Stop the presses! United Airlines removes a fee November 15, 2015 by Christopher Elliott That’s no typo. United Airlines actually removed a fee. Really! It did! Read more
Do seductive frequent flier programs hurt competition? September 16, 2023March 14, 2015 by Christopher Elliott … Read more
Furious at United because she missed her best friend’s funeral September 14, 2023March 10, 2015 by Christopher Elliott … Read more
What can a Benedictine monk teach United Airlines about customer service? A lot September 15, 2023January 6, 2015 by Christopher Elliott … Read more
Caught between United, Expedia and a useless ticket to Fort Lauderdale September 15, 2023December 8, 2014 by Christopher Elliott … Read more
Should United Airlines pay for its mistake – or should I? August 23, 2023September 19, 2014 by Christopher Elliott … Read more
Is this enough compensation for being locked in the bathroom? September 21, 2023September 16, 2014 by Christopher Elliott … Read more
Hey United, where’s the refund you promised for our rental car? August 31, 2023September 2, 2014 by Christopher Elliott … Read more
No “low” fare guarantee at United Airlines – plus, they’re rude! September 13, 2023July 21, 2014 by Christopher Elliott … Read more
Caught in a loop with Expedia July 4, 2014 by Christopher Elliott When Peter Hodges’ flight to Norway is canceled, United promises him a prompt refund. But three months later, the airline still has his $2,086. What gives? Read more