Kerry Drake’s mother was dying. She’d suffered from rheumatoid arthritis for decades and the drugs used to treat her condition had decimated her immune system. One morning his brother called him to say her time had come. Drake caught the next United Airlines flight from San Francisco, where he works for the federal government, to Lubbock, Texas, via Houston.
Johna Keen’s story of his return flight is a cautionary tale about ticket change fees and airline logic. But mostly, it shows that people don’t trust anything they see anymore, when it comes to travel. And that could be an even bigger problem.
United Airlines. When Susan Chibnall and her husband cancel their tickets to Switzerland, United Airlines promises them they can use their credit for a year. So why have their tickets expired?
Our May complaint numbers are out and they show a tightening race between American Airlines, which has received them most complaints since we’ve been keeping lists, and United Airlines.
You could almost hear a collective groan from the traveling public last week when United Airlines CEO Oscar Munoz promised a congressional hearing that his airline would “do better” in the wake of the David Dao dragging incident.
Better than what, exactly?
Now that the dust has almost settled from United Airlines’ infamous passenger-expulsion incident, travelers are left with several important and largely unanswered questions about how this kerfuffle will change air travel — if it does at all.
All Ronald LaPedis wants to do is fly from San Francisco to Bangalore, India, in relative comfort. But a codesharing upgrade nightmare threatens to send him to the back of the plane.
Barbara Acosta was duped by United Airlines. When she checked in, she had to upgrade to economy plus seats because economy seats were gone.
Just when you thought you’d seen it all, they’ve done it again.
Here’s the latest outrage, courtesy of Josh Dare. He booked five tickets to Europe on United Airlines (sigh, yes — United Airlines) and then had the audacity to purchase a sixth ticket using points earned through his credit card.
Well, no one’s perfect.
