Dead chickens and overflowing trash greet guest at dirty VRBO rental
When Terry Flores checks into her VRBO rental, she’s greeted by overflowing garbage and dead chickens. After cleaning up the mess, is she entitled to some kind of refund?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
My girlfriend is pregnant, but Sandals won’t refund our Caribbean vacation
Kevin Kordosky’s girlfriend is pregnant, but thanks to the Zika epidemic, they’ll have to cancel their Caribbean vacation. Can they get a refund?
Why won’t Celebrity Cruises cover my therapy bill?
After Marlene Nagy plunges off a waterfall, her cruise line agrees to cover medical expenses. But does that extend to her therapy bill?
My hotel in San Juan closed after the hurricane. Why won’t American Airlines Vacations offer a refund?
Nona Novak’s vacation to Puerto Rico is disrupted when hurricane Maria shuts down her hotel. Why won’t American Airlines Vacations refund her trip?
WOW Air, where’s my compensation for that 14-hour delay?
After a 14-hour delay on WOW Air, Rachael Lopez thinks she’s entitled to some compensation. WOW disagrees. Who’s right?
After husband’s fall, will American offer a refund?
When Susan Kaufman’s husband takes a fall, she has to cancel her flight from Boston to Washington, D.C. Will American refund the tickets — or ignore her request for help?
A canceled British Airways flight to London and confusing claim
After Vueling cancels John McDonnell’s flight, he tries to file a claim for compensation. But wait! British Airways issued his ticket. So who should pay?
Construction noise ruined my Sandals vacation in Barbados
When Lisa Chiarello’s Sandals vacation is ruined by construction noise, the resort offers two “free” nights. Is she entitled to more?
My Puerto Rico hotel is closed for repairs, but Expedia won’t offer a refund
Kolby Harold’s hotel in San Juan closes for repairs after a hurricane. Why won’t Expedia refund her vacation?