Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Renee Delk insists a Terminix technician didn't visit her home. Terminix's records say otherwise. So who's right?

No visit from Terminix, but they sent a bill anyway

January 29, 2024December 18, 2014 by Christopher Elliott

Renee Delk insists a Terminix technician didn’t visit her home. Terminix’s records say otherwise. So who’s right?

When he and his wife flew to Hawaii on US Airways, it took six hours and a day, once they counted all the delays.

Delayed by a day – is that the best US Airways can do?

January 29, 2024December 16, 2014 by Christopher Elliott

When he and his wife flew to Hawaii on US Airways, it took six hours and a day, once they counted all the delays.

A promise from none other than Disney." We would like to invite you to spend a future cruise with Disney Cruise Line at 50 percent."

I want my Disney cruise discount!

January 29, 2024December 15, 2014 by Christopher Elliott

A promise from none other than Disney.” We would like to invite you to spend a future cruise with Disney Cruise Line at 50 percent.”

Budget Rent a Car recently quoted Roy Bonney a $96 rate for a one-day rental from Norfolk to Washington. But it sent him a bill for $3,374.

Warning! Dropping off your rental car doesn’t mean you’re off the hook

January 29, 2024December 14, 2014 by Christopher Elliott

Budget Rent a Car recently quoted Roy Bonney a $96 rate for a one-day rental from Norfolk to Washington. But it sent him a bill for $3,374.

Leaving something at home is the number one mistake holiday travelers make, according to a new poll. And it's not just essential items.

Pack these tips for a better holiday trip

September 5, 2024December 13, 2014 by Christopher Elliott

Leaving something at home is the number one mistake holiday travelers make, according to a new poll. And it’s not just essential items.

When John Banister's bid for an upgrade on Aer Lingus is successful, he thinks he'll be flying home in style. He's half right.

I bid on a business-class seat on Aer Lingus, but I only got half of one

September 5, 2024December 12, 2014 by Christopher Elliott

When John Banister’s bid for an upgrade on Aer Lingus is successful, he thinks he’ll be flying home in style. He’s half right.

I have a problem with my GE refrigerator I bought GE replaced the entire ice maker at a cost of $239. Last week, the ice maker broke again.

Not an ice way to be treated by GE

January 29, 2024December 11, 2014 by Christopher Elliott

I have a problem with my GE refrigerator I bought GE replaced the entire ice maker at a cost of $239. Last week, the ice maker broke again.

To fall into my dreaded "case dismissed" file, a lot of things have to go wrong. That's the situation David Bialke and his wife are facing.

No visa and no flight credit – who’s responsible for this mess?

January 29, 2024December 9, 2014 by Christopher Elliott

To fall into my dreaded “case dismissed” file, a lot of things have to go wrong. That’s the situation David Bialke and his wife are facing.

She received an email from United Airlines that her a.m. flight had been changed. The airline assured her it was a minor adjustment.

Caught between United, Expedia and a useless ticket to Fort Lauderdale

March 27, 2024December 8, 2014 by Christopher Elliott

She received an email from United Airlines that her a.m. flight had been changed. The airline assured her it was a minor adjustment.

The credit card hold mystery happened to Judith Searcy when she stayed at the Portland Marriott Downtown Waterfront in Oregon this summer.

Solving the credit card “hold” mystery

January 29, 2024December 7, 2014 by Christopher Elliott

The credit card hold mystery happened to Judith Searcy when she stayed at the Portland Marriott Downtown Waterfront in Oregon this summer.