No, I didn’t want to buy United Airlines Promotion Bundle!

Mary Bradley selects her seats on her upcoming United flight but is confused by the confirmation that she soon receives. She is sure that she didn’t purchase anything called “United Airlines Promotion Bundle,” so why is she being charged for it? Read more “No, I didn’t want to buy United Airlines Promotion Bundle!”

United Airlines holds plane so passenger can say goodbye to his dying mother

Kerry Drake’s mother was dying. She’d suffered from rheumatoid arthritis for decades and the drugs used to treat her condition had decimated her immune system. One morning his brother called him to say her time had come. Drake caught the next United Airlines flight from San Francisco, where he works for the federal government, to Lubbock, Texas, via Houston.

“I knew this itinerary was a risk because the stopover in Houston was only about 40 minutes, and my connecting flight was the last flight to Lubbock that day,” he says. “But I needed to get there as soon as possible, so I took the risk.”
Read more “United Airlines holds plane so passenger can say goodbye to his dying mother”

United Airlines says I was a “no-show.” I say I was bumped. Who’s right?

United Airlines says Sean Keegan missed his flight. Keegan says United bumped him.

Who’s right? Keegan wants our advocates to make the call. Read more “United Airlines says I was a “no-show.” I say I was bumped. Who’s right?”

United Airlines called me a no-show, but I was on the flight!

Bernadine Fong enjoyed the outbound portion of her round-trip flight from San Francisco to Newark without incident. But her return trip is a different story. At check-in, United Airlines informs a stunned Fong that she had been a no-show for that original flight. As a result, her ticket home has been canceled. Can we fix this flight fiasco? Read more “United Airlines called me a no-show, but I was on the flight!”

Here’s why it’s important to read those confirmation emails

Barbara Smidt booked two tickets to Australia to celebrate a special birthday with her husband. But as they were excitedly putting the final touches on this trip, they were shocked to discover that United Airlines had no record of Stephen Smidt ever having a ticket. So what do the confirmation emails say? Read more “Here’s why it’s important to read those confirmation emails”