The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Benedict Valenti’s wife’s luggage is lost — and then found — by Iberia Airlines. In the interim, she buys $495 worth of clothing and toiletries. Why is the airline balking at reimbursing her?
When Alitalia loses Jeffrey Reed’s luggage, it promises to pay him $1,579. But four months later, he’s still waiting.
After Vivian Pisano experiences a 10-hour Greyhound bus delay, the motorcoach operator leaves her waiting for a refund. It’s been weeks since her bus trip to nowhere. Maybe it’s time to call a consumer advocate.
Erin Vuono just wants an Air India flight refund. Her online travel agent, Travelocity, can’t help her. Can this consumer advocate help?
When Jet Airways cancels Ariel Reyes’ flight from Paris to Mumbai, the airline offers $1,360 under EC 261, the European airline consumer protection regulation. But two months later, Reyes is still waiting.
Bridget Burke’s family vacation to Greece goes off the rails when someone cancels her tickets home. Now she’s asking if she has to pay for the airline’s mistake.
Malka Mandel cancels, what she believes to be, a refundable hotel reservation on Priceline. Then she tries to un-cancel it after finding out it isn’t refundable and losing a credit card dispute. Is there any way to restore her hotel reservation?
When Frontier Airlines cancels Audra Singer’s flight to Cleveland, it offers to pay for her new ticket to her destination. Two months have gone by. Where’s her money?
The rate for Carrie Cleveland’s apartment in Brooklyn is $125 a night, not the $46 to which she agreed when she made the reservation. Her online agency gives her one choice: pay the new rate. What can she do about this Booking.com price error?
After FlixBus cancels three of his rides, Martin Yeung wants the company to cover his expenses. But does the contract allow that?
