Why our loss is your gain
The “Case Dismissed” feature that appears here every Tuesday morning focuses on my shortcomings as a consumer advocate because, as I’ve said so often, you can often learn more from your failures than from your successes.
Christopher Elliott
When ‘Should I Take The Case?’ becomes ‘Should I Have Taken The Case?’
I love it when a company beats me to it. Like when Scott Ho contacted me about his problem with Priceline recently.
The truth about airline lies (can you handle it?)
The busiest summer for air travel is almost over. But for many passengers, this flying season was the lyin’ season.
Downgraded on my Priceline flight
Douglas thought he lucked out when he scored two business class tickets to Paris for just $1,400 each. Now Priceline has bad news for him.
Mom’s cell phone doesn’t work — why won’t Verizon release her?
Anita Bah’s mother can’t get her cell phone to work. Now she wants to switch to a new wireless carrier. If only it were so easy.
Is Vacasa’s cancellation policy fair?
All Shira Newman wanted to do was cancel her vacation rental in Seaside, Ore. She figured that she’d booked the rental at the last minute.
A real lost luggage whodunnit
If you miss a flight connection but your luggage doesn’t, who’s liable when your bag goes missing? It’s an odd problem.
Do nursing moms need new rights?
All Pablo Svirsky wanted was a small refrigerator at his hotel in for his wife, Carolyn. She needed a place to store her breast milk.
What to do about hotel renovation hassles
As hotel renovations go, the one Robert Reich experienced was pretty extreme. The property he’d booked in Baltimore.
A decade after Hurricane Katrina, New Orleans is back
In 2004, 10.1 million visitors spent a total of $4.9 billion in New Orleans, according to The New Orleans Tourism Marketing Corporation