Do we really have to pay $4,000 for the airline’s mistake?
Bridget Burke’s family vacation to Greece goes off the rails when someone cancels her tickets home. Now she’s asking if she has to pay for the airline’s mistake.
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
If you want a refundable hotel reservation, make sure to book one
Malka Mandel cancels, what she believes to be, a refundable hotel reservation on Priceline. Then she tries to un-cancel it after finding out it isn’t refundable and losing a credit card dispute. Is there any way to restore her hotel reservation?
Frontier canceled the flight — so where is my refund?
When Frontier Airlines cancels Audra Singer’s flight to Cleveland, it offers to pay for her new ticket to her destination. Two months have gone by. Where’s her money?
After a Booking.com price error, am I stuck with this room?
The rate for Carrie Cleveland’s apartment in Brooklyn is $125 a night, not the $46 to which she agreed when she made the reservation. Her online agency gives her one choice: pay the new rate. What can she do about this Booking.com price error?
What is FlixBus and why did it leave them stranded?
After FlixBus cancels three of his rides, Martin Yeung wants the company to cover his expenses. But does the contract allow that?
I was bumped by WOW Air — so where is my refund?
More than a year ago, Robert Weinper and his daughter were bumped by WOW Air on their return flight from Paris to Toronto. The airline promised 400 euros each as compensation but never sent the check. What’s the hold-up?
This ticket credit is worthless! Can you help me?
When Maureen Cosentino flies from Dublin to Chicago, the airline removes one of her much-needed extra seats. In return, it refunds the seat, gives her a ticket credit she can’t use and an apology. But is that enough?
Can Hotwire just surprise me with this resort fee?
When Thomas Stack books a hotel room, his online agency fails to disclose an important mandatory surcharge. What happened to this Hotwire resort fee?
Denied boarding by Delta Air Lines twice — can you help me get a refund?
Delta Air Lines denies James Rees’ wife boarding, blaming a “system error.” The second time, a representative makes her husband buy a new ticket from Detroit to Puerto Vallarta, Mexico. How did that happen — and are they entitled to a refund?
The road to my VRBO rental washed away. Why can’t I get a refund?
Linda Robinson’s VRBO rental is unreachable after the road washes away during a storm. But is her booking protected by the company’s “book with confidence” guarantee?