Alison Boan believes that a Spirit Airlines computer glitch caused her return flight to be booked on the wrong date and increased her ticket price. Just hours later, when she discovers the problem, she calls the airline to switch to the correct flight. So why isn’t she allowed to do so? “Was this a Spirit Airlines computer glitch or just user error?”
When John Dignam and his daughter accept a voluntary bump from their Spirit Airlines flight, they are pleased to receive two free round-trip Spirit Airlines vouchers as compensation. But the surprise comes when he tries to apply them to a new trip. Could these Spirit Airlines vouchers really only be worth $12 each? “Are my Spirit Airlines vouchers really only worth $12?”
In the aftermath of Hurricane Irma, Sandra Parker decides to cancel her flight to Florida on Spirit Airlines. She knows her $80 flights aren’t refundable. But what about the $160 prepaid baggage fees? “I canceled my Spirit Airlines flight. Can I get a refund for my prepaid baggage?”
Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what? “What is the value of a Spirit Airlines voucher if I can never use it?”
The $50 voucher Spirit Airlines offered Suzanne Marra for her troubles may have expired, but her anger is undiminished. And I really can’t blame her.
“This Spirit Airlines flight disaster should never have happened”
When Bob Gyurci’s friend dies, he expects the airfare refund to be fast and problem-free. But it isn’t. The money is lost between his airline and online travel agency.
“His friend is gone and so is his ticket refund”
Michael Patterson’s fish story is true. At least that what he says.
Somewhere between Orlando and San Jose, Costa Rica, Spirit Airlines lost a fiberglass fish mount in his checked bag that belonged to his late father. That is a fact.
(Oh I know, some of you have already sniffed, “Spirit!” But give ’em a chance, will you?)
It is also true that he had all the documentation showing the fish was worth about $4,000, he says.
Further, it’s true that he submitted a claim to Spirit as soon as it went missing, in accordance with the airline’s policies. And that Spirit left him — sorry for the pun — hanging for several months without processing his claim.
“A mostly true fish story with a truly unfortunate ending”
Ryan Ludtke’s family vacation in Fort Myers, Fla., ended on a bad note when they flew back to Chicago on Spirit Airlines.
Oh, I know what you’re thinking: Of course it did. He was flying on Spirit Airlines.
When it comes to customer service, travel companies constantly push the limits with fees, surcharges and onerous policies. No industry does it more than the airlines, and no domestic airline does it more than Spirit Airlines, the small Florida-based carrier known for its risque ads and creative extras.
But consider what happened to Spirit last week, when the carrier made two decisions that drew an immense amount of publicity, much of it unexpected.
“Want an airline to change? Then speak with a million voices”