SPIRIT AIRLINES
A mostly true fish story with a truly unfortunate ending
Michael Patterson’s fish story is true. At least that what he says.
What to do when your airline tells you to shut up
Ryan Ludtke’s family vacation in Fort Myers, Fla., ended on a bad note when they flew back to Chicago on Spirit Airlines.
Want an airline to change? Then speak with a million voices
When it comes to customer service, travel companies constantly push the limits with fees, surcharges and onerous policies. No industry does it more than the airlines, and no domestic airline does it more than Spirit Airlines, the small Florida-based carrier known for its risque ads and creative extras.
Lied to, overcharged and almost abandoned by Spirit Airlines
Noreen Ismail seemed to have an airtight case against Spirit Airlines. Its transgressions against her, her husband, and 11-month old included overcharging her for her carry-on luggage abandoning her in Boston and making promises it never intended to keep.
Is this enough compensation? Rescued from Spirit’s fare club, but still unhappy
Spirit Airlines’ “$9 Fare Club” is probably one of the most controversial legal travel clubs in the country. Scratch that. It is the most controversial travel club in the country.
Spirit Airlines tells passenger who can’t fit into seat to stand
Katie Anderson’s son is 6′ 7″. The average economy class seat “pitch” on a Spirit Airlines Airbus A321 — the distance between seats on an aircraft — is between 30 and 31 inches, hardly enough room for a big guy.
Did Spirit Airlines pull a bait-and-switch on a credit card application?
It’s no secret that airlines make a bundle by upselling customers on extras when they buy tickets, and one huge moneymaker is the affinity credit card. While you’re booking a ticket, a pop-up asks you if you want to save a little money by applying for a credit card. (What they often don’t tell you is that certain, highly-restrictive terms may apply.)
Spirit Airlines — risks: “Negative publicity” on customer service could hurt business
Spirit Airlines, as you might have heard, is trying to raise $300 million in a public stock offering. Here’s the Form S-1it filed last Friday with the Securities and Exchange Commission.
Spirit’s Baldanza: “The basis for this new fee was founded in improved customer service”
Earlier this week, Spirit Airlines announced it would begin charging for carry-on luggage. That drew criticism from the Secretary of Transportation, who I interviewed on Wednesday. I wanted to give Ben Baldanza, Spirit’s chief executive, an opportunity to respond — and to explain the rationale behind charging for carry-on bags. Here’s our interview.