No air-conditioning in her Mexican hotel. Will Booking refund her stay?
Yasmin Maniar’s hotel room in Mexico isn’t what she expected. But should Booking refund it?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
I want a refund for this canceled Priceline reservation!
Davy Bass wants a refund for his canceled Priceline reservation. He says that he paid $314 and the company gave him nothing in return. But is his request reasonable?
Level Airlines promised to cover her expenses after an emergency landing. Then it stalled.
After Brenda Barnhart’s Level Airlines flight makes an emergency landing, the discount carrier offers to refund her costs to get home. Then it stalls. Can she get her money back?
Why won’t Expedia refund our missing flight leg?
When Jerard Jose and his wife show up at the airport in Paris for their flight home to Orlando, they’re in for a little surprise. They have no tickets. Eventually, they buy new ones, but their Expedia refund drama is far from over.
Will American do a good deed for these Boy Scouts?
Boy Scout Troop 130 from Morehead City, N.C., is supposed to fly to New Mexico for a stay at Philmont Scout Ranch. But wildfires in New Mexico make their plans go up in smoke. Will American Airlines help?
What should I do about this Dollar car reservation problem?
After Daniel Nevin’s Dollar car reservation problem, which includes having to spend an extra night in Orlando, he wants a full refund. But is he entitled to one?
She wants flight refund help, but Aer Lingus refuses
Caitlin McNulty wants flight refund help after a lengthy delay on a trip from Dublin to Chicago. Aer Lingus won’t cut her a check, despite promises. What’s wrong with her request?
Delayed on Hawaiian Airlines. Where’s my compensation?
Robert Brook’s flight is delayed on Hawaiian Airlines. Where’s the compensation the carrier promised him two months ago?
When will this Expedia ticket refund happen?
After Irwin Grams’ sister dies, he cancels his flight to Rome. Alitalia refunds one ticket. What about the other one? This Expedia ticket refund case promises to test his patience — and mine.
My mom’s in a wheelchair. Why can’t I sit with her, American Airlines?
Why won’t American Airlines allow Bo Bao to sit with his mother, who uses a wheelchair, on a flight from Dallas to Paris and back? I find the answer.