After a rough start to her Galapagos vacation, she can’t get an unused ticket refund
Victoria Ramirez’ Galápagos Islands vacation gets off to two false starts. Why won’t her online travel agent offer an unused ticket refund?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Delta downgraded me on my flight with no refund. P.S.: I’m in a wheelchair.
Beth Warner has a complaint I hear too often: “Delta downgraded me on my flight.” To make matters worse, she’s in a wheelchair. And to make matters even worse, they seated her next to a bathroom. Does she deserve some kind of refund?
A downgrade from business class to economy on SATA Air, but no refund
SATA Airlines downgrades Lawrence Hughes from business class to economy class on a flight from Porto, Portugal, to Boston. A representative promises a refund. Where is it?
Can I get a refund for an Airbnb rental in a ‘bad’ neighborhood?
Madeline Gaffney leaves her Airbnb rental after she discovers it’s in a crime-ridden neighborhood. Can she get a refund?
Why can’t JustFly.com just fix my ticket to Australia?
An unexpected cancellation of her domestic flight puts Janice Malvey’s Australia vacation in jeopardy. But who should fix the problem? And is there time to do it before she leaves? Why won’t JustFly fix her ticket?
You’ll never believe what Turkish Airlines did with this refund request
After Reza Alborz’s father dies, there’s almost no chance he can fly back to Iran to visit his family. Would Turkish Airlines consider refunding the plane tickets his mother bought?
My husband is in the ER. Why do I have to pay this $850 ticket change fee?
Sunita Gupta’s husband makes a detour to the ER shortly before his Virgin Atlantic flight. She cancels their tickets but must pay $850 to reschedule a future flight to a random date. What are the chances of a refund?
Two days in sick bay cost me $5,929. Why won’t my travel insurance pay?
Oceania hands Murray Cohen a bill for $5,929 after he’s hospitalized on a Mediterranean cruise. Why is his travel insurance company dragging its feet on his claim?
I’d like my carrier-imposed fees back, please
James Ould’s airline schedule should mean that he’ll save a bundle on the carrier-imposed fees on his ticket. So why won’t American Airlines see things his way?