Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Is Vacasa’s cancellation policy fair?

February 5, 2024September 1, 2015 by Christopher Elliott

All Shira Newman wanted to do was cancel her vacation rental in Seaside, Ore. She figured that she’d booked the rental at the last minute.

If you miss a flight connection but your luggage doesn’t, who’s liable when your bag goes missing? It’s an odd problem.

A real lost luggage whodunnit

February 13, 2024August 31, 2015 by Christopher Elliott

If you miss a flight connection but your luggage doesn’t, who’s liable when your bag goes missing? It’s an odd problem.

All Pablo Svirsky wanted was a small refrigerator at his hotel in for his wife, Carolyn. She needed a place to store her breast milk.

Do nursing moms need new rights?

February 5, 2024August 30, 2015 by Christopher Elliott

All Pablo Svirsky wanted was a small refrigerator at his hotel in for his wife, Carolyn. She needed a place to store her breast milk.

What to do about hotel renovation hassles

February 5, 2024August 29, 2015 by Christopher Elliott

As hotel renovations go, the one Robert Reich experienced was pretty extreme. The property he’d booked in Baltimore.

A decade after Hurricane Katrina, New Orleans is back

February 5, 2024August 28, 2015 by Christopher Elliott

In 2004, 10.1 million visitors spent a total of $4.9 billion in New Orleans, according to The New Orleans Tourism Marketing Corporation

John Lancer recently placed a bid with Priceline for a room in a specific area of Georgia, but the order that went through didn't come close.

Look before you book on Priceline

July 24, 2024August 28, 2015 by Christopher Elliott

John Lancer recently placed a bid with Priceline for a room in a specific area of Georgia, but the order that went through didn’t come close.

I’m no pirate, so why is Microsoft treating me like one?

February 5, 2024August 27, 2015 by Christopher Elliott

Josh Weaver’s activation code for his Microsoft product no longer works. Why can’t he get it reactivated?

“I made it halfway up to the fourth floor before smoke started to pour out of the engine”

February 5, 2024August 25, 2015 by Christopher Elliott

Don’t rent a car with a manual transmission. That’s the takeaway from Sean Snodgress’ unfortunate case with Europcar.

stop, wait, patience, hands, fingers, waiting, halt, end, finish, done, gesture

Air travelers’ complaints rise more than 20 percent, but where’s their breaking point?

December 15, 2023August 23, 2015 by Christopher Elliott

What’s your breaking point? When do you say “That’s it — I’m never flying again!” It’s no academic question for America’s airlines, which continue to provoke passengers with new fees, surcharges and rules. They want to know when passengers would rather stay home.

Ask Beth Souther to name her favorite travel gadget and she’ll tell you about her recent road trip from Wilmington, N.C., to Byfield, Mass.

Don’t let the road slow you down

February 1, 2024August 22, 2015 by Christopher Elliott

Ask Beth Souther to name her favorite travel gadget and she’ll tell you about her recent road trip from Wilmington, N.C., to Byfield, Mass.

Christopher Elliott

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