There’s no smoke in my hotel room, so what’s this $250 charge?
When Samantha Armstrong sees a $250 charge on her hotel bill, she’s told it’s because she smoked in her room. Just one small problem: Armstrong doesn’t smoke.
Christopher Elliott
When travel companies sell their mailings lists, junk mail becomes an unwanted souvenir
When Diana Lee Craig cast off on the Oceania Riviera’s 10-day Eastern Caribbean cruise, there were no surprises. The ship left Miami as scheduled, stopping in San Juan, St. John, Punta Cana and Nassau, before returning to Florida.
The Sears contractor damaged my wall, but now they won’t pay for repairs
Cynthia Scott’s walls are damaged by a Sears contractor when it removes her refrigerator. Now, neither the contractor nor Sears is willing to repair the damage. Is she stuck with the bill?
Why you’re the journalist of the year
The American Society of Travel Agents yesterday named me its journalist of the year. I still can’t believe it. It feels like it’s happening to someone else. Actually, it is.
Why did CenturyLink cut off my Internet service?
When Will Leeper’s CenturyLink account is abruptly disconnected, he goes searching for answers. Will he ever get back online?
Another $72 in taxes for my hotel? But I thought we already paid!
When it comes to price transparency, airlines get almost all the attention — and rightfully so. But Joseph Jacobazzi wants us to devote a little bandwidth to hotels today. Bonus: His case doesn’t involve mandatory resort fees.
Trip Mate cuts it close with definition of “pre-existing” condition
It doesn’t take much to incite the commenters on this site to recommend travel insurance. And while it’s true that a good insurance policy can protect your vacation investment, there are always exceptions like John Yuken.
Which presidential candidate will be better for consumers?
Here’s a safe topic for Saturday morning: With only a few days before the presidential election, how do the candidates feel about you, the American consumer?
Hotels.com left us waiting in the rain for our room
Gail Jaworski’s room isn’t ready when she and her husband arrive in Barcelona, Spain, and they’re left waiting in the rain. Although they eventually check in, she wonders: Who’s responsible for this late check-in?