Help! My Acer computer screen cracked — again
Rachel Huff’s Acer laptop breaks again, and this time she has an unhappy 11-year-old to contend with. Can we help?
Christopher Elliott
My seat upgrade disappeared, but Lufthansa kept my money
All Ronald LaPedis wants to do is fly from San Francisco to Bangalore, India, in relative comfort. But a codesharing upgrade nightmare threatens to send him to the back of the plane.
A flight cancellation sinks a Princess cruise
When Joan Judice’s flight to her cruise was canceled, it created a domino effect. Every supplier involved — her airline, cruise line and travel agent — took a half-step back during the resolution.
HotelsOne took my money — can you help me get it back?
Mary Puchein wants her $499 back.
Expedia promised me a full refund of my hotel fee. Then it went back on its word
Expedia promised it wouldn’t charge Katy McLaughlin for her canceled hotel reservation. So why didn’t it keep its word?
Improving travel, one good idea at a time
The aftermath of the Emirates Airlines Flight 521 crash in Dubai on Aug. 3 was one of this summer’s most shocking visuals.
On travel brochures, the small print makes a big difference
The National Trust Tours brochure for its upcoming Odyssey of Ancient Civilizations — a seven-night cruise through Italy, Croatia, Montenegro, Albania and Greece — advertises an “all-inclusive” itinerary. And indeed, the $4,195 price for an ocean-view stateroom covers meals, tours and “enhanced” services, such as a flight insurance policy.
Sick at the airport, so why won’t Airberlin refund my ticket?
After an unexpected medical emergency, Osmar and Aracely Alvarez ask their airline for a refund. But Airberlin defers to their travel agent. Can anyone help this couple?
Vueling rescheduled my flight, but didn’t bother to tell me
Judy Weidel’s flight from Rome to Palermo, Italy, is rescheduled, but no one bothers to tell her. She has to cancel a hotel and find a place to stay — at her own expense.