Hey TAR Airlines, where’s my ticket refund?
TAR Airlines offers Michael Fried a refund or a generous credit after it cancels his friend’s flight. Why won’t it do what it promised?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
I canceled my reservation for a full refund — so why did Sleep-Inn charge me $400?
When Robert Williams cancels his reservation at a Sleep Inn through Travelocity, he receives a verification — but no money. What gives?
It has been four months — where is my reimbursement check from Iberia?
When Iberia Airlines promises Susie Burton compensation for her lost luggage, she waits. And waits. And waits. Four months later, she calls our advocacy team. Can they help?
Shut out of my inn in Montreal
When Paul Nahass’ son is locked out of a bed-and-breakfast in Montreal, he’s forced to find alternate accommodations. Can he get a refund for his new hotel?
I thought I was paying for checked luggage, not priority boarding
When Mary Lou Hartline buys an American Airlines ticket, she inadvertently pays extra for priority boarding instead of checked bags. Can she undo the mistake?
Porter Airlines offered me two “free” nights at a hotel, but I just wanted to go home
After Evelyn Morton’s Porter Airlines flight from Toronto to Washington, D.C., is canceled, the airline offers to put her in a hotel for two days. She has a better idea, but will Porter go for it?
Why won’t travel insurance cover my flight delay?
AXA Assistance USA promises John Schwegel that it will cover the cost of a ticket home after his flight is delayed. But then it doesn’t. How do you persuade AXA to change its mind?
I sent Amoma my bank information, but it won’t issue my refund
Greg Burton books a room well in advance through Amoma for a trip to celebrate his and his wife’s anniversary, but they find their daughter is going to have a baby — during their trip. He cancels and Amoma promises him a refund, but won’t process it without information Burton can’t provide. Can we help?
Hello, relaxation? Not with this Booking.com reservation
Vivian Mello’s vacation rental in Maui is uninhabitable. So why won’t Booking.com refund her money?
Accidentally booked 10 nonrefundable nights instead of one on Expedia
Roland Tognazzini pushes the wrong key when he reserves a room through Expedia and ends up with nine extra unwanted rooms. They’re nonrefundable. Is there any way to fix the error?