On her way back from Sri Lanka, Caroline Martorano was detained in Abu Dhabi. She says she was detained for not being appropriately dressed, causing her to miss her connecting flight. But she places the blame for this detainment on American Airlines. Huh?
Dale Allen and his girlfriend are looking forward to a tropical vacation in Cancún. Unfortunately, they arrive at the airport too late and miss their flight. Wanting to leave immediately, they buy one-way tickets at the American Airlines counter. Allen is sure the agent said that the tickets cost $169 each — so why is his credit card charged $2,400?
If there’s one part of this site that’s magic, it’s our executive contacts. Just ask Edward Jackson, who was en route on a mission trip from Baltimore to Rio Negro, Brazil, when we cast a spell that helped him recover an American Airlines voucher.
When John Thompson lands in Washington D.C., he discovers that the last connecting flight to Boston has left without him. An American Airlines representative assures him not to worry — he will be put on a flight the next morning and his hotel will be covered for the night. So why is his request for reimbursement rejected?
Kathleen Mastergeorge says that she and her husband were “harassed” and “bullied” off their American Airlines flight by the lead flight attendant. She wants compensation for the cost of the flight. But we’re not going to help her get it.
When a hurricane ruins Evan Hasara’s honeymoon, he’s stuck with a $200 American Airlines cancellation fee. Can he get a
Judy Freedman was waiting in Chicago O’Hare Airport to board her American Airlines flight to Cleveland. Then the flight crew made a troubling announcement. The aircraft didn’t have a working restroom. And American Airlines wasn’t going to do anything about it — because it didn’t have to. The flight wasn’t required to have a restroom.
SSSS! Behold the four letters that you don’t ever want to see on your boarding pass. If you find the Secondary Security Screening Selection stamp on your ticket, you should know that the TSA agents will be treating you to an extra-thorough and specialized security screening. Lucky you!
But how, and by whom, are passengers selected for this additional form of screening? After Jo Freeman’s recent unpleasant close encounter of the TSA kind, she wants to know.
On her recent American Airlines flight, Patricia Simon was forced to endure the antics of a crowd of drunks on the plane. Now she wants to know if she can get a refund.
I know what American Airlines will say if I bring Simon’s case to it.
February saw yet another surge in consumer complaints, with American Airlines, United Airlines and Expedia leading.
James Ould’s airline schedule should mean that he’ll save a bundle on the carrier-imposed fees on his ticket. So why won’t American Airlines see things his way?
Winnie Lanoix’s mother dies before she can visit her in Fort Myers, Fla. But neither her online travel agent, JustFly, nor American Airlines, will refund her fare. Why not?
Verena Martin used Expedia to book flights to Europe for herself and her four-year-old son. But when she arrived at the airport, ready for departure, she discovered she hadn’t actually purchased the flights — though she had received an Expedia confirmation. Can we help?
Dov Hook wants a refund for change fees charged by American Airlines for a connection he didn’t make. But our advocates are not inclined to assist him because his situation is the result of his own errors.
Hook’s case is a warning to air travelers to avoid booking connecting flights on separate itineraries and to check in by the time indicated on one’s air ticket. And when traveling with small children or anyone with mobility issues, as Hook was, you need to allow yourself additional advance time to check in and make connections. Otherwise, as Hook discovered the hard way, you might be staying on the ground and on the hook for some hefty change fees.
Aron Szekely’s complaint stunned our advocates — but not in the way he had hoped. When American Airlines refused to allow his faithful dog on a flight to Japan, did this military man simply abandon the animal at the airport?
When Mike Thompson boarded his American Airlines flight, he tried to bring a piece of carry-on luggage aboard. The gate agent refused to allow him to do so and ultimately threw him off the flight.
Our advocates don’t generally hear again from consumers after we reject their cases. But when we told David Goldblum “no,” he didn’t give up.
At the end of his pilgrimage to San Sebastian, Spain, Adelino Alambra tried to check in for his flight home from Madrid to Baltimore. But British Airways told him that his ticket had already been used. Can we help him find out what happened to his ticket and get his money back?
Janice Hudson’s mother passes away, and she is forced to change her upcoming flight with American Airlines. Hudson provides proof of her death, but one year later, the airline has neglected to refund her change fee. Can our advocates help bring Hudson some solace after a tragic event?
Nona Novak’s vacation to Puerto Rico is disrupted when hurricane Maria shuts down her hotel. Why won’t American Airlines Vacations refund her trip?
I know a few people who are early for everything — there’s a good chance they were even born early. But the majority of us have been late for something in our lifetimes. When the thing that you’re late for is a flight, call the airline. Nathaniel Brewer didn’t — and it cost him.
All passengers were aboard William Kaighn’s American Airlines flight to Phoenix. The doors were secured, and they were waiting to push back from the jetway when the captain announced that everyone would have to deplane and board a different aircraft at another gate.
And then, Kaighn tells our advocates, an entirely different group of passengers boarded that plane, and after fuel was added, took off for the East Coast.
When Susan Kaufman’s husband takes a fall, she has to cancel her flight from Boston to Washington, D.C. Will American refund the tickets — or ignore her request for help?
Miranda Jennings Graham and her newly married husband, Weston, booked a honeymoon on Priceline to Tahiti, traveling via American Airlines from Dallas-Fort Worth to Los Angeles, where they had a connecting flight to Tahiti via Air Tahiti Nui.
Miranda Jennings Graham and her new husband, Weston, are today’s poster kids for a missed honeymoon. The Grahams booked their special vacation on Priceline to Tahiti, traveling via American Airlines from Dallas-Fort Worth to Los Angeles, where they had a connecting flight to Tahiti via Air Tahiti Nui.
When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea. Can our advocates help upgrade Ko’s experience with the world’s largest airline?
After a long flight delay, Jan Kleinman wants American Airlines to pay for her next vacation. But that’s not a reasonable expectation. What would be a fair resolution for both Kleinman and American Airlines?
Baris Evran’s story may sound familiar. The resolution will not.