Should I have overlooked this delay on delayed luggage?
United Airlines sent Sedovic’s bag to Denver after checking it to Dubai from St. Louis, he explained. Then United’s Dubai flight was delayed
Christopher Elliott
What Expedia’s purchase of HomeAway means to you
With Expedia’s $3.9 billion acquisition of vacation rental website HomeAway, the obvious question is, What does this mean for travelers and consumers?
Hertz scrubs rental car cleaning fee — will others follow?
We appreciate when a vehicle is returned in clean condition, we do not charge a cleaning fee to vehicles reflecting normal wear and tear.
The most unfair fees in travel
Just a few weeks before Dennis Main’s European riverboat cruise, a disc in his spine ruptured, confining him to a wheelchair. Unfair fees.
Did we neglect to mention the $651 drop-off fee?
Jack thought the $430 rate for his European car rental from Hertz covered everything. Except for one teensy surcharge.
Should hotels block your Wi-Fi hotspot?
Hilton has become the latest hotel chain to face government fines for allegedly blocking their guests’ personal Wi-Fi hotspots. It joins a growing list of hotel and convention centers that have fallen afoul of federal law, which forbids such activity.
What’s this $50 ‘other’ charge on my rental car invoice?
Recently received a $50 “other” charge when I rented a car. Trying to find out why the charge, I received no reply from Hertz.
Am I getting ‘scammed’ by Comcast?
Comcast is charging Ruth Molina $1,300 for equipment she already returned. What can she do to call off the collection agency?
Is this enough compensation for a ‘difficult’ journey?
Air travel can be hard. It’s been that way since the dawn of commercial aviation — and people like Robert Oliver know it.
Expedia can’t find my airline’s phone number — can you help with a refund?
Here’s Eileen Rees’ problem with Expedia. She’s trying to get a refund for a flight to Patagonia — to which she is entitled.