“When I walked into the room everything was covered with bugs”

If you don’t like bugs, you might want to skip this story. It comes to us by way of Allison Nawracaj, who recently flew to Jamaica for her honeymoon.

But her week-long stay at Sandy Bay Resort in Negril was cut short when she says she found insects in her room. Lots of insects.

“When I walked into the room everything was covered with bugs from head to toe,” she told me. “A lot of money was spent on this five-star property and I have traveled all over the Caribbean previously. I know what a room should look like, and shouldn’t.”

Nawracaj phoned her travel agent immediately, and she and her husband were quickly offered a different hotel, “a hotel room that should look like what we originally requested,” she says.

But there was just the matter of their refund.

I contacted Sandals/Beaches immediately upon return and was told I would be refunded for the inconvenience. I have been going round and round in circles over this misery and just want to receive what I was told I would be.

I have many pictures and emails of correspondence back and forth with them stating that I would be refunded a six-night, seven-day stay.

Where is the refund?

Oh, one more thing: Nawracaj’s honeymoon was almost a year ago. She contacted me last fall to see if I could help. Today, I’m writing about her case – finally.

I asked her who had her money, and she said it appeared the money had been refunded, but that Delta Vacations was keeping it.

“My travel agent contacted Delta and [it] stated that Beaches was responsible for refunding the money. Beaches refunded the money to Delta instead of to us, and neither Delta Vacations or Beaches will refund our money,” she told me.

Aha. So Delta might be holding on to the money. This isn’t unusual. Companies may do that because they have their own set of refund policies, and if they are not met, they consider the money to be theirs. Highly dishonest.

So I decided to ask Delta about this honeymoon gone wrong.

It looked into the matter and issued a $392 refund, which represents the one-night cancellation fee Beaches would normally charge.

“However, I never got the refund for my six unused nights that was promised/confirmed to me from Beaches,” she says.

I can see how, from a resort’s point of view, this partial compensation might seem like enough. From a hotel’s perspective, when guest leaves on her first night at a hotel, it’s kind of impossible to resell the room. It’s lost revenue. Whatever Nawracaj thought she’d been promised, the reality of the situation is that a full refund would cost Beaches real money.

Then there’s the issue of bugs. Insects in a room are gross. Insects in your honeymoon suite? Double your displeasure. But the reality is, the Caribbean is full of insects. As a cub reporter, I made the mistake of making a crack about the bugs in my hotel room, and I paid dearly for it. Long story.

Anyway, if Nawracaj had really traveled to the Caribbean often, as she claims, she’d know that it’s crawling with bugs. (FYI, Florida is also infested with bugs, and I ought to know — I live there.)

So if she’d wanted to escape the bugs, there were other places to honeymoon.

Still, if Beaches had promised a refund, why not either credit her or at least tell her in writing why it won’t credit her.

Nawracaj says this has gone beyond saving her honeymoon. She wants to get the word out about Beaches’ bugginess as a public service.

The last thing I want is for this experience to happen to anyone else! The thing I am most upset about is first-time family vacationers that take their family to that resort and only end up with a bug-filled stay and terrible customer service.

It’s not a cheap hotel that is $20 a night. Even if it was, there shouldn’t be bugs crawling all over the bedspread and the cleaning ladies squishing them between their fingers as they are talking with me.

Of course, there might be another explanation: That Beaches has a little infestation problem, and could use a good exterminator. But if that’s the case, why not pay guests like Nawracaj off, and buy her silence?

This isn’t a black-and-white case. Delta Vacations has refunded part of her honeymoon. Beaches is trying to protect itself from a total loss, it seems. It’s also unclear if Nawracaj and her husband gave Sandy Bay an opportunity to put them in an insect-free room, or if they just bolted — though you can understand why someone would check out in a hurry.

Did Delta Vacations and Beaches offer Nawracaj enough compensation, or should a press the companies to refund her entire stay?

