On a recent trip to Mexico Allen Lipscher purchased tickets on American Airlines and paid extra for seat assignments, but he believes he did not fly in the type of seats he bought. He wants refund, but is this case really one where American messed up, or is it a case where the customer didn’t understand what he was buying?
Robert Rosofsky books and pays for a round-trip flight, with one leg on Delta Air Lines and the return on Virgin Atlantic. When he goes to select seats for his return flight, he finds he’s being charged an additional $76. Can he use our contacts to obtain a refund?
Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments.
Martha Mayakis booked business class seats on Norwegian Air Shuttle, through Travelocity. After she booked and paid, she researched the airline’s seats. She was disappointed when she discovered that Norwegian Air Shuttle business class seats are just slightly larger than its economy class seats.
They beg. They negotiate. They even lie.
If there’s one thing that can be said about the airline industry in 2016, it’s that there are no guarantees.
Think of it as a cross between musical chairs and a segment on the public radio show “Wait, Wait, Don’t Tell Me!”: The gradual seat-shrinking, followed by a game where they see if we’re smart enough to figure out what they’re doing. Or if they’re lying.
If I’ve seen Melinda Ashton’s complaint once, I’ve seen it a hundred times.
This week’s top story was Charlie Leocha’s takedown of airline seat “densification” and what it means to you.
It’s not your imagination: Economy class seats on airplanes are shrinking.
The Transportation Department wants to know if shrinking space on airlines is putting our health and safety in danger. So should you.
Corporate America wants us to pay more for less. As a result, chips are disappearing from bags, cereal from boxes
How far will an airline go to prod you into paying extra for a “premium” economy or business-class seat?
Economy class airline seats are small and getting smaller — of that there is no doubt. But if you do
Family travel, as rewarding as it can be, is seldom easy. And with increasing airline fees for anything they can
The lowly economy-class section is getting an upgrade in 2015. Or a downgrade, depending on your point of view.
Remember last summer’s debate about recline rage on planes?
Bob Bradenbaugh thought he’d booked an economy class seat when he flew from Miami to Barcelona on American Airlines recently.
When John Banister’s bid for an upgrade is successful, he thinks he’ll be flying home in style. He’s half right.
Shortly before Deb Knapp flew from Fort Lauderdale to Johannesburg on Delta Air Lines, she made a troubling discovery: The
“I am so tired of consumer reporters complaining about the size of the seats on a plane,” an email from
It’s not your imagination. Airline seats are shrinking.
People often mistake this site for one of those concierge services, thinking that I’ll fight every case regardless of its
Sarah Dragswiek and her family give up their airline seat in exchange for a promise of a refund and a voucher for a new ticket. But when the airline refuses to keep its word, what can they do?
Nathan Pearson and his son are bumped into two uncomfortable airline seats on a 10-hour flight from Brazil back to the United States. And now the upgrade fee they paid is missing in action. Will they ever see that money again?
OK, I’ll admit that I poke fun at the “entitleds” behind the curtain as much as the next guy wedged into one of those sardine-class airline seats.
While Mike Murray waited with his two nephews and cousin in the first-class lounge to board his United Airlines flight from San Francisco to Washington, he consumed three gin and tonics in two hours.