UNITED AIRLINES
Missing miles on a United Airlines codeshare flight
Glennellen Pace and her husband are missing thousands of frequent flier miles after a trip to Australia and New Zealand. Is there any way to find them?
Why won’t United Airlines honor its fare guarantee?
Chuck Barnes tries to invoke United Airlines’ low fare guarantee. But it doesn’t quite work the way he hoped it would. Is he out of luck?
What are airline ticket credits really worth?
Bethany Tully might have been forgiven for her confusion. After canceling an upcoming flight from San Francisco to Boston under unhappy circumstances, she discovered that her ticket credit on United Airlines was worth about half what she expected — an increasingly common complaint among air travelers.
Let’s unmerge a few airlines
The Justice Department’s settlement agreement with American Airlines and US Airways, which will finally allow the carriers to merge, is taking the airline industry in the wrong direction, say many travelers.
What is an airline credit really worth?
It happened to Louise Andrew twice last month. She made reservations on the United Airlines Web site, tried to cancel them within 24 hours for a full refund, and was told that the airline would be happy to issue a ticket credit instead.
What to do when your lie-flat seat doesn’t lie flat
OK, I’ll admit that I poke fun at the “entitleds” behind the curtain as much as the next guy wedged into one of those sardine-class airline seats.
Kicked off the plane for having a few pre-flight drinks
While Mike Murray waited with his two nephews and cousin in the first-class lounge to board his United Airlines flight from San Francisco to Washington, he consumed three gin and tonics in two hours.
Is outsourcing good for travelers?
If you think the outsourcing and off-shoring of American jobs has gone too far, you might think twice before flying on United Airlines.