Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

If you're a credit-card skeptic like I am, then maybe you've enjoyed your front row seat to the rise and apparent fall of foreign transaction fees.

Are credit cards with “no” foreign transaction fees still scammy?

February 1, 2024March 11, 2015 by Christopher Elliott

If you’re a credit-card skeptic like I am, then maybe you’ve enjoyed your front row seat to the rise and apparent fall of foreign transaction fees

They're furious with United for canceling Alicia's ticket and issuing an involuntary refund. Alicia Haviland missed her friend's funeral.

Furious at United because she missed her best friend’s funeral

February 1, 2024March 10, 2015 by Christopher Elliott

They’re furious with United for canceling Alicia’s ticket and issuing an involuntary refund. Alicia Haviland missed her friend’s funeral.

The $50 voucher Spirit Airlines offered Suzanne Marra for her troubles may have expired, but her anger is undiminished. And I really can't blame her.

This Spirit Airlines flight disaster should never have happened

February 1, 2024March 9, 2015 by Christopher Elliott

The $50 voucher Spirit Airlines offered her for her troubles may have expired, but her anger is undiminished. And I really can’t blame her.

Lost luggage may soon become as rare as lost airline tickets — or, at least, you’d think so when you talk to someone like Randal Collins.

No more lost luggage? It’s not science fiction

February 1, 2024March 8, 2015 by Christopher Elliott

Lost luggage may soon become as rare as lost airline tickets — or, at least, you’d think so when you talk to someone like Randal Collins.

Think travel is a challenge? Try doing it with a special-needs child. Jess knows what its like. Autistic daughter is prone to anxiety attacks

Special-needs travelers get a helping hand

February 1, 2024March 7, 2015 by Christopher Elliott

Think travel is a challenge? Try doing it with a special-needs child. Jess knows what its like. Autistic daughter is prone to anxiety attacks

Ali Jaffery’s lost-luggage claim is denied because of “substantial discrepancies” in the claim. Can Southwest Airlines do that?

There’s something “odd” about this lost-luggage claim

January 29, 2024March 6, 2015 by Christopher Elliott

Ali Jaffery’s lost-luggage claim is denied because of “substantial discrepancies” in the claim. Can Southwest Airlines do that?

My microwave died – why won’t GE fix it?

January 29, 2024March 5, 2015 by Christopher Elliott

When the brand-new microwave in Michael Schulman’s renovated house breaks, GE balks at a replacement — even though it has a known defect.

It’s for your own good. If you travel you are hearing these words more often than ever, and they are being applied to unwelcome scenarios.

Beware of travel industry doublespeak

January 29, 2024March 1, 2015 by Christopher Elliott

It’s for your own good. If you travel you are hearing these words more often than ever, and they are being applied to unwelcome scenarios.

When Julie Mehta returns her Chevy Impala rental to E-Z Rent-A-Car, an employee points out a missing fog light.

Nothing ‘E-Z’ about this $1,361 car rental repair bill

January 29, 2024February 27, 2015 by Christopher Elliott

When Julie Mehta returns her Chevy Impala rental to E-Z Rent-A-Car, an employee points out a missing fog light.

Christopher Spark's dishwasher breaks -- and then it breaks again. Why won't Sears help him fix it in a reasonable amount of time?

Help! My Sears dishwasher stopped working

March 24, 2025February 26, 2015 by Christopher Elliott

Christopher Spark’s dishwasher breaks — and then it breaks again. Why won’t Sears help him fix it in a reasonable amount of time?