Peter Burke just wanted to go surfing in Mexico. But Aeromexico’s baggage handlers had other plans for him. After collecting $300 from him to ship his surfboard, Aeromexico lost his equipment.
Now Burke just wants a baggage refund. But does he deserve one?
When Heather Kay had second thoughts about the reservation she’d made at the Hotel Ryumeikan Tokyo through Orbitz, she looked at the clock. Sure enough, she had a few hours left to cancel her reservation, since the deadline was in her local time.
Or was it?
William Sullivan is still waiting for his order from Maryland Speed. Why won’t it send the missing part — and why won’t his credit card company help him?
If you haven’t heard about the infamous airline separation algorithm yet, here’s what you need to know: It’s a seat allocation program that allegedly keeps families apart on the plane, prodding parents into paying more for advance seat assignments.
The economy class airline seat of the future could make you feel like you’re not sitting in economy class.
Does Matthew Wood deserve a full refund from the European online travel agency GotoGate for a schedule change of only 15 minutes? That’s how much time Japan Airlines changed his schedule.
Wood thinks so. His agent, GotoGate, says so. But it’s been 13 weeks since the online agency promised a refund — and he’s still waiting.
Agoda billed Cassidy Siddharth’s American Express card for a nonexistent reservation. Now the Agoda refund he’s been promised is also nonexistent. What gives?
Bridget Burke’s family vacation to Greece goes off the rails when someone cancels her tickets home. Now she’s asking if she has to pay for the airline’s mistake.
Teri-Lee Lawler-Baack is a little nervous after the British Parliament’s recent vote on Brexit, which set the stage for a potentially chaotic “no deal” departure from the European Union on March 29. She’s not the only one.
One year ago, Away is Home launched as a weekly column. (Happy Birthday, Away is Home!) And in that time, one question keeps coming up from readers: “Chris, what’s the best family travel advice you have?”
