What does a Trump administration mean for American consumers?
A Donald Trump presidency will either be great for American consumers — or it’ll be a disaster.
Christopher Elliott
Budgetair’s new travel itinerary doesn’t work for me — how about a refund?
When Joshua Menang’s travel agency changes his itinerary, he asks for his money back. The agency promises a partial refund but then fails to deliver. Can our advocates help him?
Don’t get lost: 3 insider tips on how to keep your stuff, so you don’t loose your luggage when you fly
Luggage always seems to vanish. Airlines misplace one to two bags per flight, sometimes more, sometimes less.
Help! CheapOair misspelled the name on my airline ticket
After Jutta Baumgarten orders airline tickets through CheapOair, she discovers that her last name has been misspelled. Her only option is to buy another ticket and eat the loss. Is that fair?
No single beds so I slept with my companion and I want a refund
Jarrett Wilson’s Hotwire rooms have “guaranteed” single beds. Oh wait, no they don’t. What now?
A broken kneecap, a denied insurance claim — and a missed cruise
I know what you’re thinking. Did Debby Russo fall behind on her interest payments and get roughed up by a loan shark?
Don’t get broadsided by tolls when you rent a car
When he crossed the San Mateo-Hayward Bridge in Northern California, James Kaiser expected Avis to bill him for the $5 toll. It did, then it added a convenience fee — of $19.75.
Why travelers need price transparency now
If the words “price transparency” don’t make your eyes glaze over, then you’re probably one of the hundreds of thousands of travelers who feel ripped off by a low price.
Are gift cards better for you — or better for the business?
Ask Richard Brigleb about gift cards, and he’ll tell you about the $200 worth of plastic for a wine store and local restaurant he just found in his kitchen drawer.