What should I do about this Dollar car reservation problem?
After Daniel Nevin’s Dollar car reservation problem, which includes having to spend an extra night in Orlando, he wants a full refund. But is he entitled to one?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
She wants flight refund help, but Aer Lingus refuses
Caitlin McNulty wants flight refund help after a lengthy delay on a trip from Dublin to Chicago. Aer Lingus won’t cut her a check, despite promises. What’s wrong with her request?
Delayed on Hawaiian Airlines. Where’s my compensation?
Robert Brook’s flight is delayed on Hawaiian Airlines. Where’s the compensation the carrier promised him two months ago?
When will this Expedia ticket refund happen?
After Irwin Grams’ sister dies, he cancels his flight to Rome. Alitalia refunds one ticket. What about the other one? This Expedia ticket refund case promises to test his patience — and mine.
My mom’s in a wheelchair. Why can’t I sit with her, American Airlines?
Why won’t American Airlines allow Bo Bao to sit with his mother, who uses a wheelchair, on a flight from Dallas to Paris and back? I find the answer.
United Airlines approved his colleague’s refund — but what about his?
After a flight delay from Portugal, James Tate’s fellow passenger and colleague receives a $700 check from United Airlines. But why doesn’t he get a United refund as well?
Here’s how to untangle an airfare and trip insurance mess
Marilyn Weaver books Jet2.com tickets to fly from Manchester, England, to Rhodes, Greece. Then the surprise charges from the airline begin. Can our advocates help her sort this out?
Her airline canceled her leg, but Expedia won’t refund it
Expedia won’t refund part of Susan Long’s airline ticket and she needs our help. The contract is clear, but maybe her online agency is confused.
Warning: Never cancel nonrefundable tickets expecting a refund
When Sridhar Jujala cancels his nonrefundable tickets, he thinks British Airways will offer a full refund. But it doesn’t. Is there a way to clear up this misunderstanding and get some of his money back?
This Travel Up problem is really bringing him down
Michael Donato has a Travel Up problem — and it’s bringing him down. He booked a nonrefundable hotel room in Florida through the site. Then a spring storm blew up his vacation plans. Can he still get a refund?