Please fix the name on my baby’s airline ticket, Expedia
When Expedia truncates her daughter’s name on an airline ticket, Melissa Cassill’s Greece vacation is in jeopardy. Will she be able to fly with her baby?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Will TripAdvisor refund me if the owner won’t?
Just before Deborah Williams checks into her vacation rental in Sanibel, Fla., the owner delivers some bad news: Her rate has tripled. Pay up immediately, or she can’t stay. Is there any way to save her Florida vacation?
Eurostar canceled my train and left us stranded in London
When Eurostar cancels Suzanne Kraft’s train from London to Paris, a company representative says her only option is to buy a new ticket. Turns out that’s wrong, and now the bills are piling up. Is she entitled to a refund — or any kind of compensation?
Norwegian Cruise Line reneges on its refund offer
When Ross Horrocks’ cruise goes bad, Norwegian offers him a full refund. Then the company withdraws the offer. Can it do that?
Vouchers are no good, SATA Azores Airlines! I want cash compensation!
When SATA Azores Airlines cancels Ardis Young’s flight, she asks the carrier for compensation under EU 261, the European consumer protection law. The airline responds with excuses — and flight vouchers. Is it shortchanging her?
Blindsided by a British Airways error! Will love conquer all?
Newlywed Mahim Lakhani is traveling to India to introduce his new wife to his family and to celebrate their wedding. But a British Airways error disrupts their plans. Find out how they overcome their honeymoon problems.
Why are these Spirit Airlines vouchers worth almost nothing?
When Allyson Englishman and her daughter surrender their seats on an overbooked Spirit Airlines flight, a representative promises them a voucher they can use for a future ticket. So why is the airline credit worth almost nothing?
Involuntary downgrade on American Airlines. Can she get her miles back?
Patricia Wollensak books business-class tickets on American Airlines from Chicago to Rome, redeeming 135,000 AAdvantage miles for the tickets. But right before her flight, American downgrades her to economy class. Is an $800 voucher enough compensation?
Hertz charged him an extra $102 for fuel he already bought — or did it?
When Jordan Smith returns his Hertz rental, his receipt indicates a full tank. So why is the company charging him $102 for fuel? And is there a way to reverse the charge?
A health crisis, a missed vacation and no chance at a refund?
Just before their Grand Cayman vacation, Tim Kersten’s wife suffers a miscarriage. Although their tour operator promises “a credit” for their missed vacation, it quickly reverses course. Will they get no refund?