Why won’t Celebrity Cruises cover my therapy bill?
After Marlene Nagy plunges off a waterfall, her cruise line agrees to cover medical expenses. But does that extend to her therapy bill?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
My hotel in San Juan closed after the hurricane. Why won’t American Airlines Vacations offer a refund?
Nona Novak’s vacation to Puerto Rico is disrupted when hurricane Maria shuts down her hotel. Why won’t American Airlines Vacations refund her trip?
WOW Air, where’s my compensation for that 14-hour delay?
After a 14-hour delay on WOW Air, Rachael Lopez thinks she’s entitled to some compensation. WOW disagrees. Who’s right?
After husband’s fall, will American offer a refund?
When Susan Kaufman’s husband takes a fall, she has to cancel her flight from Boston to Washington, D.C. Will American refund the tickets — or ignore her request for help?
A canceled British Airways flight to London and confusing claim
After Vueling cancels John McDonnell’s flight, he tries to file a claim for compensation. But wait! British Airways issued his ticket. So who should pay?
Construction noise ruined my Sandals vacation in Barbados
When Lisa Chiarello’s Sandals vacation is ruined by construction noise, the resort offers two “free” nights. Is she entitled to more?
My Puerto Rico hotel is closed for repairs, but Expedia won’t offer a refund
Kolby Harold’s hotel in San Juan closes for repairs after a hurricane. Why won’t Expedia refund her vacation?
I canceled my airline ticket within 24 hours. Where’s my refund?
When Ahmed Abdulrahim cancels a flight within 24 hours of booking it, he assumes he’ll have the money soon. Months later, he’s still waiting. Can his airline issue his refund?
Can Palladium Travel Club keep my $8,174?
Rowena Cruz buys a membership in Palladium’s travel club but almost immediately regrets the decision. Why won’t the company refund her $8,174?