Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

British Airways reschedules flights friend to arrive at Airport instead of Baltimore-Washington International Airport.

British Airways promised to reimburse us for the shuttle — why won’t it?

February 1, 2024April 24, 2015 by Christopher Elliott

British Airways reschedules flights friend to arrive at Airport instead of Baltimore-Washington International Airport.

Ralph Lagergren’s used 2011 Silverado LTZ Z-71 makes a ticking noise on the highway, why won’t Chevrolet fix it?

A ticking sound on my Silverado – why won’t Chevrolet help?

February 1, 2024April 23, 2015 by Christopher Elliott

Ralph Lagergren’s used 2011 Silverado LTZ Z-71 makes a ticking noise on the highway, why won’t Chevrolet fix it?

Man rented a car from Avis recently had a good reason -- and also, paradoxically, didn't have a good reason.

Forced to return his Avis car to another location — what’s with this extra charge?

February 1, 2024April 21, 2015 by Christopher Elliott

Man rented a car from Avis recently had a good reason — and also, paradoxically, didn’t have a good reason.

I prefer to stay out of the crossfire in my line of work. Yet I find myself in that situation with some regularity.

They were a “no show” for their flight home — should I keep pushing for a refund?

February 1, 2024April 20, 2015 by Christopher Elliott

I prefer to stay out of the crossfire in my line of work. Yet I find myself in that situation with some regularity.

Her and her husband find a mysterious charge for travel insurance on their Amtrak Vacations bill. They never asked for insurance.

We never asked for travel insurance — can we get our money back?

February 1, 2024April 17, 2015 by Christopher Elliott

Her and her husband find a mysterious charge for travel insurance on their Amtrak Vacations bill. They never asked for insurance.

Stephen O'Donnell's new treadmill doesn't work. But the manufacturer won't take it back unless he disassembles it, boxes it up.

My new treadmill is off track — why won’t anyone fix it?

February 1, 2024April 16, 2015 by Christopher Elliott

Stephen O’Donnell’s new treadmill doesn’t work. But the manufacturer won’t take it back unless he disassembles it, boxes it up.

Margaret Sheppard and her husband, Don, were loyal United Airlines customers. They flew United whenever they could.

United Airlines gets it dead wrong (but it’s still right)

February 1, 2024April 14, 2015 by Christopher Elliott

Margaret Sheppard and her husband, Don, were loyal United Airlines customers. They flew United whenever they could.

One of the most common answers to a travel problem is: You should have bought insurance. I've said it and chances are, you have too.

Help! My travel insurance didn’t work like I thought it would

February 1, 2024April 13, 2015 by Christopher Elliott

One of the most common answers to a travel problem is: You should have bought insurance. I’ve said it and chances are, you have to.

Ronald Dunnington misses his Celebrity cruise because of a pilots’ strike. Can he get a refund for his entire vacation?

I can’t make it to my cruise on time — how about a refund?

February 1, 2024April 10, 2015 by Christopher Elliott

Ronald Dunnington misses his Celebrity cruise because of a pilots’ strike. Can he get a refund for his entire vacation?

Lynn Tirums is hit with an early termination fee after Comcast helps her "reduce" her bill. Now it won't return her calls. What gives?

Why won’t Comcast remove my early termination fee?

February 2, 2024April 9, 2015 by Christopher Elliott

Lynn Tirums is hit with an early termination fee after Comcast helps her “reduce” her bill. Now it won’t return her calls. What gives?