Leslie Hillandahl and her husband received an unpleasant surprise when they tried to check in for their return flight from Italy. Their son, who had recently turned two was now too old to be a lap child. He would need his own seat — at an additional cost of $4,000.
The couple paid the fee and flew home. But Hillandahl wants a refund. Read more “How old is too old to be a lap child? It cost this couple $4,000 to find out.”
Johnna Keen’s story of her return flight is a cautionary tale about ticket change fees and airline logic. But mostly, it shows that people don’t trust anything they see anymore, when it comes to travel. And that could be an even bigger problem. Read more “If Expedia says your return flight costs $1,668, believe it. Otherwise this could happen to you.”
Want to start an argument? Tell your travel companion you won’t be arriving two hours before your flight.
Go on, try it. I’ll be right here. Read more “How early should you get to the airport? Here’s the answer”
If it seems as if airlines are getting away with more passenger-unfriendly behavior, maybe it’s because they are.
The Aviation Consumer Protection Division of the Department of Transportation (DOT), which is responsible for enforcing federal consumer-protection regulations, is on track to punish significantly fewer airlines this year, issuing 18 consent orders for $3.1 million in civil penalties. By comparison, the DOT had 29 orders worth $6.4 million for 2016, which included a $1.6 million fine against American Airlines for violating its tarmac delay rules handed down in mid-December. Barring a last-minute flurry of penalties, 2017 will be a much quieter year for the department. Read more “The DOT has fined fewer airlines this year. Should you be worried?”
It almost happened.
American Airlines’ three-year losing streak came within just one case of being broken by United Airlines in October as overall complaints jumped 56 percent from a year ago. Read more “Shocker! United Airlines complaints surge, almost overtaking American Airlines in November”