http://www.hertz.com
225 Brae Boulevard
Park Ridge, NJ 07656
(201) 307-2000
(800) 654-3131
How to get through to an operator press no keys. Wait for operator.
Overview
Hertz has a better-than-average reputation for customer service, although recent efforts to collect new fees from its drivers have made a dent in it. Still, the company does far better than many other car rental companies.
If you have a customer complaint, please read this before contacting the company.
Customer service resources
Primary e-mail
You can also try (888) 777-6095 and press 3 at first prompt
Primary contact
Brian Dickerson
Staff vice president, worldwide customer services administration
brian.dickerson@hertz.com
(201) 307-2000
Chief executive (*)
Mark P. Frissora
Chief Executive Officer
mark.frissora@hertz.com
(201) 307-2000
What others have to say about Hertz
Consumeraffairs.com
Epinions.com
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.
✓ Get the latest travel news, tips and commentary from Elliott’s E-Mail, the subversive newsletter from industry gadfly Christopher Elliott. You’ll travel like a pro. Sign up here. It’s free.
Sign up for my 
{ 4 comments… read them below or add one }
I use Hertz over 90% of the time when I need a rental car. I must say, that over the past 25+ years, I have never had a problem that wasn’t easily solved.
I read about all of these car rental problems that people have when they go various places, but I’ve been treated well. This year, I rented for the first time in Europe (UK) and again, Hertz was as seamless there as it is in the USA.
I’ve had a few problems with other companies, and considering they get very little of my business – and still are the ones with problems, that says a lot. To be fair, I have never had a problem with Avis or Budget either. I prefer Hertz, but my recommendation is to at least stick with the “big three”.
I prepaid for a car rental with Hertz, something that is relatively new. When my credit card bill arrived, there was an entry for what appeared to be a car rental in Oklahoma City, with a notation that the rental was Oklahoma City and the return was Oklahoma City, for dates 6/15 to 6/17. Issue: I’ve never been to Oklahoma City and I didn’t go anywhere June 15 and the amount billed was not an amount on any of my other Hertz reservations. When I called, they said the dates were the dates I had made the online reservation, the date it was processed and the amount, exclusive of taxes and other miscellany, that I had pre-paid. I think this is incredibly confusing! Why not use the dates/city of the actual reservation? Turned out not to be a problem and the customer service rep was very understanding, but they could have saved me and themselves some hassle by doing something that makes a little more sense.
On November 22/08 we booked online and received a confirmation number from Advantage Rent a car for a car rental in Toronto in July 2009.
Hertz bought out Advantage’s rights in April 2009.
Hertz decided not to honor any of the bookings that Advantage already had in place and Advantage did not demand they honor those bookings.
To top things off, nobody even had the consideration to let us know the reservation ceased to exist.
We have corresponded with Advantage who tell us it is no longer their responsibility and Hertz does not respond to our correspondence.
Confirm your confirmations before you go!!!
Sometime ago I had a flight from Philadlphia to Miami, and reserved a Hertz car at the Miami airport. It was a special rate… quite favorable. Due to storms, the flight was diverted to Ft. Lauderdale. At the Hertz desk in Ft. Lauderdale, they refused to honor the rate and quoted a very high (walk-up) rate. Only when I refused the rate, took his name to tell of my intentions to write to corporate headquarters, and began to make arrangements for a bus ride that shuttles between the the two airports did the agent give me a car at the original rate. At the time I was a Hertz Gold Card member. I thought that was shabby treatment.