I witnessed a murder and I needed to cancel my Spirit flights

After witnessing a horrific crime in front of her home, Holly Jackson needed to cancel the Spirit Airlines flights she purchased through CheapOair.com. The online travel agency wouldn’t help her, and Spirit initially said it “couldn’t” help her. Now what? Read more “I witnessed a murder and I needed to cancel my Spirit flights”

Was this a Spirit Airlines computer glitch or just user error?

Alison Boan believes that a Spirit Airlines computer glitch caused her return flight to be booked on the wrong date and increased her ticket price. Just hours later, when she discovers the problem, she calls the airline to switch to the correct flight. So why isn’t she allowed to do so? Read more “Was this a Spirit Airlines computer glitch or just user error?”

Are my Spirit Airlines vouchers really only worth $12?

When John Dignam and his daughter accept a voluntary bump from their Spirit Airlines flight, they are pleased to receive two free round-trip Spirit Airlines vouchers as compensation. But the surprise comes when he tries to apply them to a new trip. Could they really only be worth $12 each? Read more “Are my Spirit Airlines vouchers really only worth $12?”

I canceled my Spirit Airlines flight. Can I get a refund for my prepaid baggage?

In the aftermath of Hurricane Irma, Sandra Parker decides to cancel her flight to Florida on Spirit Airlines. She knows her $80 flights aren’t refundable. But what about the $160 prepaid baggage fees? Read more “I canceled my Spirit Airlines flight. Can I get a refund for my prepaid baggage?”

My Spirit Airlines flight was canceled. Am I owed compensation for my distress?

When Sandra Wucher hears that her Spirit Airlines flight has been canceled, she wants compensation for the emotional distress she suffers. Is Wucher’s request reasonable? And can our advocates help her get it? Read more “My Spirit Airlines flight was canceled. Am I owed compensation for my distress?”