The American way of following European consumer protection laws
If I’ve seen Lee Wendkos’s case once, I’ve seen it a hundred times. Delayed on his way to Europe, he tried to invoke EU 261.
Christopher Elliott
Should Marriott apologize for this purse-snatching incident?
She wanted an apology from Marriott for allowing thieves into the hotel his wife and daughter were staying in, he says.
A bait-and-switch on my airline ticket?
Peter Asimov’s airline ticket doesn’t get booked as expected. Is his online travel agency trying to rip him off through bait-and-switch?
I’m envious of those other laptop batteries – why won’t HP help me?
Luke Szulczewski’s aging HP laptop has the world’s worst battery. The company will replace it in four to six weeks.
An airline seat dispute quickly spirals out of control
Economy class airline seats are small consider what happened to Deana Worth on a recent American Airlines flight from Los Angeles to Miami.
How can JetBlue be so wrong — and so right?
fundamental disconnect between a customer and a company? You end up with a case where everyone is right — and everyone is also wrong.
Help! My Hotwire hotel is in a dangerous neighborhood
Ashley Norris’ hotel reservation on Hotwire is a surprise — and not a good one. The hotel is in an unsafe neighborhood.
“They threw five grown women in their pajamas out on the streets of Boston”
Did the hotel leave five grown women to fend for themselves in their pajamas on the frigid streets of Boston?