He had the promise in writing, but it didn’t matter
That’s not an unreasonable request for any passenger. But you’d think US Airways would give it special consideration
Christopher Elliott
Should airlines be re-regulated?
The days of a freewheeling, lightly regulated airline industry, in which it charge whatever fees and fares it pleases, may be nearing an end.
Let’s set the Wi-Fi free now!
If it’s 2015, then why are hotel guests still doing something so ’90s, like paying extra for an Internet connection?
Help, my “free” Hilton HHonors points for car rental voucher doesn’t work at the airport
After he redeems 70,000 Hilton HHonors points for a car rental. He won’t be able to use the nonrefundable certificate for the rental.
Was I “scammed” by Amazon.com’s book seller program?
Lizet Pena sells her books through Amazon’s Seller Central, but now she owes the company money. What happened? And can she get a refund?
Well, why didn’t you just say so, Aer Lingus?
Sometimes, just a little more information from Aer Lingus can make a complaint melt away like a late winter snow.
What to do about the ‘circumstances beyond our control’ excuse
Airport communication systems in Gainesville had stopped working. The airline said these circumstances were beyond its control.
“Nothing more I can do at this point”
Priceline’s map of Daytona Beach, Fla., looked fine to Brian Hutcheson, so he made a bid on a hotel. And he got it.
Look out! Automated plazas take a toll on car rental customers
A few weeks ago, Amos only had a toll road, between him and his destination in Austin. It was missing an important feature: a toll booth.
Ripped off by your vacation rental? Not if you read this
It’s vacation rental horror story season. It’s the time of year when everyone loves to complain about that overpriced home.