The Travel Troubleshooter Archives

Air France canceled Liga Aldins' flight from Boston to Paris last spring and she wants a refund. So what's going on here?

Air France canceled my flight, so where is my refund?

January 22, 2024June 9, 2021 by Christopher Elliott

Is it possible to get a refund for an annual travel insurance policy that you couldn't use during the pandemic? That's today's question.

If you didn’t use your annual travel insurance policy, is a refund possible?

January 22, 2024May 31, 2021 by Christopher Elliott

The pandemic led to a canceled National Parks tour for this traveler, so why won't Insight Vacations give her a refund? Let's take a look.

The pandemic canceled my National Parks tour. Where’s my refund?

January 22, 2024May 24, 2021 by Christopher Elliott

This traveler expected Booking com to send her security deposit refund within 30 days after check out of her vacation rental. So where is it?

How long do I need to wait for my refund from Booking com?

January 22, 2024May 17, 2021 by Christopher Elliott

Because of the pandemic, Erin Parisi's tour operator canceled her yoga retreat last year. Does she have to accept the rescheduled trip?

The pandemic canceled my yoga retreat! Why can’t I get a refund?

January 22, 2024May 10, 2021 by Christopher Elliott

Is there any way to get a refund for a nonrefundable hotel during the pandemic? This traveler has $592 riding on the answer.

How can I get a refund for this nonrefundable hotel during the pandemic?

January 22, 2024April 26, 2021 by Christopher Elliott

When Royal Caribbean cancels Rich Kanuchok's voyage to New England and Canada, it promises him a 125 percent cruise credit. So where is it?

Where is the 125 percent cruise credit Royal Caribbean promised me?

January 22, 2024April 12, 2021 by Christopher Elliott

The coronavirus forced Pacific Holidays to cancel this traveler's tour -- so where is her refund? That's what we'll investigate today.

Will I ever see my refund from Pacific Holidays?

January 22, 2024March 29, 2021 by Christopher Elliott

Ruben Nieto is trying to fix his flight on Priceline. The online travel agency won't help him unless he pays a change fee. What can he do about this Priceline flight change?

What can I do about this Priceline flight change?

July 19, 2024July 31, 2020 by Christopher Elliott

Anna Weinstein wants a refund for a dirty ski resort rental that she rejected upon arrival. Can Vrbo, the site through which she booked the condo, help her?

This is a dirty ski resort rental! I want a refund

January 26, 2024September 13, 2019 by Christopher Elliott

Anna Weinstein wants a refund for a dirty ski resort rental that she rejected upon arrival. Can Vrbo, the site through which she booked the condo, help her — or does she need a consumer advocate?

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