If you have a seat on a plane, shouldn’t you also have a seat assignment?
AMERICAN AIRLINES
Laurie Spear’s travel agent tells her she’s booked on American Airlines. But it turns out she’s on British Airways and that leads to all kinds of problems. Who’s responsible, and how does she fix it?
When Elisabeth Haas took her window seat on an American Airlines flight from Orlando to Dallas earlier this year, she discovered a problem – a very big problem.
“I’m hoping you can help my son with a situation,” Brad Lessem wrote to me a few days ago.
Like many new parents, Marissa Maland travels with a stroller. Or, should I say traveled with one.
David Walters’ wife passes away before they can fly from Dallas to Midland, Texas. But when he asks his online travel agency for a refund, it refuses, saying the airline will only offer a credit. But dead passengers can’t use a flight credit — or can they?
Jennifer Johnson was relieved when American Airlines offered her $175 for out-of-pocket expenses after it misplaced her luggage on a flight from Los Angeles to Philadelphia last October. She was in town for a wedding, and needed to buy clothes and toiletries.
This is a picture of two flight attendants on American Airlines flight 590 from San Diego to Chicago on Mar 20th. They’re playing Angry Birds on an iPad in the galley.
Here’s a type of case that crosses my desk often, and to which I almost always say “no.” But should I?
John Frow pays for his airline tickets with $601 in credit. But then he has a bike accident and cancels his trip. When he makes an insurance claim, Access America turns him down, believing he didn’t suffer any financial loss. Now what?
An offer from American Airlines, which landed in Greg Nieberding’s “in” box last week, looked almost too good to be true.
When Rose Satz showed up at the luggage carousel in Baltimore after a recent American Airlines flight from Dallas, she found her almost-new American Tourister bag in bad shape.
About half an hour into the redeye flight from Maui to Los Angeles last Wednesday, the cabin lights abruptly flashed on. But that didn’t wake me up. It was the captain’s announcement that jarred me to alertness. “We’ve had a fire in the forward galley,” he said with the professional detachment you’d expect from an [...]
What does your airline owe you when your flight is delayed?
Maybe you’ve heard about the little dust-up between American Airlines and several online travel agencies, including Orbitz and Expedia.
Elliott is consumer advocate 
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