Hey Groupon, what happened to my laptop computer?
After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But Groupon insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money.
REFUND
Her final AT&T bill is much too high. Where’s her refund?
Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded. But the money never comes. Now what?
No Expedia refund after his neighbor’s sudden death. Is this fair?
A death certificate can be a trump card for travelers who want a refund. Whether you’re locked into a nonrefundable hotel room or a consolidator ticket, proof of a relative’s death can loosen the rules — if not get them waived entirely.
‘Unless your mother is dead, there’s nothing we can do and this conversation is over’
When Kim Davidson’s mother fell deathly ill just before a planned vacation to Greece, she asked Swiss International if she could postpone the family trip. But sometimes, what an airline says and what a customer hears are not the same thing. Now Davidson wants to know if she has any chance at a Swiss refund.
I’d like my carrier-imposed fees back, please
James Ould’s airline schedule should mean that he’ll save a bundle on the carrier-imposed fees on his ticket. So why won’t American Airlines see things his way?
Hertz charged me an extra $72. Can I get a refund?
Nancy Caruso’s AAA travel agent quotes her a $386 rate for a rental car. So why does Hertz charge her an extra $72? And why won’t AAA refund the extra money she had to pay?
Dead chickens and overflowing trash greet guest at dirty VRBO rental
When Terry Flores checks into her VRBO rental, she’s greeted by overflowing garbage and dead chickens. After cleaning up the mess, is she entitled to some kind of refund?
My hotel in San Juan closed after the hurricane. Why won’t American Airlines Vacations offer a refund?
Nona Novak’s vacation to Puerto Rico is disrupted when hurricane Maria shuts down her hotel. Why won’t American Airlines Vacations refund her trip?
After husband’s fall, will American offer a refund?
When Susan Kaufman’s husband takes a fall, she has to cancel her flight from Boston to Washington, D.C. Will American refund the tickets — or ignore her request for help?
I canceled my airline ticket within 24 hours. Where’s my refund?
When Ahmed Abdulrahim cancels a flight within 24 hours of booking it, he assumes he’ll have the money soon. Months later, he’s still waiting. Can his airline issue his refund?