Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Many airlines are squeezing the seats in steerage closer together to make more money while lavishing elite customers with more perks.

Do you have the right to recline your economy class seat back as far as it goes?

January 29, 2024January 17, 2015 by Christopher Elliott

Many airlines are squeezing the seats in steerage closer together to make more money while lavishing elite customers with more perks.

Ann and Francis Mason’s bucket-list trip to Hawaii is cut short when Francis’ father unexpectedly passes away.

We want a refund for our canceled Hawaii flight

January 29, 2024January 16, 2015 by Christopher Elliott

Ann and Francis Mason’s bucket-list trip to Hawaii is cut short when Francis’ father unexpectedly passes away.

When Abdul Blakney tries to get DirecTV on his laptop, the connection doesn't work. Now he's out $80 for a useless Cinema Connection Kit.

Not seeing clearly with DirecTV’s Cinema Connection Kit

January 29, 2024January 15, 2015 by Christopher Elliott

When Abdul Blakney tries to get DirecTV on his laptop, the connection doesn’t work. Now he’s out $80 for a useless Cinema Connection Kit.

The "Sandals difference" is that this chain of all-inclusive "luxury" resorts offers "the most romantic getaways with quality inclusions."

Not the “Sandals difference” she was hoping for

September 25, 2024January 12, 2015 by Christopher Elliott

The “Sandals difference” is that this chain of all-inclusive “luxury” resorts offers “the most romantic getaways with quality inclusions.”

The North American airline industry collected an estimated $8.2 billion should they give more refund airline fees than they are?

How refundable are airline fees? Not so much

January 29, 2024January 11, 2015 by Christopher Elliott

The North American airline industry collected an estimated $8.2 billion should they give more refund airline fees than they are?

Bob thought he'd booked an economy class seat when he flew on American Airlines recently. It turns out he'd only bought half a seat.

Oh, you want a comfortable airline seat? That’ll be extra

January 29, 2024January 10, 2015 by Christopher Elliott

Bob thought he’d booked an economy class seat when he flew on American Airlines recently. It turns out he’d only bought half a seat.

When Arthur Waskow and Phyllis Berman cancel their flight, Expedia offers them credit for a year. But that’s not entirely correct.

Help! Expedia reneged on our credit offer

January 29, 2024January 9, 2015 by Christopher Elliott

When Arthur Waskow and Phyllis Berman cancel their flight, Expedia offers them credit for a year. But that’s not entirely correct.

Lavan Reddy has to pay for a month of AT&T service he won't use after canceling his service. Is that fair? I need your help with a refund.

I terminated my cell phone service, but where’s my credit?

January 29, 2024January 8, 2015 by Christopher Elliott

Lavan Reddy has to pay for a month of AT&T service he won’t use after canceling his service. Is that fair? I need your help with a refund.

Would you share with your readers how you do this and your procedures and techniques? That way, we would have better tools to work with."

How do you get a company to bend to your will?

January 29, 2024January 7, 2015 by Christopher Elliott

Would you share with your readers how you do this and your procedures and techniques? That way, we would have better tools to work with.”

When you get a complaint from someone with the title “Imam,” “Rabbi” or “Reverend,” you assume something has gone wrong.

What can a Benedictine monk teach United Airlines about customer service? A lot

January 29, 2024January 6, 2015 by Christopher Elliott

When you get a complaint from someone with the title “Imam,” “Rabbi” or “Reverend,” you assume something has gone wrong.