Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

I was supposed to fly to Heathrow last night on United Airlines, but the airline wouldn’t let me on because of my hearing service dog, Aubie.

Why can’t Aubie fly on United?

February 5, 2024October 16, 2015 by Christopher Elliott

I was supposed to fly to Heathrow last night on United Airlines, but the airline wouldn’t let me on because of my hearing service dog, Aubie.

I contacted Microsoft support twice. They told me I need a product key. I contacted HP, the laptop manufacturer, three times.

Why is my Windows copy ‘not genuine’?

February 5, 2024October 15, 2015 by Christopher Elliott

I contacted Microsoft support twice. They told me I need a product key. I contacted HP, the laptop manufacturer, three times.

Robert Lynch reserved a HomeAway vacation rental that never materialized, and now he wants his money back.

A refund in process, but should we get involved?

February 5, 2024October 13, 2015 by Christopher Elliott

Robert Lynch reserved a HomeAway vacation rental that never materialized, and now he wants his money back.

FlipKey sends bride packing — can this wedding be saved?

December 14, 2023October 12, 2015 by Christopher Elliott

Like any bride-to-be, Sam O’Hanlon-Videau didn’t leave anything to chance when she planned her destination wedding in Hawaii.

Sizing up the sincerity of corporate apologies

February 5, 2024October 11, 2015 by Christopher Elliott

Jason Landman’s stateroom on the Carnival Miracle vibrated with from the moment his ship cast off in Long Beach, Calif., until it docked.

More than $1k for an annual Disney pass? Quaaaaaack!

February 5, 2024October 9, 2015 by Christopher Elliott

The Internet is having a Donald Duck-like tantrum after hearing news that Disney’s popular theme park annual passes jumped by up to 35 percent

No ‘pet-friendly’ rooms at the inn

February 5, 2024October 9, 2015 by Christopher Elliott

Maureen Lundgren books a reservation through Expedia at a “pet-friendly” inn. But there’s a catch. Can she get a refund?

Did FreedomPop just sell me a ‘worthless’ Wi-Fi hotspot?

February 5, 2024October 8, 2015 by Christopher Elliott

Data from the Sprint network. FreedomPop advertises that you can get 500 Mb of data per month for “free” on its 4G network.

I need help un-joining a travel club

February 5, 2024October 5, 2015 by Christopher Elliott

The letters between Michael Lefelstein and Island Trader Vacations are increasingly desperate. Turns out he joined a travel club.

For travel companies and their customers, the distrust is mutual

February 5, 2024October 4, 2015 by Christopher Elliott

It’s a question seldom asked. But when I checked into the Mountain Sky Guest Ranch near Emigrant, Mont., this week, I couldn’t help it.