Kevin Kordosky’s girlfriend is pregnant, but thanks to the Zika epidemic, they’ll have to cancel their Caribbean vacation. Worse, they soon find out that Sandals won’t refund their money. Can I help? “My girlfriend is pregnant, but Sandals won’t refund our Caribbean vacation”
When Lisa Chiarello’s Sandals vacation is ruined by construction noise, the resort offers two “free” nights. Is she entitled to more? “Construction noise ruined my Sandals vacation in Barbados”
When I edited Jessica Monsell’s follow-up story about a Beaches Turks and Caicos guest whose vacation had been ruined by a disruptive photo shoot, it was accompanied by an unusual request: Don’t forget to post a picture of the swimsuit models.
“Swimsuit models have rights, too (and so do you)”
When her hotel is sold unexpectedly, it throws Miriam Ingber’s vacation plans in turmoil. Who should help her fix this problem?
Question: I’m hoping you can help me. My entire extended family booked an expensive vacation at the Veranda Resort in Turks & Caicos for a week. My immediate family had stayed there last spring and we loved it. When we booked it, it was managed by Grace Bay.
We found out less than a week ago that it was being taken over by Beaches, which is owned by Sandals, was being shut down, and they were refunding our deposit (although we haven’t seen a penny of the $16,000 yet).
Beaches would not reimburse us for our flights or any expenses associated with rebooking elsewhere. Our travel insurance also would not pay for any of our expenses.
“Help! My hotel is being renovated – and my vacation just got a lot more expensive”