Johnna Keen’s story of her return flight is a cautionary tale about ticket change fees and airline logic. But mostly, it shows that people don’t trust anything they see anymore, when it comes to travel. And that could be an even bigger problem. “If Expedia says your return flight costs $1,668, believe it. Otherwise this could happen to you.”
Want to start an argument? Tell your travel companion you won’t be arriving two hours before your flight.
Go on, try it. I’ll be right here. “How early should you get to the airport? Here’s the answer”
If it seems as if airlines are getting away with more passenger-unfriendly behavior, maybe it’s because they are.
The Aviation Consumer Protection Division of the Department of Transportation (DOT), which is responsible for enforcing federal consumer-protection regulations, is on track to punish significantly fewer airlines this year, issuing 18 consent orders for $3.1 million in civil penalties. By comparison, the DOT had 29 orders worth $6.4 million for 2016, which included a $1.6 million fine against American Airlines for violating its tarmac delay rules handed down in mid-December. Barring a last-minute flurry of penalties, 2017 will be a much quieter year for the department. “The DOT has fined fewer airlines this year. Should you be worried?”
It almost happened.
American Airlines’ three-year losing streak came within just one case of being broken by United Airlines in October as overall complaints jumped 56 percent from a year ago. “Shocker! United Airlines complaints surge, almost overtaking American Airlines in November”
When Susan Chibnall and her husband cancel their tickets to Switzerland, United Airlines promises them they can use their credit for a year. So why have their tickets expired? “My United Airlines tickets expired — can you make them unexpire?”