How do I get my MacBook Pro problem fixed (for free)?
David Narita just wants his MacBook Pro problem fixed. But after he pays to have it repaired, Apple offers to fix it for free. Does he deserve a refund?
Christopher Elliott
Why do we need consumer advocates?
Douglas Quara wants to know why we need consumer advocates — and maybe you do, too.
“I love that you help people,” he wrote in an email.
Optimum did not fix the problem so why do I have to pay?
An Optimum technician came to Ruth Bernstein’s house and did not fix the problem she called about — so why did she have to pay? That’s the problem to solve today.
If the host tells you to leave, shouldn’t you get a refund?
When Whitney Todd tried to check in to a Vrbo vacation rental, a property manager told her to leave. (Actually, that’s the G-rated version; the host told her to “Get the [expletive] outta here!”). But if a Vrbo host tells you to, you know, leave, then shouldn’t you get a refund?
Will Best Buy send me a new refrigerator?
Jane Weir’s LG refrigerator doesn’t work and she wants Best Buy to give her a new one. But is that a reasonable request two years after purchasing it?
Can you help me finally get my watch repaired?
Dave Polini just wants his watch repaired. A national watch repair store, Watch Repairs USA, accepted it almost a year ago — and that’s the last time he saw it. Can we fix this problem?
Were these theater tickets just a scam?
Donna Sandfort just wanted to see the Book of Mormon. But something went very wrong. Did she just get scammed by a third-party ticket seller? Let’s find out.
Help! FlightNetwork will not give me the refund it owes me
Where is Ann Melody’s refund from FlightNetwork? Her airline canceled her flight and she asked for her money back, but it’s been four months. How long is too long?
My new LG microwave doesn’t work and I want my money back!
Mary Biber’s new microwave doesn’t work and the LG refund she’s been promised is missing. Now she wants the Elliott Advocacy team to track it down.