Improving travel, one good idea at a time
The aftermath of the Emirates Airlines Flight 521 crash in Dubai on Aug. 3 was one of this summer’s most shocking visuals.
Christopher Elliott
On travel brochures, the small print makes a big difference
The National Trust Tours brochure for its upcoming Odyssey of Ancient Civilizations — a seven-night cruise through Italy, Croatia, Montenegro, Albania and Greece — advertises an “all-inclusive” itinerary. And indeed, the $4,195 price for an ocean-view stateroom covers meals, tours and “enhanced” services, such as a flight insurance policy.
Sick at the airport, so why won’t Airberlin refund my ticket?
After an unexpected medical emergency, Osmar and Aracely Alvarez ask their airline for a refund. But Airberlin defers to their travel agent. Can anyone help this couple?
Vueling rescheduled my flight, but didn’t bother to tell me
Judy Weidel’s flight from Rome to Palermo, Italy, is rescheduled, but no one bothers to tell her. She has to cancel a hotel and find a place to stay — at her own expense.
When is a gas station not a convenience store?
What’s the difference between a gas station and a convenience store? It may not matter to you, but it does to Marilyn Nenninger. And to me.
Overbilled by CenturyLink — and now a $200 early termination charge?
Who broke the contract — CenturyLink or Terri Trier? That’s the question we have to answer today. At stake: a $200 early termination charge.
American consumers shouldn’t be afraid of companies — companies should be afraid of them
Fear is a staple of the American consumer. But it shouldn’t be.
Offered a reward but ended up with a monthly “membership” fee
What’s this offer of “Dermallo” from the Delta.com site? Pat Morin wants to know. So will you.