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SPIRIT AIRLINES

For years, governments have promised a seamless world of airport security where you could leave your laptop in your bag and bring a full-sized bottle of water through the scanner.

Airport security rules are changing again—and it’s a mess

February 2, 2026February 1, 2026 by Christopher Elliott

For years, governments have promised a seamless world of airport security where you could leave your laptop in your bag and bring a full-sized bottle of water through the scanner. 

Despite what you may have heard, that world isn’t here yet.

Categories Consumer Alert, Popular
let Spirit Airlines go

Why it’s time to let Spirit Airlines go

February 5, 2026February 1, 2026 by Christopher Elliott

Spirit Airlines is haunting the halls of bankruptcy court again. For the second time in about a year, the threat of liquidation looms large for the beleaguered discount carrier. 

Categories Commentary, Popular
Her family voluntarily give up their seats on Spirit Airlines flight. In exchange, they’re offered flight vouchers. But they are unusable.

What is the value of a Spirit Airlines voucher if I can never use it?

May 9, 2024June 23, 2017 by Christopher Elliott

Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what?

Categories The Travel Troubleshooter
The $50 voucher Spirit Airlines offered Suzanne Marra for her troubles may have expired, but her anger is undiminished. And I really can't blame her.

This Spirit Airlines flight disaster should never have happened

February 1, 2024March 9, 2015 by Christopher Elliott

The $50 voucher Spirit Airlines offered her for her troubles may have expired, but her anger is undiminished. And I really can’t blame her.

Categories Should I Take The Case?
Bob’s friend dies, he expects the airfare refund to be fast and problem-free. The money is lost between his airline and online travel agency.

His friend is gone and so is his airfare refund

January 26, 2024May 16, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Somewhere in Costa Rica, Spirit Airlines lost a fiberglass fish mount in his checked bag that belonged to his late father.

A mostly true fish story with a truly unfortunate ending

January 23, 2024June 28, 2013 by Christopher Elliott

Michael Patterson’s fish story is true. At least that what he says.

Categories Case Dismissed
The Ludtke's family vacation in Fort Myers, Fla., ended on a bad note when they flew back to Chicago on Spirit Airlines.

What to do when your airline tells you to shut up

January 22, 2024July 11, 2012 by Christopher Elliott

Ryan Ludtke’s family vacation in Fort Myers, Fla., ended on a bad note when they flew back to Chicago on Spirit Airlines.

Categories Commentary
When it comes to customer service, travel companies constantly push the limits with fees, surcharges and onerous policies.

Want an airline to change? Then speak with a million voices

January 22, 2024May 12, 2012 by Christopher Elliott

When it comes to customer service, travel companies constantly push the limits with fees, surcharges and onerous policies. No industry does it more than the airlines, and no domestic airline does it more than Spirit Airlines, the small Florida-based carrier known for its risque ads and creative extras.

Categories Commentary, The Navigator
Chuck Barnes tries to invoke United Airlines' low fare guarantee. But it doesn't quite work the way he hoped it would. Is he out of luck?

Lied to, overcharged and almost abandoned by Spirit Airlines

January 22, 2024April 5, 2012 by Christopher Elliott

Noreen Ismail seemed to have an airtight case against Spirit Airlines. Its transgressions against her, her husband, and 11-month old included overcharging her for her carry-on luggage abandoning her in Boston and making promises it never intended to keep.

Categories Commentary
S Airlines' "$9 Fare Club" is probably one of the most controversial legal travel clubs in the country. Scratch that.

Is this enough compensation? Rescued from Spirit’s fare club, but still unhappy

January 22, 2024September 27, 2011 by Christopher Elliott

Spirit Airlines’ “$9 Fare Club” is probably one of the most controversial legal travel clubs in the country. Scratch that. It is the most controversial travel club in the country.

Categories Commentary
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