(Photo: ilexxx/Flickr)

Underwritten by

Elliott Advocacy is underwritten by AirportParkingReservations.com

With nearly 20 years in the industry, over 128 airport covered in the U.S. and Canada, and over 1,000 Hotel and Parking Partners-we provide travelers the best options on how to get to the airport when flying. Whether you want to; drive yourself and park near an Airport (Airport Parking), stay the night before your flight at an airport hotel and leave your car (Hotel and Parking Package), or take a shared Shuttle/Private Car/Limo to the Airport- we got you covered. The best deals can be found online, and booking a reservation has never been easier. You can explore all of our options by visiting us at AirportParkingReservations.com, ParkSleepFly.com, AirportParking.com, and ShuttleFinder.com.

Elliott Advocacy is underwritten by Generali Global Assistance

Generali Global Assistance has been a leading provider of travel insurance and other assistance services for more than 25 years. We offer a full suite of innovative, vertically integrated travel insurance and emergency services. Generali Global Assistance is part of The Europ Assistance (EA) Group, who pioneered the travel assistance industry in 1963 and continues to be the leader in providing real-time assistance anywhere in the world, delivering on our motto – You Live, We Care.

Elliott Advocacy is underwritten by Seven Corners

Seven Corners has helped customers all over the world with travel difficulties, big and small. As one of the few remaining privately owned travel insurance companies, Seven Corners provides insurance plans and 24/7 travel assistance services to more than a million people each year. Because we’re privately held, we can focus on the customer without the constraints that larger companies have. Visit Seven Corners to learn more.

Elliott Advocacy is underwritten by Sodexo North America

Sodexo North America Sodexo North America is part of a global, Fortune 500 company with a presence in 80 countries. Sodexo is a leading provider of integrated food, facilities management and other services that enhance organizational performance, contribute to local communities and improve quality of life for millions of customers in corporate, education, healthcare, senior living, sports and leisure, government and other environments daily. Learn more at Sodexoinsights.com.

Elliott Advocacy is underwritten by Travelex Insurance Services

Travelex Insurance Services is a leading travel insurance provider in the United States with over 55 years combined industry expertise of helping people dream, explore and travel with confidence. We offer comprehensive travel insurance plans with optional upgrades allowing travelers to customize the plans to fit their needs. Compare plans, get a quote and buy online at Travelexinsurance.com.

Elliott Advocacy is underwritten by AirHelp

AirHelp is the world’s leading flight delays compensation company, helping passengers apply for compensation following a delayed or canceled flight or when boarding has been denied. It is AirHelp’s mission to fight for passenger rights by holding airlines accountable for flights disruptions that are out of passengers’ control. AirHelp has already helped 5 million people, taking the stress out of applying for compensation and making it as hassle-free as possible for travelers around the world.

Elliott Advocacy is underwritten by Allianz Travel Insurance

The Allianz Travel Insurance company has built its reputation on partnering with agents all around the world to provide comprehensive travel insurance for their clients. Contact Allianz Travel Insurance for a comprehensive list of coverage.

Elliott Advocacy is underwritten by Chubb

Chubb is the world’s largest publicly traded property and casualty insurance company, and recognized as the premier provider of insurance for successful individuals and families in the U.S. and selected international markets, offering coverage for high-value automobile, homeowners, recreational marine/aviation, valuables and umbrella liability coverage. As an underwriting company, Chubb assesses, assumes and manages risk with insight and discipline, and combines the precision of craftsmanship with decades of experience to conceive, craft and deliver the best insurance coverage and services to individuals, families and business of all size.

Elliott Advocacy is underwritten by Fareportal

Fareportal’s portfolio of brands, which include  CheapOair and  OneTravel, are dedicated to helping customers enjoy their trip. Whether you want to call, click, or use one of our travel apps, one thing is clear: We make it easy to take it easy.

Elliott Advocacy is underwritten by Insuremyrentalcar.com

An independent provider of low cost CDW/LDW insurance for use with rental cars. Up to $100,000 cover with no deductible. Policies available on a per day, per trip or per year basis. Also works with overseas rentals. Try  Insuremyrentalcar.comnow.

