Why won’t WOW air refund my canceled flight?
When Tiemi Washington’s airline cancels her flight from Paris to Reykjavik, Iceland, it promises her money back. Now she wants to know: Why won’t WOW Air refund my canceled flight?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Can he get a United Airlines waiver?
Thomas Pettit wants a change fee waiver from United Airlines. His grandson, who is in the military, can’t get leave during Petit’s visit to South Korea. And now Pettit wants to cancel his planned trip to Seoul. Can he negotiate a lower fee from the airline?
My EU 261 claim from WOW is “in process” — for six months
After WOW Air cancels Joseph Hopkins’ flight, he files a claim under EU 261, the European consumer protection regulation. It’s been almost six months and the claim is still “in process.” Where’s the money?
Please fix the name on my baby’s airline ticket, Expedia
When Expedia truncates her daughter’s name on an airline ticket, Melissa Cassill’s Greece vacation is in jeopardy. Will she be able to fly with her baby?
Will TripAdvisor refund me if the owner won’t?
Just before Deborah Williams checks into her vacation rental in Sanibel, Fla., the owner delivers some bad news: Her rate has tripled. Pay up immediately, or she can’t stay. Is there any way to save her Florida vacation?
Eurostar canceled my train and left us stranded in London
When Eurostar cancels Suzanne Kraft’s train from London to Paris, a company representative says her only option is to buy a new ticket. Turns out that’s wrong, and now the bills are piling up. Is she entitled to a refund — or any kind of compensation?
Norwegian Cruise Line reneges on its refund offer
When Ross Horrocks’ cruise goes bad, Norwegian offers him a full refund. Then the company withdraws the offer. Can it do that?
Vouchers are no good, SATA Azores Airlines! I want cash compensation!
When SATA Azores Airlines cancels Ardis Young’s flight, she asks the carrier for compensation under EU 261, the European consumer protection law. The airline responds with excuses — and flight vouchers. Is it shortchanging her?
Blindsided by a British Airways error! Will love conquer all?
Newlywed Mahim Lakhani is traveling to India to introduce his new wife to his family and to celebrate their wedding. But a British Airways error disrupts their plans. Find out how they overcome their honeymoon problems.
Why are these Spirit Airlines vouchers worth almost nothing?
When Allyson Englishman and her daughter surrender their seats on an overbooked Spirit Airlines flight, a representative promises them a voucher they can use for a future ticket. So why is the airline credit worth almost nothing?