Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Jo Ann Good had no idea that her Avis rental would spontaneously combust into flames on the road to Montpellier, France.

How was she supposed to know her car would spontaneously combust?

February 1, 2024March 23, 2015 by Christopher Elliott

Picarella says he needs a name — specifically, the contact for the corporate headquarters of someone at Cruise Planners, a travel agency.

Hackers stole my identity and Cruise Planners won’t help me

February 1, 2024March 22, 2015 by Christopher Elliott

Picarella says he needs a name — specifically, the contact for the corporate headquarters of someone at Cruise Planners, a travel agency.

If your blood pressure spikes when you think about the words “kids” and “plane” then this story may have a calming effect.

Are airlines about to charge your kids more?

February 1, 2024March 22, 2015 by Christopher Elliott

If your blood pressure spikes when you think about the words “kids” and “plane” then this story may have a calming effect.

Melissa Mesku when she found the vacation house during a popular convention week in Austin. She realized that she got scammed.

Don’t get scammed by your next vacation rental – here’s how

February 1, 2024March 21, 2015 by Christopher Elliott

Melissa Mesku when she found the vacation house during a popular convention week in Austin. She realized that she got scammed.

I went to Travelocity to book a ticket on multiple carriers. My goal was to have as many miles as possible be traveled via Delta.

Thanks to Travelocity, I’ll never make Silver Elite

February 1, 2024March 20, 2015 by Christopher Elliott

I went to Travelocity to book a ticket on multiple carriers. My goal was to have as many miles as possible be traveled via Delta.

Viviane Tran and her husband are flying from Washington to Tokyo on US Airways for their honeymoon in April.

Can someone please help save Viviane Tran’s honeymoon?

February 1, 2024March 19, 2015 by Christopher Elliott

Viviane Tran and her husband are flying from Washington to Tokyo on US Airways for their honeymoon in April.

The trenches of consumer advocacy sparked an interesting debate. Do we leave consumers who don't have a case to fend for themselves?

Should we tell people like Howard Uman to get lost?

February 1, 2024March 18, 2015 by Christopher Elliott

The trenches of consumer advocacy sparked an interesting debate. Do we leave consumers who don’t have a case to fend for themselves?

Western Plus. Cindy Iverson’s Valentine’s Day weekend was ruined and she needed a little help salvaging it.

Bonus! This Best Western Plus case just got solved by you

February 1, 2024March 17, 2015 by Christopher Elliott

Western Plus. Cindy Iverson’s Valentine’s Day weekend was ruined and she needed a little help salvaging it.

Jim Langford's appointment with U-Haul went off without a hitch. Jim ask them to install a gooseneck hitch on his 2015 Ford F-350.

Oops, wrong hitch!

February 1, 2024March 17, 2015 by Christopher Elliott

Jim Langford’s appointment with U-Haul went off without a hitch. Jim ask them to install a gooseneck hitch on his 2015 Ford F-350.

American Airlines, has a policy of either offering a 24-hour hold on a reservation, or selling you a ticket with all the usual restrictions.

Is American Airlines cheating on the 24-hour rule?

May 24, 2024March 16, 2015 by Christopher Elliott

American Airlines, has a policy of either offering a 24-hour hold on a reservation, or selling you a ticket with all the usual restrictions.