Broken Comcast promises, and now a cancellation fee?
When Jennifer Ferris re-ups with Comcast, the cable company downgrades her account. Is there any way out?
Christopher Elliott
Someone just did something about the ‘stranglehold’ on airline competition
Yesterday, my colleague Kendall Creighton asked if the big three airlines have a “stranglehold” on three New York area airports.
I reserved two cars, but I picked up the wrong one
KC Egan reserved two cars on Priceline for the same time. She prepaid for one. The other was a simple, fully cancelable reservation.
Should I have overlooked this delay on delayed luggage?
United Airlines sent Sedovic’s bag to Denver after checking it to Dubai from St. Louis, he explained. Then United’s Dubai flight was delayed
What Expedia’s purchase of HomeAway means to you
With Expedia’s $3.9 billion acquisition of vacation rental website HomeAway, the obvious question is, What does this mean for travelers and consumers?
Hertz scrubs rental car cleaning fee — will others follow?
We appreciate when a vehicle is returned in clean condition, we do not charge a cleaning fee to vehicles reflecting normal wear and tear.
The most unfair fees in travel
Just a few weeks before Dennis Main’s European riverboat cruise, a disc in his spine ruptured, confining him to a wheelchair. Unfair fees.
Did we neglect to mention the $651 drop-off fee?
Jack thought the $430 rate for his European car rental from Hertz covered everything. Except for one teensy surcharge.
Should hotels block your Wi-Fi hotspot?
Hilton has become the latest hotel chain to face government fines for allegedly blocking their guests’ personal Wi-Fi hotspots. It joins a growing list of hotel and convention centers that have fallen afoul of federal law, which forbids such activity.
What’s this $50 ‘other’ charge on my rental car invoice?
Recently received a $50 “other” charge when I rented a car. Trying to find out why the charge, I received no reply from Hertz.