In record month for complaints, airline grievances take off

The number of consumer complaints soared to an all-time high in June, with the airline industry providing most of the lift. Read more “In record month for complaints, airline grievances take off”

American Airlines still tops our complaints list, but here comes United

Our May complaint numbers are out and they show a tightening race between American Airlines, which has received them most complaints since we’ve been keeping lists, and United Airlines. Read more “American Airlines still tops our complaints list, but here comes United”

How to make United Airlines keep its promises

You could almost hear a collective groan from the traveling public last week when United Airlines CEO Oscar Munoz promised a congressional hearing that his airline would “do better” in the wake of the David Dao dragging incident.

Better than what, exactly? Read more “How to make United Airlines keep its promises”

United Airlines complaints surge as April grievances lose altitude

April was a good news-bad news month for reader complaints. Our number of grievances fell to 291, the lowest level since February. But one company outperformed the group, and the reason is obvious. Read more “United Airlines complaints surge as April grievances lose altitude”

What all the recent United Airlines headlines may mean for travelers

Now that the dust has almost settled from United Airlines’ infamous passenger-expulsion incident, travelers are left with several important and largely unanswered questions about how this kerfuffle will change air travel — if it does at all. Read more “What all the recent United Airlines headlines may mean for travelers”

March complaints approach record as American Airlines extends lead

It was another busy month for complaints. Readers filed 337 grievances, just a few cases shy of our record 342 complaints received last August. Read more “March complaints approach record as American Airlines extends lead”

My seat upgrade disappeared, but Lufthansa kept my money

All Ronald LaPedis wants to do is fly from San Francisco to Bangalore, India, in relative comfort. But a codesharing upgrade nightmare threatens to send him to the back of the plane. Read more “My seat upgrade disappeared, but Lufthansa kept my money”

Forced to “upgrade” on a United Airlines flight – is this deceptive?

Barbara Acosta was duped by United Airlines.

“A colleague and I traveled from Washington to Albuquerque for a conference last week,” she says. “Our tickets were already paid for, but when we went to check in online a few hours before our flight, we were told the economy seats were all taken. We were forced to pay an extra $29 each for Economy Plus seats.” Read more “Forced to “upgrade” on a United Airlines flight – is this deceptive?”

OK, now airlines have gone too far (or have they?)

Just when you thought you’d seen it all, they’ve done it again.

Here’s the latest outrage, courtesy of Josh Dare. He booked five tickets to Europe on United Airlines (sigh, yes — United Airlines) and then had the audacity to purchase a sixth ticket using points earned through his credit card.

Well, no one’s perfect.
Read more “OK, now airlines have gone too far (or have they?)”

Stop the presses! United Airlines removes a fee

That’s no typo. United Airlines actually removed a fee.

Really! It did!
Read more “Stop the presses! United Airlines removes a fee”