Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.
Vacation planning is in full swing. Should you go back to some of your favorite destinations -- or try something new?

You can always go back. But should you?

Our return to Paris was all but a sure thing. We had our passports. We’d spent weeks brushing up our French in Duolingo. We were even arguing about the best apartments on HomeAway.And then life happened.It wasn’t one thing that sunk our summer plans in Paris. Instead, it was a lot of little things, including some paperwork issues, school schedules and, of course, the funds. In the end, it’s always about money, isn’t it?

Catrina Smith is sure that the $2,231 she paid for her flight upgrade from Prague to Madrid was an Iberia error. Here is why.

An Iberia error cost me $2,231. Help!

Catrina Smith is sure that the $2,231 she paid for her flight upgrade from Prague to Madrid was an Iberia error. After all, an unrestricted business class ticket booked at the last minute costs less than one-third as much — roughly $630. Something is wrong, she says.

But Elizabeth Long ended up drawing me into another Vrbo problem, this time involving a potentially fake rental and a wire transfer. .

Another Vrbo problem: a fake rental and no refund for you!

The warning signs were there: blurry photos, a long gap between reviews, and a request to wire money. But Elizabeth Long still found the Paris rental impossible to resist. She ended up drawing me into yet another Vrbo problem, this time involving a fake rental and a request for a refund that will be difficult to fulfill.

Ridiculous travel fees got you down? Travel companies are coming up with all kinds of charges these days. But what can you do to avoid them?

Here are the most ridiculous travel fees ever!

Eric Hochstein found something unusual on his bill at the Gregory Hotel in New York City recently.No, it wasn’t the mandatory $35-per-day resort fee that covers local and domestic calls, a 24-hour fitness center and coffee and tea. And it wasn’t the $259-per-night room rate, which was below average for Manhattan.

By zigging when everyone else zags, you can save money and avoid crowds. But that could be a serious vacation mistake.I know because I've taken that advice.

Read this before you make a vacation mistake

You’ve probably read one or two travel stories that advise you to become a vacation contrarian. By zigging when everyone else zags, you can save money and avoid crowds, they claim. But that could be a serious vacation mistake.I know because I’ve taken that advice.

Looking for the best way to travel? Here Christopher Elliott offers the insight he's gathered from his years of traveling.

This is the best way to travel

Turn off your cellphone. Downsize your luggage. And remember that your standards aren’t necessarily their standards.Ask the most experienced travelers for their advice, and that’s what they’ll tell you. And who are the world’s most experienced travelers? They are hard-working business travelers, including expatriates and foreign service workers, who live outside the U.S. for weeks, months, even years at a time.