Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Do ethics matter in travel? Yes, and here’s why

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Maybe you missed the announcement that the American Society of Travel Agents (ASTA) is introducing a “ground-breaking” new course focused on ethics in the travel industry.

If you’re like most travelers, you may not know the American Society of Travel Agents from the American String Teachers Association.

Fixing your own flight is easier thanks to our new EU 261 FAQ

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In Europe, a regulation called EU 261 protects passengers like Andrew Rapp. And although a United Airlines representative at the check-in counter said that he “might be eligible” for compensation based on the length of the delay, no promises were made. Rapp’s story is a reminder that a little self-advocacy can take you a long way, especially if you know what to ask for. (We can help with that.)

Why it's good to have enemies. When I complain about my critics, my father, a retired Presbyterian minister, responds with St. Luke’s words.

Why it’s good to have enemies

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When I complain about my critics, my father, a retired Presbyterian minister, responds with St. Luke’s words of wisdom. “Woe to you when everyone speaks well of you,” he reminds me, “for that is how their ancestors treated the false prophets.” In other words, maybe it’s good to have enemies.