When Thomas Bifano booked a Zipcar to run a few errands in Boston, he thought he would only share a car. But Zipcar added one more thing: a parking ticket earned by a previous driver. Now Bifano wants my advocacy team to help us fix his car sharing problem.
There’s a grasshopper invasion in Las Vegas. And people like Julie Peterson want to know if her travel insurance covers grasshopper invasions.
Houston with kids, in the middle of the summer. If those aren’t the perfect ingredients for a family adventure, then I don’t know what are.
A lot of Houstonians flee to the mountains during the hottest months, seeking relief from the 90-degree temperatures and oppressive humidity in Colorado or New Mexico.
Does Laura Luu have a United Airlines forever ticket? And if so, can she get a new ticket from San Francisco to Beijing?
Luu thinks the answer is “yes” — and “yes.” And she thinks she has the proof. But as with all airline matters on this site, it’s a lot more complicated.
Even though I call Arizona home, I never waste an opportunity to take my family to the water. And there’s never been a better time of year than now, in the final, fiery throes of summer.
Angela Williams flew from Washington to Atlanta for a funeral this summer. But during the trip, a Spirit Airlines baggage handler created another casualty — her new luggage. Now she wants to know: Will Spirit ever pay for the damaged luggage?
When Norwegian Airlines cancels Andrew Brown’s flight to London, it rebooks him to Paris. An airline representative suggests he take a train to his final destination and promises to refund the Eurostar tickets. But now the company changed course and won’t pay. Is he out of luck?
When Kathryn Stewart rented a car in Munich, Germany, she assumed it would cost $260. After all, that’s what her car rental company had quoted her. She didn’t expect to pay $800 in extra car rental insurance. But she did — and now she wants help with a refund.
It’s time to think cold thoughts. Cold, as in get me out of this heat! Cold, as in snow.
It’s the middle of summer, and chances are you’re indoors right now, a refugee from the unbearable heat. Maybe you’re imagining a cool family vacation.
Howard Rokofsky just discovered an unauthorized transaction on his PayPal account — specifically, a $303 charge he never made. But when he disputes the charge, the online payment service denies it within hours. Did the company act too fast?
