rental car in restricted areas

Driving in a new city frustrates many travelers, especially when navigating an unfamiliar, foreign location with strange rules. Larry Moyer learned just how frustrating when he made a big mistake while driving this Enterprise car rental in Florence. Now he is faced with heavy car rental fines and he wants to know if he must pay them. 

Warning: You need a valid passport to take your dream vacation to Paris

Shelly Clements and her husband recently headed to the airport to take off on their long-awaited trip to Paris. There was just one problem. In all the planning, she had neglected to check the passport requirements for travel — and the news wasn’t good at the check-in counter.

Canceled flights, but no refund? What’s going on, Volaris?

Osvaldo Gratacos and his fiancée planned a trip to Mexico for their wedding for themselves and his family members in Puerto Rico. But when Hurricane Irma passed over Puerto Rico, Volaris canceled Gratacos’ relatives’ flight two days before their scheduled departure, forcing Gratacos to cancel their air and hotel reservations. He would like a credit for future travel from the companies involved. But until our advocates became involved in his case, all he received was silence.

Arrested on vacation! Is this covered by trip insurance?

When Tamra Corrigan’s husband is involved in a vehicular accident in the Dominican Republic, he is taken into police custody. This frightening situation ended with the five-member Corrigan family being escorted by staff from the U.S. Embassy to the airport for immediate removal from the country.

No, this is not the worst Airbnb story we’ve ever seen

When Jennifer Tudor rented an apartment in a Brooklyn brownstone through Airbnb, she may not have understood what to expect. Unfortunately, this led to an unpleasant rental experience for her — and for the owner. She claims to have discovered the worst Airbnb ever. Could that be true?

Nothing about this trip was “merry”

Kelsey Prima was planning a trip to Bangkok, then on to Phnom Penh, Cambodia. It was a complicated itinerary using multiple airlines, the sort of thing that many travelers wouldn’t want to plan on their own, so she used a company called TravelMerry.

Is your hotel room safe from phone scams?

It’s late at night and you’re asleep in a hotel room when you’re awakened by the room’s telephone. The caller identifies himself as the hotel manager and says he needs to get your credit card information again because of a hotel computer problem. Phone scams are the last thing on your mind.

What would you do if this happened to you?

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