Elliott Advocacy is underwritten by G1G.com

Since its inception over three decades ago, G1G has continued to revolutionize the travel insurance industry by being the only aggregator to operate a customer portal, placing all of the user's primary needs in one place. We have continued to innovate and disrupt the market by reimagining the way travel insurance can be delivered to the end user in ways no competition can. Simply put, no one knows the market as well as its founders and no one else shares G1G values and mission.

Elliott Advocacy is underwritten by Mediacom Communications

The nation’s fifth-largest cable operator, serving the smaller cities and towns in the Midwest and Southern regions of the United States. We are a high-performance broadband, entertainment, and communications company that brings the power of modern technology and quality customer experience to life inside the connected home by combining ultra-fast gigabit speeds with personalized local and over-the-top entertainment choices that fit your lifestyle. Details at  Mediacomcable.com.

Elliott Advocacy is underwritten by Arch RoamRight

Arch RoamRight is one of the fastest growing, most-highly rated travel insurance companies in the United States. Travel advisors love working with us, and travelers feel protected with our trip cancellation and travel medical insurance coverage. We also make it easy to file a claim online with our fast, paperless claims website. Learn more about RoamRight travel insurance.

Elliott Advocacy is underwritten by Virtuoso

The leading global network for luxury and experiential travel. This invitation-only organization comprises over 1,000 travel agency locations with 17,500 advisors in over 45 countries, and holds preferred relationships with 1,700 of the world’s finest travel companies. Virtuoso advisors collaborate with their clients to create personalized itineraries featuring exclusive perks, while also providing advice, access, advocacy, and accountability. For more information, visit  Virtuoso.com.

Elliott Advocacy is underwritten by VisitorsCoverage

VisitorsCoverage is one of the world’s most trusted providers of travel insurance for millions of global travelers in over 175 countries. Working with top-rated travel insurance partner providers, VisitorsCoverage’s award-winning search, compare and purchase technology simplifies the travel insurance process and finds the best deals for the coverage you need to explore the world with confidence. Get insurance for your next trip at VisitorsCoverage.

Elliott Advocacy is underwritten by MedjetAssist

Medjet is the premier global air-medical transport, travel security and crisis response membership program for travelers. With a MedjetAssist membership, if you become hospitalized more than 150 miles from home, we will get you from that unfamiliar hospital all the way home to the hospital you trust. All you ever pay is your membership fee. MedjetHorizon members add 24/7 personal security and crisis response benefits. Elliott.org readers enjoy discounted rates. Travel safer with  MedjetAssist.

Elliott Advocacy is underwritten by Southwest Airlines

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.

Elliott Advocacy is underwritten by TravelInsurance.com

TravelInsurance.com makes it fast and easy to compare and buy travel insurance online from top rated providers. Our unbiased comparison engine allows travelers to read reviews, compare pricing and benefits and buy the right policy with a price guarantee, every time. Compare and buy travel insurance now at  TravelInsurance.com.

Elliott Advocacy is underwritten by Squaremouth

Squaremouth helps travelers easily and instantly compare travel insurance policies from all major providers. Only companies that meet the strict requirements of Squaremouth’s Zero Complaint Guarantee are available on the website. Compare policies on  Squaremouth.com to save over 70 percent on your next purchase.

Elliott Advocacy is underwritten by Travel Leaders Group

Travel Leaders Group is transforming travel through its progressive approach toward each unique travel experience. Travel Leaders Group assists millions of travelers through its leisure, business and network travel operations under a variety of diversified divisions and brands including All Aboard Travel, Andrew Harper Travel, Colletts Travel, Corporate Travel Services, CruCon Cruise Outlet, Cruise Specialists, Nexion, Protravel International, SinglesCruise.com, Travel Leaders Corporate, Travel Leaders Network and Tzell Travel Group, and its merger with ALTOUR. With more than 7,000 agency locations and 52,000 travel advisors, Travel Leaders Group ranks as one of the industry’s largest retail travel agency companies.

Elliott Advocacy is underwritten by Travelers United

If you’ve been mistreated by the airlines, Travelers United is your voice in Washington. Join the #1 travel advocacy organization working with Congress to improve and protect travelers. Plus, get $400 of annual benefits you can use for travel for only $29/year. Add your voice to ours. Make travel better.  Join today.

Send this to a friend