How our company contacts help travel agents, too

We don’t just help travelers here — our company contacts help travel agents, too.

Consider the recent case of Peggy Brumley, a travel advisor who used our United Airlines company contacts to fix a seemingly unfixable problem. Read more “How our company contacts help travel agents, too”

He wants United Airlines to pay his EU 261 claim. But should it?

Michael McDonald wants United Airlines to pay his EU 261 claim. Why? The airline canceled his United Airlines flight from Frankfurt, Germany, to Dulles International Airport and then rebooked him for the next day. Can we help? Read more “He wants United Airlines to pay his EU 261 claim. But should it?”

Help, my United Airlines flight doesn’t exist. How about a refund?

When Doreen Naumann tries to check in to leave Koror in the Republic of Palau, she discovers that her United Airlines flight doesn’t exist. But after Naumann has to spend an extra week on Koror, United won’t refund her additional expenses. Read more “Help, my United Airlines flight doesn’t exist. How about a refund?”

No, I didn’t want to buy United Airlines Promotion Bundle!

Mary Bradley selects her seats on her upcoming United flight but is confused by the confirmation that she soon receives. She is sure that she didn’t purchase anything called “United Airlines Promotion Bundle,” so why is she being charged for it? Read more “No, I didn’t want to buy United Airlines Promotion Bundle!”

United Airlines holds plane so passenger can say goodbye to his dying mother

Kerry Drake’s mother was dying. She’d suffered from rheumatoid arthritis for decades and the drugs used to treat her condition had decimated her immune system. One morning his brother called him to say her time had come. Drake caught the next United Airlines flight from San Francisco, where he works for the federal government, to Lubbock, Texas, via Houston.

“I knew this itinerary was a risk because the stopover in Houston was only about 40 minutes, and my connecting flight was the last flight to Lubbock that day,” he says. “But I needed to get there as soon as possible, so I took the risk.”
Read more “United Airlines holds plane so passenger can say goodbye to his dying mother”

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