Can Hotwire just surprise me with this resort fee?
When Thomas Stack books a hotel room, his online agency fails to disclose an important mandatory surcharge. What happened to this Hotwire resort fee?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Denied boarding by Delta Air Lines twice — can you help me get a refund?
Delta Air Lines denies James Rees’ wife boarding, blaming a “system error.” The second time, a representative makes her husband buy a new ticket from Detroit to Puerto Vallarta, Mexico. How did that happen — and are they entitled to a refund?
The road to my VRBO rental washed away. Why can’t I get a refund?
Linda Robinson’s VRBO rental is unreachable after the road washes away during a storm. But is her booking protected by the company’s “book with confidence” guarantee?
No air-conditioning in her Mexican hotel. Will Booking refund her stay?
Yasmin Maniar’s hotel room in Mexico isn’t what she expected. But should Booking refund it?
I want a refund for this canceled Priceline reservation!
Davy Bass wants a refund for his canceled Priceline reservation. He says that he paid $314 and the company gave him nothing in return. But is his request reasonable?
Level Airlines promised to cover her expenses after an emergency landing. Then it stalled.
After Brenda Barnhart’s Level Airlines flight makes an emergency landing, the discount carrier offers to refund her costs to get home. Then it stalls. Can she get her money back?
Why won’t Expedia refund our missing flight leg?
When Jerard Jose and his wife show up at the airport in Paris for their flight home to Orlando, they’re in for a little surprise. They have no tickets. Eventually, they buy new ones, but their Expedia refund drama is far from over.
Will American do a good deed for these Boy Scouts?
Boy Scout Troop 130 from Morehead City, N.C., is supposed to fly to New Mexico for a stay at Philmont Scout Ranch. But wildfires in New Mexico make their plans go up in smoke. Will American Airlines help?
What should I do about this Dollar car reservation problem?
After Daniel Nevin’s Dollar car reservation problem, which includes having to spend an extra night in Orlando, he wants a full refund. But is he entitled to one?
She wants flight refund help, but Aer Lingus refuses
Caitlin McNulty wants flight refund help after a lengthy delay on a trip from Dublin to Chicago. Aer Lingus won’t cut her a check, despite promises. What’s wrong with her request?