Kevin Kordosky’s girlfriend is pregnant, but thanks to the Zika epidemic, they’ll have to cancel their Caribbean vacation. Worse, they soon find out that Sandals won’t refund their money. Can I help? “My girlfriend is pregnant, but Sandals won’t refund our Caribbean vacation”
When Lisa Chiarello’s Sandals vacation is ruined by construction noise, the resort offers two “free” nights. Is she entitled to more? “Construction noise ruined my Sandals vacation in Barbados”
When her hotel is sold unexpectedly, it throws Miriam Ingber’s vacation plans in turmoil. Who should help her fix this problem?
Question: I’m hoping you can help me. My entire extended family booked an expensive vacation at the Veranda Resort in Turks & Caicos for a week. My immediate family had stayed there last spring and we loved it. When we booked it, it was managed by Grace Bay.
We found out less than a week ago that it was being taken over by Beaches, which is owned by Sandals, was being shut down, and they were refunding our deposit (although we haven’t seen a penny of the $16,000 yet).
Beaches would not reimburse us for our flights or any expenses associated with rebooking elsewhere. Our travel insurance also would not pay for any of our expenses.
“Help! My hotel is being renovated – and my vacation just got a lot more expensive”
If you don’t like bugs, you might want to skip this story. It comes to us by way of Allison Nawracaj, who recently flew to Jamaica for her honeymoon.
““When I walked into the room everything was covered with bugs””
This is one of the strangest cases I’ve come across in my two decades of fielding consumer complaints. It involves a honeymooning couple’s missing wedding photos, me, and another me.
Rachel Patrick’s destination wedding at Sandals La Toc Golf Resort & Spa in St. Lucia was flawless, except for one little item: her wedding photos, which were taken by a hotel photographer, were missing in action.
“Does Sandals owe me anything for deleting my wedding photos?”
Nicholas and Katherine Welch didn’t have a good honeymoon. Actually, that may be something of an understatement. It was dreadful.
The Welches thought they’d done everything right. They visited St. Lucia, which is one of the most popular honeymoon destinations in the Caribbean. It’s also a gorgeous island. And they booked through a reputable all-inclusive resort, Sandals.
“We had a horrible experience that will remain with us for our whole lives,” Katherine Welch wrote to me. “Please help us.”
“A Sandals Caribbean honeymoon that makes her wish she’d eloped”