United Airlines approved his colleague’s refund — but what about his?
After a flight delay from Portugal, James Tate’s fellow passenger and colleague receives a $700 check from United Airlines. But why doesn’t he get a United refund as well?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Here’s how to untangle an airfare and trip insurance mess
Marilyn Weaver books Jet2.com tickets to fly from Manchester, England, to Rhodes, Greece. Then the surprise charges from the airline begin. Can our advocates help her sort this out?
Her airline canceled her leg, but Expedia won’t refund it
Expedia won’t refund part of Susan Long’s airline ticket and she needs our help. The contract is clear, but maybe her online agency is confused.
Warning: Never cancel nonrefundable tickets expecting a refund
When Sridhar Jujala cancels his nonrefundable tickets, he thinks British Airways will offer a full refund. But it doesn’t. Is there a way to clear up this misunderstanding and get some of his money back?
This Travel Up problem is really bringing him down
Michael Donato has a Travel Up problem — and it’s bringing him down. He booked a nonrefundable hotel room in Florida through the site. Then a spring storm blew up his vacation plans. Can he still get a refund?
What happens when Holland America changes my port?
When Holland America changes the port for a Chilean cruise, Robert Houston and his wife have to scramble to change their tickets. Should the cruise line help them, or are they on their own?
This Budget rental is on the wrong side of the island
Something’s wrong with Shawn Messonnier’s car: His Budget rental is on the wrong side of the island. The car rental company’s fix is less than ideal. It wants him to pay $500, plus “mandatory” roadside assistance and insurance. Is there any hope for a refund?
Why won’t WOW air refund my canceled flight?
When Tiemi Washington’s airline cancels her flight from Paris to Reykjavik, Iceland, it promises her money back. Now she wants to know: Why won’t WOW Air refund my canceled flight?
Can he get a United Airlines waiver?
Thomas Pettit wants a change fee waiver from United Airlines. His grandson, who is in the military, can’t get leave during Petit’s visit to South Korea. And now Pettit wants to cancel his planned trip to Seoul. Can he negotiate a lower fee from the airline?
My EU 261 claim from WOW is “in process” — for six months
After WOW Air cancels Joseph Hopkins’ flight, he files a claim under EU 261, the European consumer protection regulation. It’s been almost six months and the claim is still “in process.” Where’s the money?